Class 1 Notes Flashcards by Cesar A. Contla

You will need good communication skills for:

Landing your first job

Making a sale

Negotiating a deal

Getting a promotion

Starting your own business

Hiring new staff

Building long term relationships – business, personal and social!

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how many active social media users?

3.484 billion people

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how has the digital world affected the business world

E-media have empowered customers to be heard

Increase in global competition

Fast-paced, competitive, and highly connected workplace

Technology connecting anywhere and anytime

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top three skills that managers are looking for in new employees

people and relationships building skills

communication skills

problem solving skills

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why are Strong Communication Skills a Path to Success

Important As fuck: As important as technical skills for entry-level and management positions

Critical to job placement, advancement, and organizational success

specifically asked for in job adds

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are solid writing skills necessary in the digital world

ye boooy

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what does the modern economy depend on

information

important part: knowledge

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what are we expected to do with information

Generate, process and exchange it using multiple media channels

important part: making sound decisions by reading it, analyzing it and solving problems

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how many emails can an executive receive per day

300-500 emails per day

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what are the three main skills in the overall communication skills

general communication

teamwork skills

interpersonal communication

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what is included in general communication

writing

online communication

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what are the three top used social media platforms

Facebook
Youtube
Insta
whats app
twitter
snapchat

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Important facebook stats

2.2 billion users per month

300 millions photos uploaded daily

1.4 billion daily users

8 billions videos viewed daily

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Important youtube stats

1.5 billion monthly users

5 billion videos viewed daily

30 million daily users

40 min on average per visit

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Important insta stats

800 million active users

5 million per day

95 million pics uploaded daily

250 million stories viewed daily

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Important whats app stats

43 billion messages sent daily

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Important twitter stats

460000 new accounts daily

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Important snapchat stats

10 billion video news daily

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what has social media done to worker availability?

available 24/7

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what are THE most important effects of social media in the business world

increased global competition

the market place is now global AF

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what has social media done to management layers?

it shrieked them

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what has social media done to working environments

it created Collaborative environments

teaming / virtual offices

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has social media increased diversity in the workplace?

ye boooy

why has intercultural communication grown more important

markets have gone global

major trends fuel globalization

domestic workforce is more diverse

what did companies do so that overall markets go global

Mergers, acquisitions, alliances, and buyouts stir growth beyond national boundaries even local companies have to go overseas

what is the most important thing multinationals have to do after going overseas

adapt to the other cultures boyyy

What are the major trends fueling globalization

Most important: tech advancements (and transportation Shrinking domestic market Favourable trade agreements (i.e. NAFTA) Sophisticated communication technologies Growing middle-class in emerging nations

What are the countries included in the International trade agreement: BRICS

Brasil Russia India China South Africa

what is the norm in a more diverse domestic workforce

CULTURAL DIVERSITY BOYYYY Immigration makes intercultural communication increasingly necessary Business communicators must learn to adapt to a growing intercultural workforce

Where to the people usually immigrate for work

canada USA Australia UK

why does Canada need immigrants

a very aging population not that many births anymore almost 100% of population growth will be through immigration

what is the Aristotle communication process

Sender sends message to receiver

What is the official communication process with all steps

1. Sender has idea 2. sender encodes message 3. sender selects Chanel and transmits 4. receiver decodes the message 5. feedback returns to sender

What do you have to be aware of when sending a message usually in the "selecting channel" step

the NOISE boyyy

When coming up with an idea in the first step of the communication process, what should the sender do?

Clarify the idea think of the purpose analyze the idea and how it can be best presented+ anticipate reaction

in the second step of communication process "encoding the message", what should the sender do?

consider the receiver's background such as communication skills, experience, and culture choose concrete words and accurate symbols encourage feedback

in the third step of communication process "selecting channel and transmitting", what should the sender do?

consider importance of message and feedback choose channel preferred by receiver think how to reduce NOISE be aware of competing messages

in the fourth step of communication process "receiver decodes message", what should the receiver do?

avoid prejudging the message try to understand verbal and nonverbal cues ignore distractions create respective environment expect to learn

in the fifth and last step of communication process "feedback", what should the sender do?

respond in a way that shows understanding of the message write in a way that restarts the cycle

what is the NOISE

Barriers that Create Misunderstanding differing frames of reference (most important of NOISE) bypassing lack of language skill (both written and orally) physical and emotional distractions

how are differing frames of reference formed

education culture experiences expectations personality

What is bypassing?

misunderstanding words have different meanings for individuals

what is the efficiency that we manage to listen at?

25% efficiency We forget, distort or misunderstand 75% of what we hear

what are causes of poor listening habits

People lack listening training We are challenged by competing sounds and stimuli We process speech much faster than people speak

what are types of workplace listening

Listening to superiors Listening to colleagues and teammates Listening to customers

how much time do employees spend listening in communication?

30 to 45% boyyy

how much time do executives spend listening in communication?

60 to 70% boyyy

what is the biggest communication problem regarding listening

we don't listen too understand we listen to reply

How to improve your listening skills (name most important first)

Most important ones: control internal and external distractions+ paraphrase to understand ask clarifying questions other: take notes to ensure retention capitalize on lag time

how long should you capitalize on lag time

6 seconds

what is THE most important thing that trained listeners do when communicating

do one thing at a time they realize listening is a full time activity

what are the steps in the Osborn-Parnes creative problem solving process

1. explore challenge 2. generate ideas 3. implement solutions

when you identify the challenge, gather info and clarify the problem what is the step that you're conducting in the Osborn-Parnes creative problem solving process

First: exploring the challenge

when you come up with many ideas to solve problem and pick the best ones what is the step that you're conducting in the Osborn-Parnes creative problem solving process

second: generating ideas

when you select and strengthen solutions + plan how to implement them what is the step that you're conducting in the Osborn-Parnes creative problem solving process

third: implement solutions

what are ethics

Conventional standards of right and wrong Prescribes what people should do Consists of rights, obligations, and benefits to society Values and taking responsibility Expected to follow the law

how can you be an ethical communicator

Abide by the law (most important one) Tell the truth Label opinions Be objective (most important one) communicate early use inclusive langage give credit