Class 2 Notes Flashcards
Media richness
The more helpful cues and immediate feedback the medium provides, the richer it is
Name advantages of oral communication
ask questions immediately
can see facial expressions and non verbal cues
group consensus more easy
gyu friendship
Disadvantages of oral communication
can waste time
no written record
can be inconvenient
requires work interruption (most important one)
advantages of written communication
permanent record ( most important)
Easy to develop well conceived message
can fir schedules of both ends
Convenient
can be reviewed
Disadvantages of written communication
time consuming to prepare
difficult to prepare
can be made public and dangerous if in wrong hands
Downward communication
from management to employees
policies
job plans
procedures
mission goals
directive
motivation
Horizontal communication
Among workers at the same level
task coordination
problem solving
conflict resolution
idea generation
team building
goal clarification
Upward communication
from subordinates to management
product feedback
customer complaints and data
progress reports
suggestions
problems
clarifications
How to improve downward communication
management speaking directly to employees
creating smaller work teams
inform staff of future plans
How to improve upward communication
provide nontreathening environment
report customer complaints
regular staff meetings
offer incentive programs encouraging employee feedback
hire communication coaches
How to improve horizontal communication
train employees in teamwork and communication skills
reward system for team achievements
encourage participation in team functions (most important one boyyy)
Informal chanels (grapevine)
Communication that involves office gossip
How to deal with grapevine
Respect employees’ desire to know
increase amount of info through formal channels (most important one)
share good and bad news
go away from gossip (also very important)
share little info about yourself
correct misinformation
say nice shit about others
monitor grapevine
What are the nonverbal ways to communicate?
eye contact
facial expressions
shit you wear (appearance)
time
territory
posture and gestures
appearance if your documents too
Nonverbal communication, what does it do
It influences how the receiver decodes the message
complement verbal communication
reinforces verbal communication
accentuates verbal communication
or can even contradict verbal communication
What is culture?
shared by society, a Complex system of:
values
customs
traits
morals
Molds the way we think, behave and communicate
Characteristics of culture
It can be learned
basis of self identity and community
combines the visible and invisible (most important one)
inherently logical (logical since almost birth)
it is dynamic
How should nonverbal communication important
Receiver is the most important of message
Has to be consistent with verbal message (cant confuse receivers)
Gotta make sure not to offend other cultures
Visible culture
What we see
What we present
Invisible culture
Difficult to change
Evolved into us
Ex: fears
Low context cultures
Action oriented
logical
linear
High context cultures
In relation to the context
Ex: the way we dress
relational
intuitive
contemplative
collectivist
Low power distance
Subordinates consider themselves equal to supervisors
Participate in decision making
More visible in north america
High power distance
Emphasize formality Paternalistic power relationships
Importance of titles
