Client are

Question 1

How do ensure you provide a high quality service

Answer 1

I ensure I work to the scope of works and timeframe (if agreed)
I ensure I am carrying out work that I am competent in undertaking
I ensure that I am available and keep in communication with the client to discuss any queries they might have

Question 2

How would you manage client expectations

Answer 2

In my LR and RR work, I ensure that I don’t overpromise the client by assuring them I’ll be able to achieve the best case scenario and make them aware of any impending lease events that may impact my ERV

In valuations, I ensure that I provide a realistic timeline for an instruction, not just a timeline that would be ideal for the client that isn’t achievable

Question 3

How do you manage client feedback