com 2.0

Question 1

provides a means to decrease the internal pressure affecting the individual.

Answer 1

communication

Question 2

3 factors that will affect the acceptance or rejection of a message.

Answer 2

1. accuracy of the message
2. if the message will be send or not
3. behavior of the receiver

Question 3

to eliminate problems due to noise (4)

Answer 3

1. use feedback to facilitate understanding
2. repetitive message to provide assurance
3. use multiple channels to enhance accuracy
4. use simplefied language for easy understanding

Question 4

are required when directives are complex and precise actions are required.

Answer 4

letters

Question 5

are useful sources of information regarding company policy, procedures, and organization.

Answer 5

manuals

Question 6

provide more specific information about duties and previledges of the individual worker.

Answer 6

handbooks

Question 7

provide a mixture of personal, social, and work-related information.

Answer 7

newsletter

Question 8

techniques use in upward communication (7)

Answer 8

1. formal grievances procedures
2. employee attitude and opinion survey
3. suggestion systems
4. open-door policy
5. informal gripe session
6. task force
7. exit interviews

Question 9

purpose of horizontal communication (3)

Answer 9

1. to coordinate
2. to persuade
3. to pass on information

Question 10

MIS department of the organization (6)

Answer 10

1. manufacturing
2. finance
3. engineering
4. marketing
5. personnel
6. researh and development

Question 11

purpose of MIS

Answer 11

1. to provide early warning signals
2. to automate routine
3. to assist managers
4. to provide information

Question 12

is a vital function of the engineer manager.

Answer 12

communicating

Question 13

are useful means of communication

Answer 13

MIS