1
Q
Outline
A
2
Q
Describe
A
3
Q
Explain
A
4
Q
Compare
A
5
Q
Justify
A
6
Q
Discuss
A
Admin
flashcards
Decks in class (115)
# Cards
-
Duties Undertaken by an Admin Assistant6
-
Duties Undertaken by an Senior Admin Assistant5
-
Skills and Qualities of an Admin Assistant6
-
Skills and Qualities of an Senior Admin Assistant7
-
Skills Required for Effective Time and Task Management5
-
Effects of Poor Time and Task Management (Individual)3
-
Benefits of Good Time and Task Management (Individual)2
-
Effects of Poor Time and Task Management (Organisation)2
-
Benefits of Good Time and Task Management (Organisation)3
-
Time and Task Management Strategies6
-
Time and Task Management (Delegation)5
-
Time and Task Management (Time Stealers)12
-
Targets - Why set them?5
-
SMART Targets5
-
Changing Priorities - Unforeseen Circumstances3
-
Changing Priorities - Possible Solutions5
-
Changing Priorities - Unforeseen Circumstances (What can it avoid?)4
-
Monitoring and Evaluating Progress5
-
Features of an Effective Team6
-
Team Formation - Team Roles6
-
Stages of Team Development4
-
Skills of an Effective Team Member6
-
Types of Leadership3
-
Benefits of Good Leadership6
-
Benefits of Team Working (Individuals)4
-
Benefits of Team Working (Organisation)4
-
Health and Safety at Work Act 1974 (HASAWA) factors7
-
Health and Safety at Work Act 1974 (HASAWA) Employer Responsibilities6
-
Health and Safety at Work Act 1974 (HASAWA) Employees Responsibilities6
-
Strategies an Organisation can implement to comply with Display Screen Equipment Legislation4
-
Strategies an Employee can implement to comply with Display Screen Equipment Legislation4
-
Employer Responsibilities for complying with Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 19953
-
Employer Responsibilities for complying with Health and Safety (First Aid) Regulations 19814
-
Employer Responsibilities for complying with Fire (Scotland) Act4
-
What can happen to an employee if they fail to comply with Health and Safety Procedures3
-
What can happen to an Organisation if they fail to comply with Health and Safety Procedures4
-
The 4 main pieces of legislation governing the safety and security of data1
-
Strategies an organisation can use to ensure employees comply with the Computer Misuse Act5
-
What does the Freedom of Information Act mean and state?5
-
Copyright, Designs and Patents Act 19883
-
What are the 6 principles of GDPR?6
-
What are the strategies for the 6 principles of GDPR?6
-
Consequences of Failing to Comply with Data Handling Legislation - Organisation6
-
Consequences of Failing to Comply with Data Handling Legislation - Employee5
-
Communicating Legislation/Regulations - Advantages and Disadvantages4
-
Cellular Office Layout - Advantages4
-
Cellular Office Layout - DIsadvantages4
-
Open Plan/Flexible Office Layout - Advantages4
-
Open Plan/Flexible Office Layout - Disadvantages4
-
Features of an Ergonomic Office6
-
Working Hours4
-
Contracts5
-
Work Locations/Mode of Working3
-
Home/Teleworking - Advantages and Disadvantages8
-
Hot Desking3
-
Touchdown Areas1
-
Oher Flexible Practices9
-
Impact of Flexible Working Practices - Advantages for the Organisation4
-
Impact of Flexible Working Practices - Disadvantages for the Organisation5
-
Impact of Flexible Working Practices - Advantages for the Employee4
-
Impact of Flexible Working Practices - Disadvantages for the Employee4
-
Technology and Flexible Working Practices - Communication5
-
Technology and Flexible Working Practices - Software Applications4
-
Intranet - Advantages and Disadvantages9
-
Features of E-diary6
-
Internet – E-Commerce - Advantages and Disadvantages9
-
E-mail - Advantages and Disadvantages11
-
File Management - What the Procedure should cover4
-
Benefits of good File Management5
-
Consequences of poor File Management5
-
Technology Advances - Advantages and Disadvantages5
-
Collaborative Projects3
-
The Role of an Admin Assistant (The 5 C's)5
-
Benefits of Effective Customer Care4
-
Consequences of Poor/Ineffective Customer Care5
-
Purpose of a Mission Statement3
-
Features of a Mission Statement4
-
What will the organisation benefit from if a customer care statement is implemented?6
-
What must be clear in a Customer Service Level Agreements (SLA)?8
-
Features of an Effective Complaints Procedure6
-
Why a Complaints Procedure is Needed6
-
Monitoring & Evaluating Customer Care - Written Survey4
-
Monitoring & Evaluating Customer Care - Telephone Survey3
-
Monitoring & Evaluating Customer Care - Online Survey3
-
Monitoring & Evaluating Customer Care - Focus Groups4
-
Monitoring & Evaluating Customer Care - Face-to-face interviews3
-
Monitoring & Evaluating Customer Care - Mystery Shopper4
-
Monitoring & Evaluating Customer Care - Suggestion Schemes/Boxes3
-
Monitoring & Evaluating Customer Care - Membership Groups3
-
Monitoring & Evaluating Customer Care - Social Media3
-
Benefits of Good Communication7
-
Consequences of Poor Communication5
-
Written Communication - Advantages and Disadvantages6
-
Verbal Communication - Advantages and Disadvantages6
-
Barriers to Communication - Descriptions6
-
Barriers to Communication - Solutions6
-
Features of a Word Processor4
-
Features of a Spreadsheet5
-
Features of Presentation Software2
-
Features of a Database5
-
Reliability and Validity of Information6
-
File Management7
-
Informal Meetings2
-
Formal Meetings5
-
Roles and Responsibilities of Office Bearer3
-
Roles of the Chairperson - Before a Meeting5
-
Roles of the Chairperson - During a Meeting6
-
Roles of the Chairperson - After a Meeting2
-
Roles of the Admin Assistant - Before a Meeting7
-
Roles of the Admin Assistant - During a Meeting6
-
Roles of the Admin Assistant - After a Meeting7
-
Notice of Meeting and Agenda6
-
Minutes and Action Minutes6
-
Use of Technology During a Meeting14
-
Command Words6
