Communcation Flashcards
(11 cards)
What are the barriers of communication?
- Feedback is not received or not appropriate
- The attitudes of the sender or receiver
- Timing
- There is a problem with the means of communication
- The wrong method of communication may be used
- Clarity
How can timing be a barrier to effective communication?
The message may be sent at the wrong time. For example, a person who is in a rush to leave work may not listen carefully to the manager.
How can clarity be a barrier to effective communication?
The sender may not make the message clear to the receiver. This may be because the sender uses language that the receiver does not understand, or assumes that the receiver knows more than he/she does
How can the attitudes of the sender or receiver be a barrier to effective communication?
The sender may ‘talk down’ to the receiver so that he/she does not like what they hear. The receiver may not trust or respect the sender and so does not take notice of what is said
How can the wrong method being used be a barrier to effective communication?
An email giving an urgent message will not work if the receiver only checks for a new email at the beginning of each week
How can the feedback not being received or being not appropriate be a barrier to effective communication?
The sender may not check with the receiver that they have understood the message. The sender might ask the receivers of a message to give feedback in writing. This would not be suitable if people do not want to put their feelings or ideas down on paper.
What are the six types of communication?
- Internal
- External
- Formal
- Informal
- One-way
- Two-way
What are some advantages of verbal communication?
- can see body language for some methods - see if people understand
- can convey emotions/humor
- people can do other things whilst listening
- immediate
- can be cheaper
What are some disadvantages to verbal communication?
- people may forget what they wanted to say
- people can get distracted and not talk about the subject needed
- no record of what was said
- no filter of what you are saying
- background noise can make misunderstandings
What are some advantages of written communication?
- you can check what you have written so nothing appears offensive
- there is a record of what is said
- no background noise
- visual so easy to remember
- can make many copies for a wider audience
- less chance of confrontation
What are some disadvantages of written communication?
- can’t see body language to add detail
- cannot emphasise words to show emotions
- can be mis-interpreted
- can’t guarantee when people receive the message
- cannot monitor who sees it
- takes a lot of time
