Communicating in Teams and Organizations

Question 1

The communication process model

Answer 1

Sender
1. forms the message then encodes the message
2. transmits the message

Receiver
1. receives the encoded message and decodes the message
2. forms feedback and encodes their feedback
3. transmits their feedback

Sender
1. receives the encoded feedback and decodes the feedback

Question 2

Spoken communication

Answer 2

-better for transmitting emotions
-usually supported by nonverbal and paralanguage
-often enables immediate feedback

Question 3

Written communication

Answer 3

-usually better for exchanging technical content
-gives the receivers higher comprehension of content

Question 4

Nonverbal communication

Answer 4

-body language, voice intonation, proxemics, silence

Question 5

How does nonverbal communication differ from verbal

Answer 5

-less rule bound
-nonverbal communication is normally automatic and nonconscious

Question 6

Emotional contagion

Answer 6

Nonconsciously sharing others’ emotions by mimicking their facial expressions and other nonverbal behaviour

Question 7

Filtering

Answer 7

The sender manipulates information so that it will be seen more favourable by the receiver

Question 8

Selective perception

Answer 8

Receiver selectively sees and hears based on their needs, motivations, experience and background

Question 9

Information overload

Answer 9

Occurs when the information provided is more than our processing capacity can handle

Question 10

Semantic barriers/Jargon

Answer 10

Words/phrases mean different things to different people, culture influences this

Question 11

High-context cultures

Answer 11

Cultures that rely heavily on nonverbal and subtle cues in communication
-china, korea, japan

Question 12

Low-context cultures

Answer 12

Cultures that rely heavily on words to convey meaning in communication
-north america
-swiss
-german

Question 13

Grapevine

Answer 13

Unstructured and informal communication network founded on social relationships

Question 14

Benefits of the Grapevine

Answer 14

-allows for quick sharing of information
-contributes to a sense of belonging, helps employees feel more connected
-serves as an informal feedback tool

Question 15

Disadvantages of the Grapevine

Answer 15

-can lead to spreading of rumors and inaccurate information
-employees get unhappy if the company is slower than the grapevine