Communication

Question 1

Communication definitions

Answer 1

between senders and receivers to build relationships

Question 2

What powers does communication have?

Answer 2

heal or hurt

Question 3

What is essential for a nurse-patient and patient-centered relationship?

Answer 3

Communication

Question 4

Communication is a ______ learning process that facilitates interpersonal relationships to reduce risks.

Answer 4

Lifelong

Question 5

Communication Behaviors

Answer 5

express sensitivity to self and others
remain present
support expression of the patient’s feelings
encourage faith and hope
spiritual expression with no judgment
interactive learning
support needs

Question 6

Therapeutic relationships are the foundation of clinical practice and protects patient’s _____,_____,_____, and ______ .

Answer 6

dignity, autonomy, privacy, and trust

Question 7

Communication skills

Answer 7

critical thinking
therapeutic relationships
interpret messages (new, correct, and promote understanding)
perseverance and creativity
self-confidence
independent attitude
integrity
humility

Question 8

Communication tendencies

Answer 8

perception
bias
emotional intelligence

Question 9

Interpersonal

Answer 9

2 people usually face to face
- assessment, education, provide comfort and support

Question 10

Intrapersonal

Answer 10

with self

Question 11

small group

Answer 11

more than 2 people

Question 12

What part of communication is open to interpretation?

Answer 12

substance of message

Question 13

What are the approximate percentages of communication? (words, tone, body language)

Answer 13

Words 7
Tone 38
Body 55

Question 14

referent def

Answer 14

motivates communication (sights, sounds, sensations)

Question 15

The closer the relationship the more _______ the information is.

Answer 15

accurate

Question 16

The environment of communication needs to be:

Answer 16

quiet, private patient comfort and safety

Question 17

What type of vocabulary should a nurse use with a patient?

Answer 17

no medical jargon
consider age, knowledge, education and language
only “I” statements

Question 18

denotative

Answer 18

literal

Question 19

connotative

Answer 19

implied

Question 20

brevity

Answer 20

few words as possible

Question 21

What are negative techniques in communciation?

Answer 21

asking or saying personal questions
change subject
automatic responses
false assurances
arguing
sympathy
ask explanations
judgement
defensiveness
passive aggressive response

Question 22

T/F
Eye contact is considered respectful in all cultures.

Answer 22

False

Question 23

territorality

Answer 23

belongings and closeness

Question 24

Inimate space is

Answer 24

less than 18 inches

Question 25

personal space

Answer 25

18 inches to 4 feet

Question 26

social space

Answer 26

4 to 12 feet

Question 27

public space

Answer 27

12 feet or more

Question 28

Passive (low openness with high consideration)

Answer 28

avoid conflict allows others to take the lead submissive/helpless indecisive, over apologetic

Question 29

Aggressive (low consideration with high openness)

Answer 29

forces others to lose goal of winning bossy/arrogant/opinionated/sarcastic/manipulative/intolerant/overbearing

Question 30

Assertive (high consideration and openness)

Answer 30

direct and open respect, decisive, positive, professional open questions compromise accepts criticism focus on issues effective non-verbal

Question 31

What personality is the best at communication?

Answer 31

assertive

Question 32

Passive-Aggressive (low consideration and openness)

Answer 32

emotionally dishonest backhanded compliments indirect anger self-deny blame and apologetic sarcasm

Question 33

Phases of Help Relations

Answer 33

1-pre-interactions 2-orientation 3-working 4-termination

Question 34

1- Pre-interactions

Answer 34

assign patients gather info prior to meeting receive report/chart review anticipate health issues plan for initial interactions

Question 35

2-orientation

Answer 35

introduction with patient and family establish rapport and trust tone set, assess status, clarify roles, prepare for ending

Question 36

3-working

Answer 36

the active part of the relationship support techniques provide info to assist patient understanding encourage goals and achieve them

Question 37

4-termination

Answer 37

conclusion reminder of ending evaluate goals achieved relinquish responsibility for care motivation interview

Question 38

What phase makes 1st impressions important

Answer 38

2-orientation

Question 39

What should a nurse do when a patient is impaired cognitively or in speech?

Answer 39

patient, be slow, and face to face with short sentences, yes/no, be specific

Question 40

What does SBAR stand for?

Answer 40

Situation, Background, Assessment, Recommendations

Question 41

Situation

Answer 41

patient detail, identify reasons, and main concerns

Question 42

Background

Answer 42

significant history

Question 43

Assessment

Answer 43

clinical impressions, vital signs, early warning score

Question 44

Recommendations

Answer 44

specific, what is needed, suggestions, clarify expectations, confirm actions

Question 45

What strategies are used during hand-off, provider communications, and interdisciplinary meetings?

Answer 45

SBAR

Question 46

Lateral violence

Answer 46

calmly addresses affects behavior, and ask abuse to stop -manager support -plan action in future -document incidents in person