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Flashcards in Communication Deck (1):

Tactical Communication - AWOCA

ASK – an ethical appeal. Most people will respond to a direct request from Police.
WHY – a reasonable appeal. Explain why you have made the request, what breach of law or conduct has caused your request.
OPTIONS – a personal appeal. Tell the person what they can expect to gain or lose. Create and present options for them. Such options may affect them in terms of money, family or reputation.
CONFIRM – a practical appeal. This is where resistance is confirmed and you tell them what is required. Following a refusal a confirming statement is: “Is there anything I can reasonably do or say to gain your co-operation?”
ACTION – Using an appropriate tactical option. Choose an option based on your perception of the incident as per the tactical options model.