Communication and negotiation / Teamworking Flashcards Preview

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Flashcards in Communication and negotiation / Teamworking Deck (12)
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1
Q

How would you prepare for a negotiation?

A
  • Agree your client’s objectives and negotiating strategy before starting the negotiations
  • Detailed research and preparation
  • Deciding what points you can concede on and which are non-negotiable
  • Understand the other party’s position
  • Develop a partnership/collaborative approach, rather than an adversarial approach
  • Walk away when you need to
2
Q

Tell me about a time when you had to demonstrate effective communication skills?

A
  • When undertaking a valuation on a retail unit in Reigate, I was required to communicate with local lettings and investment agents in order to obtain comparable evidence
  • By being transparent from the outset about the purpose of my enquiry, I was able to get a strong level of engagement from the agents and ascertain the information I required
3
Q

Tell me about a time when you had to demonstrate effective negotiation skills?

A
  • Acting on behalf of the landlord on the letting of an industrial warehouse in Tottenham
  • Negotiated more favourable terms for my client by using comparable lettings evidence to help give context to the negotiations (prospective tenant had offered £17.50 psf and I negotiated them up to £18.00 psf)
4
Q

What did you learn from the workshop you attended on Communication Styles?

A
  • Understanding that each personality type can be broadly arranged into four quadrants
  • Helps to learn what quadrant we sit in and as it will tell us why we react to certain situations in a certain well
  • Important to understand what quadrant clients and colleagues fit into so that we can be aware of what style of communication they will respond best to
5
Q

What makes effective communication?

A
  • Clear
  • Concise
  • Complete
  • Courteous
6
Q

How have you been able to improve you oral and written communication skills?

A
  • Business meetings: marketing meetings, meeting prospective investors, team meetings
  • Working collaboratively: joint agency, working with pan-European offices, advice from other departments
  • Writing reports: valuation reports, purchase reports, marketing recommendation reports
  • Emails: marketing emails, negotiations with prospective tenants, request tenancy information to aid with valuation
7
Q

What key skills are useful for effective teamworking?

A
  • Listening – to other people’s ideas
  • Discussing – team members to ask questions and interact
  • Persuading – individuals to consider their positions
  • Respect – treating team maters with respect and support their ideas
  • Helping – to encourage team work
  • Sharing – information to create a positive team environment
  • Participating – ensuring all team members get involved
  • Communication – have effective communication skills to allow team members to work together
  • Reflection and identifying strengths and weaknesses
8
Q

What are key ways to improve collaboration in a team?

A
  • Establish team goals
  • Communicate expectations
  • Encourage cohesion between team members
  • Leverage team member’s strengths
  • Recognise and encourage collaborative behaviour
9
Q

Why would it be beneficial to have a greater diversity in the industry?

A

Greater talent pool
Increased innovation
Benefits reputation

10
Q

What are the RICS doing to encourage diversity?

A
  • RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
  • Achieved gender parity on the Global Executive Team
  • Setup diversity working groups e.g. LGBT+
11
Q

What is unconcious bias?

A

Learned stereotypes that are automatic, unintentional, deeply ingrained, universal, and able to influence behavior

12
Q

How can you prevent unconcious bias?

A

Training to make people aware of their own biases to help manage them