What are the advantages in IPC? (Ateah)
Client/patient centered perspective
Shared resources & easier job
Development of stategies to deal with complex cases
Freeing time to utilize specialist skills
Having available network for consultations and referral by building positive working
relationships across disciplines
What is profession-specific stereotyping? (Ateah)
A social, categorical judgments of people who are members of groups.
Certain perceptions or understandings of other professions that may or may not be accurate
Why can sterotyping become a barrier for collaboration? (Ateah)
Negative stereotyping can have a negative effect on other professional’s view on a specific profession
Stereotyping often reflectas on the specific professions own job-satisfaction, self-esteem etc.
Which barriers could there be in IPC?
- absence of shared theory, different traning levels
Scope of practice
Power and status
- hierachies, perceived professional status
- role clarity
Rigidity of professional cultures
- absence of shared language, negative stereotypes, misunderstandings
Socialisation within disciplines & professional cultures
- ineffective interaction
List different micro skills in communication
- Attentive & observing
Ladder of inference
What is active listening?
A communication technique used in counselling, training and conflict resolution
The active listener pays close attention to both verbal and body language, then repeats back the most important points of the speaker’s message
What is the purpose of active listening?
Focused and attentive listener, both to factual and affective content
Appropriate weight to speaker
Organise info to make sense
What factors influences on listening ability?
- Intensity (in voice, colours)
- Personal needs
Interpretation and personal bias/filters:
- Background and culture (eg. Eye contact)
Explain The Ladder of inference
A methaphorical latter that we climb
Observation - selected data - assumptions - conclusions - beliefs - action
Can create bad judgement and wrong conclusions
We should get a habbit of climbing down the ladder - to draw better conclusions
What is Appreciative Inquiry ?
Focus on succes stories - all individuals learn from our past succes
Participants gather together to ask each other (inquire) about past successes in the organization (appreciation) and to articulate shared hopes and dreams for the future.
Identify the positive and potential contributions of every person and the organization.
What could be potential barriers to effective communication?
- Action/agenda during listening (message cut)
- Motivation (often driven by expectations)
- Physical condition
- Who is more important than what?
- Speech rate too slow/fast
- Emotionality (factual content disappears)
- Structure influences clarity
- Assumptions about informed listeners
- Amount of detail
- Order of info, its significance for listener
- Level of noise
- Competitive factors; view out, presence of others etc.
Explain Advocacy and Inquiry
- Present and argue your view.
- Asking, Examining
- Individuals need to think together and explore to arrive at new insights.