Communication & Negotiation

Question 1

What are some of the forms of communication?

Answer 1

1. Verbal
2. Written
3. Graphic/illustrative
4. Hand signals / body language

Question 2

When would it be appropriate to use written communication?

Answer 2

Written communication is essential for record keeping for example instructions, any agreements, meeting minutes.

Question 3

When would it be appropriate to use verbal communication?

Answer 3

Verbal communication is used for maintains good relationship, in person project meetings and explaining more delicate/ technical subjects.

Question 4

Why is record keeping important?

Answer 4

Record keeping is essential to give an accurate history of events for future reference and helps to prevent disputes arising

Question 5

Give me 3 examples of good records.

Answer 5

1. Letters
2. Meeting minutes
3. Site diaries
4. Dated photos
5. Emails
6. Contracts

Question 6

Give me an example of where you have used effective verbal communication

Answer 6

Good relationship with subcontractors by always calling them if I am issuing them a payment notice that is certifying less than they applied. Always verbal communication if a payment will be late.

Question 7

Give an example of where you have used effective written communication.

Answer 7

On my Bath Toad project I have issued a letter requesting an extension of time that outlined the cause of the delay and the impact on the programme with and as built programme to demonstrate.

Question 8

What is negotiation?

Answer 8

Negotiation is where two or more parties reach a mutual agreement often by making concessions

Question 9

Give an example of effective negotiation

Answer 9

On the Onslow Mills project I agreed a final account and EOT with the client by fixing two provisional sums a month before completion and agreeing to do additional landscape maintenance free of charge.

Question 10

Give an example of good negotiation tactics

Answer 10

1. Understand your and the other parties objectives
2. Know your opening, target and walk away positions
3. Thinking through what the other parties tactics will be

Question 11

Give an example of a presentation or report you gave.

Answer 11

At Devcon I do quarterly reporting to my directors on the CVRs for each of our projects and the impact on the forecasted company cash flow.