Communication & Negotiation - Level 1 Flashcards
(17 cards)
What skills do you need to communicate effectively?
You would need a variety of verbal, written, non-verbal and interpersonal skills.
How do you ensure that the frequency of communication is acceptable?
I establish clear communication expectations early on, tailor to individual client needs, and request feedback.
What are the different ways you can communicate with clients?
Meetings, phone calls, Teams calls, emails, letters, and reports.
When would you choose to use written communication over verbal communication or a face to face meeting?
In situations where a detailed, documented record is needed, when clarity and precision are crucial, or when the information is complex and requires time for processing.
What barriers to effective communication have you come across?
I have come across organizational barriers in the past where the lines of communication were poor between departments and the client showed a lack of transparency among teams.
Tell me about your negotiating style.
I have a collaborative negotiation style where I try to get the best outcome for all parties involved, through exploring different options.
Why is negotiation important?
Negotiation is essential for resolving conflicts and managing disputes. It helps reach mutually agreeable solutions.
What is principled negotiation?
Principled negotiation is a method of conflict resolution where parties focus on their interests rather than their positions, separate people from the problem, and seek mutual gains. It’s a collaborative approach that aims to preserve relationships and reach mutually beneficial solutions.
What can be a barrier to negotiating effectively?
A barrier can be a lack of preparation and a failure to focus on the interests of all parties involved.
What would be a good way to facilitate negotiations in your role?
Negotiations as a cost manager involves thorough preparation, understanding both the client’s and the other party’s needs, and employing a collaborative approach.
Why do you consider that discussing matters in person might be effective?
It can be a great way to build trust and reduce misunderstandings. It also improves persuasion.
What are the alternatives to this?
It would be phone calls, email, video conferencing, and written agreements.
Why can these alternatives present challenges?
It could be challenging to document a phone call, for example.
Tell me about how you communicate effectively (and responsibly) using social media.
I use appropriate language when posting or responding to comments. I don’t post anything negative or provocative and I am respectful of people’s views and discussions.
What do RICS set out as best practice for the use of social media?
Irresponsible use of social media has the potential to cause serious offence and reputational damage. In extreme cases, showing approval for discriminatory posts on social media or sharing such posts created by another might result in the need for an RICS investigation to safeguard the reputation of the profession.
What RICS guidance is this best practice set out within?
RICS Professional Standards and Practice Information.
How do you use visual media to communicate with clients e.g. before & after photographs?
I use visual communication with clients, including before and after photographs, which is effective for showing changes, progress, and results in a clear and engaging way.
