Communication Tips Unit 3 Flashcards Preview

Semester Three - Half One - Nursing 211 > Communication Tips Unit 3 > Flashcards

Flashcards in Communication Tips Unit 3 Deck (3)
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1

Substance-Related or Addictive Disorder

  1. Use an objective, non-judgemental approach
  2. Focus on the facts about the client's drinking
  3. Focus on the client's behavior
  4. Avoid aupporting the client's denial and raionalizations
  5. Use confrontation as necessary
  6. Support client's sobriety

2

People Abuse

  1. Be nonjudgmental
  2. Avoid leading questions
  3. Use open-ended questions
  4. Use a nonpunitive, empathetic approach

3

Angry

  1. Speak in a normal one of voice, low and calm
  2. Identify client's feelings and confirm with the client
  3. Encourage the client to describe the problem
  4. Use open ended questions
  5. Help the client problem-solve