Unit 1 Therapeutic Communication Techniques Flashcards Preview

Semester Three - Half One - Nursing 211 > Unit 1 Therapeutic Communication Techniques > Flashcards

Flashcards in Unit 1 Therapeutic Communication Techniques Deck (18)
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1

Attentive Listening

Listening actively using all of the senses, includes paying attention to verbal and nonverbal messages, attending to the content and the feeling the client is conveying

 

2

Offering Self

Making one's self available suggests interest in the client and a desire to assist the client

3

Reflection

Repeating what the client has said or a part of what has been said, uses client's own words

4

Reflection of feelings

Verbalizing the implied feeling expressed by the content of the client's communication

5

Closed-ended Question

Requires only a brief one or two word answer, usually a yes or no response

6

Open-ended question

Requires the client to reply with several words or sentences, encourages client to explore thoughts or feelings, specifies only the topic to be discussed

7

Broad Opening

Allows the client to select what to talk about

8

General Lead

Gives encouragement to the client to continue

9

Seeking Consensual Validation

Searching for mutual understanding, determining if the nurse has understood the client

10

Summerizing

Stating the main points of a discussion to clarify the relevant point discussed, often used at the end of an interview or before changing the focus of the discussion

11

Focusing

Concentrating on a single point by using who, what, when, where, how questions

12

Stating observations

Verbalizing what is overserved or preceived 

13

Providing Feedback

Sharing one's perception of the client's behavior

14

Seeking clarification

Used to clarify the communication, to make the meaning clear

15

Therapeutic Silence

Not responding verbally after the client says something, allows client time to think, put thoughts or feelings into words

16

Giving information

Providing specific factual information

17

Confrontation

Identifying a discrepancy between what is said and what is done

18

Voicing doubt

Expressing uncertainty as to the reality of the client's perceptions, often used with clients experiencing delusional thinking