Confidentiality Protocols (LO1) Flashcards
(17 cards)
What is confidentiality?
A promise to protect personal or business information from being shared more widely.
In the business context, what type of info should be kept confidential?
*Customer data
*Financial data
*Business processes
* “Trade secrets” such as recipes
*Plans and strategies for the future
What is one reason why confidentiality has to be maintained?
It is a legal requirement - Data protection regulations, such as GDPR, prevents the sharing of personal information without permission.
What is a second reason why confidentiality has to be maintained?
The reputation of a business - businesses that are unable to maintain confidentiality will quickly lose the trust of stakeholders, and gain a poor reputation.
What is another reason why confidentiality has to be maintained?
To retain a competitive advantage - Failing to protect sensitive business information will give competitors an advantage when making their own plans.
What are 4 procedures to maintain confidentiality?
*Using IT systems
*Non-Disclosure Agreements
*Contract of employment
*Using a need to know basis
What is a non-disclosure agreements? (NDA)
It is a legal enforceable contract where stakeholders need to sign to prevent unauthorised access.
What is a contract of employment?
It is a legal agreement between an employee and an employer where they need to disclose confidential info gross misconduct e.g. sack-able offence.
What is a need to know basis?
This means keeping the number of staff who know confidential info to a minimum.
How can an employee use IT systems?
This might be restricting access files, or using ‘bcc’ in emails to avoid sharing email addresses.
How would you store data and documents?
Either in a manual system such as filing cabinet or electronic system such as password protected in a computer.
How can you dispose of confidential information?
Confidential waste such as shredding them
How do can you produce confidential documents?
Using a secure system such as papercut where it’s password protected.
What is a disadvantage of maintaining confidentiality?
It cost money, resources, and time
How does maintaining confidentiality affect a business?
They are likely to face legal actions such as financial penalties, in addition leading to damaged reputation and loss of competitive advantage.
How does maintaining confidentiality affect an individual?
Individuals are likely to face disciplinary action such as the possibility of being dismissed.
What are times when confidential needs to be breached?
*When there are illegal activities such as when an employee is stealing data within a workplace. *When there is an emergency e.g. hospitalised - contact their family and friends
