Consumer Organisations

Question 1

How can which protect consumers?

Answer 1

• Provide independent advice on products to help consumers choose the best options for their needs
• Carrying out investigations to find cheapest supermarket
• Carry out questionnaires and taste test to compare products to award their Which? Best Buys

Question 2

What do Advertising Standards Authority do?

Answer 2

Independently regulate all advertisements in UK. They apply the Advertising Codes to ensure all adverts are ‘legal, decent, honest, and truthful’

Question 3

How do ASA protect consumers?

Answer 3

• Investigates complaints about adverts
• Check to ensure adverts are not breaking the ‘rules’ set out by the code
• Take action against misleading, harmful or offensive adverts by enforcing advertiser to change or remove them
• Target scam adverts that mislead consumers

Question 4

How does the environmental health department protect consumers?

Answer 4

• Provide advice and training for all food staff
• Investigate complaints made by consumers who got food poisoning
• Sample and test food to ensure it is safe for public consumption
• Educate consumers by visiting schools to talk about food standards

Question 5

How do trading standards scotland protect consumers?

Answer 5

• Check price of food to ensure not being overcharged
• Check labelling to ensure product is not falsely described
• Carry out random checks to ensure no age-related sales are carried out with those not of legitimate age
• Test measuring equipment to ensure consumers are paying correct amount for exact weight

Question 6

How do food standards scotland protect consumers?

Answer 6

• Work with food manufacturers to help produce safe foods to sell to consumers
• Develop policy on general food labelling, food standards, and nutrition labelling
• Carries out research on food-related issues
• Provide information and advice to consumer to help them make healthier food choices

Question 7

How do citizens advice protect consumers?

Answer 7

• Offer free, independent, confidential and impartial advice to consumers on issues including helping consumers make complaints about faulty goods and services and helping consumers access information, fill out forms and write letters