continuous improvment

Question 1

what are Value-Added Activities.

Answer 1

Value-added activities are those that directly contribute to the creation of a product or
service that meets customer needs and expectations. These activities enhance the value of
the product or service from the customer’s perspective.

Question 2

examples of value added activities

Answer 2

Manufacturing processes that transform raw materials into finished goods.
* Services that directly fulfil customer requests or solve their problems.
* Quality control measures that ensure the product meets specifications.

Question 3

what are non-value added activities

Answer 3

Non-value-added activities are those that do not contribute to the value of a product or
service from the customer’s perspective. These activities can lead to waste and inefficiency
within processes.

Question 4

examples of non-value-added activities

Answer 4

Excessive waiting times during production.
* Unnecessary movement of materials or personnel.
* Redundant approvals or paperwork that do not enhance the final product.

Question 5

what are Non-Value-Added but Essential Activities

Answer 5

Non-value-added but essential activities are those that, while they do not add direct value to
the product or service, are necessary for compliance, safety, or operational integrity. These
activities cannot be eliminated but can be optimised.

Question 6

examples of Non-Value-Added but Essential Activities

Answer 6

Regulatory compliance checks that ensure the organisation adheres to laws and
standards.
* Safety inspections that protect employees and customers.
* Maintenance activities that keep equipment operational and prevent breakdowns.