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Alaska Airlines CSA Training > CSA_Random > Flashcards

CSA_Random Flashcards

(74 cards)

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1
Q

A Customer is Completely Immobile (Aisle Chair) - What Code?

A

Wchc

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2
Q

What is the Standard Checked Baggage Allowance including Size and Weight?

A

2 pieces, L+W+H may not exceed 62” and weight may not exceed 50lbs!

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3
Q

What is the Carry-On Policy?

A

1 bag, plus one small personal item

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4
Q

Express Ticketing - What Coupons do Customers Receive and what do you keep?

A

Customer-Receipt / CSA-Auditors & Flight Coupons

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5
Q

After ticketing, what does the CSA do with Complimentary Travel Certificate?

A

Write “Used” & staple to back of Audit Coupon

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6
Q

What is the maximum discount of an A550 award?

A

$250 off base fare

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7
Q

What is the maximum Complimentary Travel Certificates that can be accepted to purchase a ticket?

A

Four

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8
Q

What’s the command to drop an Adult to the work area?

A

Alt-A

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9
Q

What’s the command to drop an Adult and an Infant?

A

Alt-I

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10
Q

What does * mean in the PNR next to the seat assignment?

A

Checked in/Not Boarded

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11
Q

What does - mean next to seat assignment?

A

Checked in/Boarded

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12
Q

Should active military personnel presenting valid military I.D. be exempt from additional security?

A

Yes

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13
Q

Is an MVP Gold exempt from Security?

A

No

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14
Q

On Domestic Flights, who and what are eligible for Claim at Gate (CAG) tags?

A

1) MVP Gold, 2) 1st Class, 3) Wheelchairs, strollers 4) Uniformed Crew Members

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15
Q

What’s the FLIFO Display code?

A

CTRL F (shows scheduled and actual)

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16
Q

Does Alaska Airlines accept responsibility for baggage received damaged?

A

No

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17
Q

When accepting a box that displays diamond shaped dangerous goods labels, what must the CSA do prior to accepting?

A

1) Verify contents, 2) Mark out or remove the old stickers

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18
Q

What is the maximum size a Styrofoam cooler can we accept as baggage?

A

Trick Question! We don’t accept at all!

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19
Q

When checking n a Customer w/baggage, what are you required to ask?

A

“What is your final destination?”

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20
Q

What is the maximum amount of dry ice allowed in checked baggage?

A

5lbs

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21
Q

What is the maximum Domestic liability per ticketed Customer when checking baggage?

A

$3000 per ticketed Customer

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22
Q

What standby Priority code is used for Gold Members?

A

Gold-RG, MVP-RM, Regular-R (can assign TOP PRIORITY under extreme circumstances)

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23
Q

What does AFSD mean?

A

Alternate Flight/Same Day ($25)

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24
Q

What’s the maximum weight limit of a bag that can be checked?

A

100lbs

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25
What does the code "DOCY" mean?
PAX documents passport or other verified by an AS Employee
26
What is the upgrade mask default to Class of service?
U
27
What code does Priority Upgrade a Gold, MVP and Regular Customer?
Gold-DSRG, MVP-DSRM, Regular-DSR
28
What are the upgrade fees for 1-1250, 1251-2500 and 2501-3750 miles?
$50, $100 & $150 respectively
29
When are Customers exempt from the standard checked baggage allowance allowing 3 pieces?
Intra-Alaska travel or GDL-MEX
30
Is an Alaska or Employee Designated Guest exempt from Security?
NO!
31
Name the 4 steps of the check-in sequence in order.
1) Greeting, 2) Transaction, 3) Recap, 4) Ending
32
What does the DCVI edit code indicate?
Infant Passport or other documentation verified and entered
33
What does the edit code DOCA mean?
Passenger Residence and US Destination added
34
What does DOCS mean?
Passport or other Documentation added
35
The Blue Dot Procedure to Canada are applicable to whom?
Not Citizens of the US, Canada or Mexico
36
Who is responsible for verifying International Documentation?
The Origin Station
37
At what age is a child no longer considered a lap infant?
2
38
What must the UNMR wear to discretely identify their travel to flight crew and personnel?
A UNMR Identification Sticker (at Ticket Counter)
39
What is the UNMR fee if it has online (AS/AS) connection?
$100
40
What is the UNMR fee of a non-stop or Direct Flight?
$30, one way (waived if PAX is MVP/MVP-Gold)
41
What 4 items are entered in SSR when checking in a UNMR?
1) PAX Age, 2) Full name of Customer meeting PAX, 3) Relationship, 4) Phone number
42
Age Range for a UNMR making a connection?
8-12
43
What is the age range for a UNMR on Alaska Airlines?
5-12
44
What is the fee for traveling on a stretcher?
900% of the applicable Adult fare (nine seats)
45
Customer with Disabilities are protected by what Act?
Air Carrier Access Act (ACAA)
46
What are the 3 types of disabilities?
1) Sensory (hearing/vision), 2) Physical, 3) Intellectual
47
What is the fee for Oxygen Bottles?
$75/bottle each way
48
A customer who can not ascend steps but is able to make their own way to their cabin seat would require what code?
WCHS
49
How long is an Alaska ticket valid (on Alaska Ticket Stock)?
1 year from original outbound TRAVEL DATE (not purchase date)
50
What is the Alaska Change Fee?
$50
51
What are the two forms used by CSAs?
1) Refund Draft, 2) Refund Application
52
How many signatures are required on the Refund Draft?
2
53
What's the maximum amount of a Refund Draft?
$500
54
What forms of Payment require a Refund Application?
1) Check over $500, 2) Check written less than 21 days of current date, 3) Credit Card, 4) ?, 5) ?
55
Who handles reissues for International Reservations?
Reservations Desk (Customer Service)
56
What 3 steps do CSAs follow for a Domestic Reissue?
1) Rebook, 2) Reprice, 3) End/Retrieve
57
How early prior to departure must the A-Agent be present at the gate?
60 minutes
58
How early prior to departure must the B-Agent be present at the gate?
15 minutes prior to arrival, 45 minutes prior to departure
59
When do flight attendants check in?
45 minutes prior to departure
60
What is required on all baggage weight 51lbs or more?
Orange "Heavy" tag
61
Name the exception which allows fireworks to e check?
TRICK QUESTION! NEVER!
62
What do you do with your audit couplons after closing your ATAC?
Put in order, turn in with Ticket Reconcile for Accounting (DO NOT STAPLE)
63
When are ATAC remarks required?
1) TKT has been added manually or 2) when an Agen as an overage/shortage
64
What form is completed if yyour cash and check amount do not balance when closing ATAC?
Overage/Shortage Report Form
65
On International Flights, Claim at Gates are used for which purpose?
Assistive Devices ONLY
66
How is the Firearm Form distributed?
1) Top copy attached to te bag tag-given to Customer, 2) Placed inside gun case or on top of case inside the bag (must watch PAX put in bag/gun case)
67
What form is required when a customer checks a firearm?
Firearm Declaration Form
68
What does DOCS, DOCA, DOCV & DOVI mean respectively?
DOCS-Docs supplied, DOCV-Docs Verified, DOCA-Address/Residence Added, DOVI-Infant Documents Added & Verified
69
Alt+C is used when checking in Children of what age?
12 and under
70
What is the Fee for Service Animals?
TRICK QUESTION! There isn't one. Must show proof when requested
71
A Customer with their own manual powered wheelchair needs what SSR code?
WCMP
72
Customers who need on board wheelchair need what code?
WCOB
73
What must the B-Agent collect from the Flight Attendant for every flight?
BSR "Beverage Sales Report"
74
How many times do you knock on the aircraft door?
2

Alaska Airlines CSA Training (3 decks)

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