current legal requirements when interacting with different types of customers and customer relationships

Question 1

what is legislation

Answer 1

a set of laws issued by the government to protect businesses, employees and consumers. the govenemnt use these to regulate the behaviour of businesses. businesses must operate within these laws to ensure the fair and safe treatment of any party they have dealings with.

Question 2

what is consumer protection act 1987

Answer 2

gives the customer the right to claim compensation if a defective product causes death, damage or injury. it aso contains a strict liability test for defective products. this means that were the product is defective, then in most cases, the producer of that product is automatically liable for any harm caused by the defect.

Question 3

what damages under the consumer protection act 1987 are excluded under the terms of the act

Answer 3

• loss or damage to the product itself
• damage to business products not ordinarily intended for private use
• damage to property with a value below £275

Question 4

when do claims have to be made under the consumer protection act 1987

Answer 4

claims cannot be made more than three years from the date the customer became aware of the damage, or if it has been more than ten years after the date the product was last put into circulation

Question 5

what is the consumer rights act 2015

Answer 5

this act protects consumer rights and remedies in relation to the contracts for goods, digital content and services

Question 6

The rights of the consumers for goods contracts (consumer rights act 2015)

Answer 6

• goods must be of satisfactory quality, fit for particular purpose and as described
• consumers have the right to reject faulty goods within a reasonable time
• if the rejection period has passed, consumers can request repair or replacement
• if repair or replacement is not possible, consumers can ask for a price reduction or refund
• there are specific rules for delivery, passing of risk and guarantees

Question 7

the rights of consumers, digital contracts (consumer rights act 2015)

Answer 7

• digital content such as software, apps and games must be satifactory quality, fit for a particular purpose and as described
• consumers have the right to a repair or replacement if digital content does not meet these standards
• compensation is availble for damage to devices caused by faulty digital content

Question 8

the rights of consumers, services contracts (consumer rights act 2015)

Answer 8

• services must be carried out with a reasonable care and skill
• if services are not performed correctly, consumers can request repeat performance, a price reduction or refund