methods and impacts of customer care and how they can be applied...

Question 1

Stages of the sale process - and keeping customers happy

Answer 1

• finding potential customers- this can be face to face, over the phone or via social media or email
• finding out or discussing the customers needs
• presetning products or services on offer
• facilitating customers purchasing products or services
• contacting customers post sales

Question 2

what could aftercare include:

Answer 2

• showing a customer how to use the product at home e.g. giving a demonstration on how to use a new lawnmower
• providing customer support via the telephone or online
• product servicing

Question 3

why is Product knowledge imortant

Answer 3

Understanding the features and benifits of the businesses products will enable the staff to answer questions promptly and accurately

Question 4

How can you build customer relationships

Answer 4

• employees should try and build relationships with customers.
• by ensuring facilities that the customers use.
• Offering incentives such as free gifts and loyalty cards.

personalising the service to the individual customer can make them feel more valued.

Question 5

providing good customer care can lead to…

Answer 5

• increased customer satisfaction
• increase in customer loyalty and retention
• a positive image for the buisness,
• trust and credibility with its customers,which can lead to lon-term customers

Question 6

how to maintain customer care

Answer 6

provide training and support to the employees

regularly engaging with customers and asking for feedback on their experience and suggestions for improvement a business.