importance of first impressions and accurate knowledge when representing the business and self supporting customers

Question 1

why are first impressions important

Answer 1

• influence your personal reputation and career
• influence the reputation of the buisess you work for, its success and relationships with the customers

Question 2

what are first impressions

Answer 2

opinions that are made within the first few minutes of meeting someone: they are formed from assumptions and physical observations about the other person

Question 3

why is making a postitive first impression important

Answer 3

• people recall this and will use it as a basis for any further opinions and assumptions
• may be difficult to disprove or change these first impressions
• more likely to be remembered , leading to repeat buisness

Question 4

what should be taken into account when trying to make a good first impression

Answer 4

• appearence
• eye contact
• smile
• listen and speak in moderation

Question 5

why is having accurate knowledge important

Answer 5

Will be part of the information someone will use to form their impression or opinion of you.