difference between customer care and customer service and customer wants and needs Flashcards
(2 cards)
1
Q
what is customer care
A
Goes beyond customer service because it focuses on emotional connections between brands, products and customers. It is a group of prinicples and strategies that buisness use to interact with their customers.
2
Q
what is customer service
A
Providing advice to customers about a product or service or dealing with complaints. It is a set of practices that a buisness provides to its customer including any assistance actions for instance answering their questions.
