DECKC Flashcards
(194 cards)
- What section on a task record would you use to see the most recent update made to a
record?
i) Journal
ii) Timeline
iii) update log
iv) audit log
v) diary
vi) activity
vi) activity
What are examples of UI actions, relating to lists? (multiple answers)
a) List buttons
b) list context menu
c) list choices
d) list links
e) list control
f) lists overwrite
a) List buttons
b) list context menu
c) list choices
d) list links
which feature allows you to automate business logic for a particular application or process
such as approvals, task, notifications, and record Operations?
a) Flows
b) Action sequence
c) Flow diagrams
d) action sets
e) task flows
a) Flows
When a Flow runs an action, it generates a runtime value, which stays the same for the
duration of the flow. what is the name of that runtime value?
a) data pill runtime value
b) sequence runtime value
c) starting runtime value
d) trigger runtime value
e) input runtime value
a) data pill runtime value
The employee on-boarding team has asked for a way for managers to order computers,
monitors, business cards, and cell phones for new employees. how would you proceed to meet
this requirement?
a) create requested item
b) create order guide
c) create record producer
d) create on boarding bot
b) create order guide
Which resource would you use to determine if a specific user could contribute to a
particular knowledge base?
a) User criteria diagnostics
b) Sn_kb_author role
c) User criteria job log
d) knowledge author group
e) KB author group
a) User criteria diagnostics
If a knowledge base has no access details specified. what users are able to read articles in
that knowledge base?
a) no users
b) itil users
c) users with kb_user role
d) any user with an articles for permalink
e) any active user
e) any active user
While showing a customer their incident form, they ask to change the priority field title to
display their internal terminology Pvalue. how would you do that?
a) right click on priority and select configure dictionary
b) right click on priority and select configure label
c) right click on priority and select configure display settings
d) right click on priority and select configure column
a) right click on priority and select configure dictionary
b) right click on priority and select configure label
what access does a user need to be able to import articles to a knowledge base?
a) Sn_Knowledge_import
b) Sn_knowledge_contribute
c) can contribute
d) sn_knowledge_write
e) can write
f) can import
c) can contribute
What controls the publishing and retiring process for knowledge articles?
a) workflow designer
b) workflows
c) state life cycle
d) approval policies
e) approval definitions
b) workflows
What is an advantage of defining relationship types between ci classes?
a) Improves data quality, as the CIs will automatically be related when CMDB is
activated.
b) it prevents users from relating CIs incorrectly.
c) it automates the loading of the ci dependency view.
d) makes relating CIs easier, because predefined relationship suggests which type of
CIs should be
c) it automates the loading of the ci dependency view.
When using the CI dependency view, how would you view the relationship between one CI
and another CI?
a) right click, view relationship
b) Click on the plus to expand cluster
c) click down arrow, view relationship
d) Hover on connection line
d) Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy?
a) ECMDB
b) Cmdb_rel_ci
c) Cmdb_ci
d) cmdb
e) Ecmdb_rel_ci
f) Ecmdb_ci
d) cmdb
What table acts as a staging area for records imported from a data source?
a) staging table
b) temp table
c) transform table
d) import set row table
d) import set row table
Which field (or fields) is used as a unique key during imports?
a) Sys IDs
b) match fields
c) coalesce fields
d) key fields
c) coalesce fields
what module enables an administrator to define destinations for imported data on any
ServiceNow table?
a) field transform
b) schema map
c) import map
d) transform map
d) transform map
The customer wants all users to have access to the records in the offerings table. what
setting on access control definition would you use to grant access to all of the offering table
records?
a) Offering. None
b) None. Offering
c) Offering. Name
d) Offering
a) Offering. None
A manager wants to review a snapshot of month end sales performance data, as compared
to sales target. in addition, the manager wants to able to see those monthly numbers trended
overtime and forecasted into the future. what capability do you suggest for this manager?
a) schedule reports, accustoms snapshot table and projection report
b) scheduled reports, a custom snapshot table and a trend report.
c) performance analytics.
d) scheduled reports and excel
e) key performance indicators.
c) performance analytics.
Which component of a table contains a piece of data for one record?
a) Field
b) Factor
c) data point
d) item
e) element
a) Field
What do you click when you have made modifications to your report, and you want to see
the results without saving?
a) Run
b) Execute
c) Test
d) Preview
e) try it
a) Run
The report designer contains different sections for configuring your report. which section is
used to specify grouping and calculations to be run against the data?
a) Data
b) Format
c) Configure
d) Style
e) group by
c) Configure
What section on the notes tab shows the history of the work documented on the record?
a) Journal
b) Activity
c) Timeline
d) audit log
e) diary
b) Activity
Your customer wants to update a notification, so it is sent to the caller and also to the
manager of the caller. how would you approach this requirement?
a) Set who will receive to subscribable
b) on the send to tab, add caller field, dot walk to caller’s manager to add manager.
c) Create workflow and include a notification in the workflow
d) on who will receive tab, select copy manager checkbox.
e) on who will receive tab, add caller field, dot walk to caller’s Manager to add
managers.
e) on who will receive tab, add caller field, dot walk to caller’s Manager to add
managers.
An IT User calls the service desk Because they need to work on task records. all they can see
his self-service on their homepage when they log into the service now instance. what issue
could explain this? choose two answers?
a) their user record was not approved by their managers
b) that user account does not belong to any group which contains the ITIL role.
c) their user account is not logged in property
d) their user account does not have itil role
e) That user account failed LDAP authentication
b) that user account does not belong to any group which contains the ITIL role.
d) their user account does not have itil role