Definitions (Chapters 3-8) Flashcards Preview

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Flashcards in Definitions (Chapters 3-8) Deck (88)
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1

Needs assessment

The process used to determine whether training is necessary and, if so, in what areas

2

Content expert

A person who is knowledgeable about: 1. training issues 2). knowledge skills and abilities required for task performance 3) necessary equipment and 4) conditions under which tasks must be performed

3

Competency

Special knowledge skills or behaviours that enable employees to perform their job

4

Competency model

A model identifying the competencies necessary for each job as well as the knowledge, skills, behaviour and personal characteristics underlying each competency

5

Job analysis

The process of develping a description of the job (duties, tasks and responsibilities) and the specifications (knowledge, skills and abilities) that an employee must have to perform

6

Basic skills

Skills necessary for employees to perform their jobs and learn the content of training programs

7

Cognitive ability

Verbal comprehension, quantitive ability and reasoning ability

8

Self-efficacy

Employees' belief that they can sucessfully perform their job or learn the content of a training program

9

Situational contraints

Work environment characteristics including lack of proper equipment, materials, supplies, budgetary support and time

10

Norms

Accepted standards of behaviour for members of a work group

11

Focus group

A form of qualitative research in which a group of employees and subject matter experts address specific training needs. Questions are asked in an interactive group setting where participants are free to talk with other group members

12

Benchmarking

The use of information about other organisations' training practices to help determine the appropriate type, level and frequency of training

13

Learning

Acquiring new and modifying existing knowledge, skills, behaviours, values or preferences resulting in a realtively permanent change in capabilities not emanating from growth processes

14

Verbal information

Names or labels, facts and bodies of knowledge

15

Intellectuall skills

Mastery of concepts and rules

16

Motor skills

Coordination of physical movements

17

Attitude

A combination of beliefs and feelings that predispose a person to behave in a certain way

18

Cognitive strategies

Strategies that regulate the learning processes; they relate to the learner's decision regarding what information to attend to, how to remember and how to solve problems

19

Reinforcement

A theory assesting that people are motivated to perform or avoid certain behaviours because of past outcomes that have resulted from those behaviours

20

Social learning theory

A theory asserting that people learn by observing other people (models) who they believe are credible and knowledgeable

21

Self-efficacy

Employees' belief that they can successfully perform their job or learn the content of a training program

22

Verbal persuasion

Offering words of encouragement to convince others that they can learn

23

Modelling

Having employees who have mastered the desired learning outcomes demonstrate them for trainees

24

Goal-setting theory

A theory assumming that behaviour results from a person's conscious goals and intentions

25

Need theory

Helps to explain the value that a person places on certain outcomes. Aneed is a deficiency that a person is experiencing at any point in time.

26

Expectancy

Belief about the link between trying to perform a behaviour (or effort) and actually performing well; the mental state that the learner brings to the instructional process

27

Instrumentality

In expectancy thery, a belief that performing a given behaviour is associated with a particular outcome

28

Valence

The value that a person put on an outcome

29

Andragogy

The theory of adult learning

30

Perception

The ability to organise a message from the environment so it can be processed and acted upon