1
Q
drawbacks of poor customer service
A
poor customer satisfaction poor brand image inability to differentiate a product and gain competitive advantage inability to charge premium price sales changing to rival products fall in repeat purchase
business gcse unit 3
flashcards
Decks in class (20)
# Cards
-
product life cycle8
-
Branding and differentation4
-
Successful marketing mix5
-
design and research development2
-
Managing stock10
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cost-effective operations and competitiveness4
-
Effective customer service1
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customer protection laws4
-
improving cash flow3
-
improving profit2
-
break-even charts7
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financing growth1
-
organisational structure4
-
motivation theory2
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communication4
-
Renumeration4
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ethics in business3
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Environmental effects4
-
economic issues affecting international trade3
-
government and the EU11
