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What is the goal of discipline?

to produce desirable behavior


How can the goal of discipline be established?

By encouraging appropriate behavior and punishing inappropriate or unacceptable behavior


What is the essential element in work that ensures overall productivity and an orderly environment?



What is most often used to describe an adversarial process resulting in the application of various kinds of negative sanctions or punishments?



In the context of the book discipline is considered what and what is its purpose?

positive and means teaching, instruction, training, and remediation. its purpose is to facilitate collective action, the internalization of self-control based on the norms and values of the workforce, predictable behavior, and organizational efficiency


Maintaining discipline is a management function that involves conditioning subordinates in order to promote what?

obedience, internal self-control, and acceptance of punishments designed to curb individual deviance or professional misconduct


What is the linchpin for delivery of all public safety services in a given community?

human resources


Who has direct responsibility for accomplishing the organization's mission, goals, and objectives through the collaborative efforts of immediate subordinates?

first line supervisor normally a sergeant


Sergeants are expected to nurture professionalism in the employee, yet are responsible for initiating disciplinary measures when formal action is required to deal with individual deviance. True or False



A sergeant must fin the balance between employee self - regulation and what?

organizational control


Who play a pivotal leadership role in the administration of criminal justice?



What is the root meaning of "disciple" or "discipline"?

to teach or mold


What is the systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible, and productive members of the organization?

positive discipline


When is discipline considered positive or good?

when all police employees share a common sense of purpose, practice self discipline, and voluntarily follow the policies, procedures, rules, and regulations established to promote order and to facilitate work within the department


According to who, positive discipline manifests itself in the officer's willingness to conform and participate in self-restraint, based on professional dedication or personal commitment to the ethos of the police department? He is sometimes referred to as the father of modern policing.

O.W. Wilson


What is the most positive form of discipline?

the self discipline built on the human tendency to do what needs to be done, to do what is right in any given situation, and to comply voluntarily with the reasonable standards of performance and conduct that apply to all members of the work force


What is the sergeant's job and what does it depend on in the long run?

to promote professional growth and to foster a sense of self-worth in each subordinate and it depends on the sergeant's technical knowledge and human skills


All first line supervisors in healthy police organizations are multidimensional players who act as what?

technical advisors, role models, teachers, counselors, leaders, and disciplinarians


Effective supervision and good supervisors help keep subordinates in their job and satisfied with working conditions. True or False



Even though money and other material awards are powerful incentives what can have an even more dramatic impact on job related behavior?



Mary Kay Ash stated there are two things people want more than sex or money, what are they?

recognition and praise from those in a position to judge their on the job performance and exert a positive influence on their career


Good supervisors are enthusiastic team players who have the skills necessary to influence their subordinates in a positive way. True or False



According to Dale Carnegie there are nine ways in which a sergeant can change a person's attitude without giving offense or arousing resentment. What are they?

begin with praise and honest appreciation, call attention to the other person's mistakes indirectly, discuss personal mistakes before criticizing others, as thoughtful questions instead of giving direct orders, always try to let the other person save face, praise, whenever possible, even the slightest improvement, give the other person a fine reputation to live up to, use encouragement and make faults seem easy to correct, make the person happy about what is being suggested


What did Michael LeBoeuf call the "Greatest Management Principle"?

the things that get rewarded get done


What are physical indicators a police department uses to show a job well done?

commendations, citations, certificates, plaques


What are among the most powerful motivators at the disposal of a first line supervisor?

psychological rewards


Camaraderie, unity of purpose, technical expertise, and effective supervision create natural parameters for accepted and expected what in any given organization?



What is an important trait of police professionalism?



What technique is used to assist in developing a positive performance-oriented culture, as well as employee commitment within the work environment?

total quality management


TQM empowers employees to become partners in making the organization work more efficiently and effectively by removing barriers that inhibit commitment, creativity, and high quality service. True or False