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Flashcards in Effective Police Supervision (Chapter 10) Deck (88)
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1

What is the goal of discipline?

to produce desirable behavior

2

How can the goal of discipline be established?

By encouraging appropriate behavior and punishing inappropriate or unacceptable behavior

3

What is the essential element in work that ensures overall productivity and an orderly environment?

discipline

4

What is most often used to describe an adversarial process resulting in the application of various kinds of negative sanctions or punishments?

discipline

5

In the context of the book discipline is considered what and what is its purpose?

positive and means teaching, instruction, training, and remediation. its purpose is to facilitate collective action, the internalization of self-control based on the norms and values of the workforce, predictable behavior, and organizational efficiency

6

Maintaining discipline is a management function that involves conditioning subordinates in order to promote what?

obedience, internal self-control, and acceptance of punishments designed to curb individual deviance or professional misconduct

7

What is the linchpin for delivery of all public safety services in a given community?

human resources

8

Who has direct responsibility for accomplishing the organization's mission, goals, and objectives through the collaborative efforts of immediate subordinates?

first line supervisor normally a sergeant

9

Sergeants are expected to nurture professionalism in the employee, yet are responsible for initiating disciplinary measures when formal action is required to deal with individual deviance. True or False

True

10

A sergeant must fin the balance between employee self - regulation and what?

organizational control

11

Who play a pivotal leadership role in the administration of criminal justice?

sergeants

12

What is the root meaning of "disciple" or "discipline"?

to teach or mold

13

What is the systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible, and productive members of the organization?

positive discipline

14

When is discipline considered positive or good?

when all police employees share a common sense of purpose, practice self discipline, and voluntarily follow the policies, procedures, rules, and regulations established to promote order and to facilitate work within the department

15

According to who, positive discipline manifests itself in the officer's willingness to conform and participate in self-restraint, based on professional dedication or personal commitment to the ethos of the police department? He is sometimes referred to as the father of modern policing.

O.W. Wilson

16

What is the most positive form of discipline?

the self discipline built on the human tendency to do what needs to be done, to do what is right in any given situation, and to comply voluntarily with the reasonable standards of performance and conduct that apply to all members of the work force

17

What is the sergeant's job and what does it depend on in the long run?

to promote professional growth and to foster a sense of self-worth in each subordinate and it depends on the sergeant's technical knowledge and human skills

18

All first line supervisors in healthy police organizations are multidimensional players who act as what?

technical advisors, role models, teachers, counselors, leaders, and disciplinarians

19

Effective supervision and good supervisors help keep subordinates in their job and satisfied with working conditions. True or False

True

20

Even though money and other material awards are powerful incentives what can have an even more dramatic impact on job related behavior?

recognition

21

Mary Kay Ash stated there are two things people want more than sex or money, what are they?

recognition and praise from those in a position to judge their on the job performance and exert a positive influence on their career

22

Good supervisors are enthusiastic team players who have the skills necessary to influence their subordinates in a positive way. True or False

True

23

According to Dale Carnegie there are nine ways in which a sergeant can change a person's attitude without giving offense or arousing resentment. What are they?

begin with praise and honest appreciation, call attention to the other person's mistakes indirectly, discuss personal mistakes before criticizing others, as thoughtful questions instead of giving direct orders, always try to let the other person save face, praise, whenever possible, even the slightest improvement, give the other person a fine reputation to live up to, use encouragement and make faults seem easy to correct, make the person happy about what is being suggested

24

What did Michael LeBoeuf call the "Greatest Management Principle"?

the things that get rewarded get done

25

What are physical indicators a police department uses to show a job well done?

commendations, citations, certificates, plaques

26

What are among the most powerful motivators at the disposal of a first line supervisor?

psychological rewards

27

Camaraderie, unity of purpose, technical expertise, and effective supervision create natural parameters for accepted and expected what in any given organization?

behaviors

28

What is an important trait of police professionalism?

self-control

29

What technique is used to assist in developing a positive performance-oriented culture, as well as employee commitment within the work environment?

total quality management

30

TQM empowers employees to become partners in making the organization work more efficiently and effectively by removing barriers that inhibit commitment, creativity, and high quality service. True or False

True