Effective Police Supervision (Chapter 3) Flashcards Preview

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Flashcards in Effective Police Supervision (Chapter 3) Deck (117)
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1

What is the one characteristic that excellent supervisors have in common?

ability to communicate

2

What is the foundation of interpersonal relations?

communication

3

Interpersonal communication exists at every level of any organization, but it is most prevalent at what level?

operational level

4

What is an inevitable consequence of our inability to interpret what is said?

breakdown in communication

5

Are first line supervisors managers?

yes

6

First line supervisors spend what percentage of time communication time performing tasks related to subordinates?

55%

7

First line supervisors spend what percentage of time communication time performing tasks related to superiors?

26%

8

First line supervisors spend what percentage of time communication time performing tasks related to the public?

15 %

9

First line supervisors spend what percentage of time communication time performing tasks related to other supervisors?

4%

10

In a task analysis study of the first line supervisor's position, when considering 53 tasks, 51 % involved what?

communication

11

What does effective communication mean?

getting the meaning accross

12

When analyzing why one supervisor is a better communicator over another what is the one characteristic that stands out?

an awareness of the need to communicate well

13

What does a good communicator avoid?

meaningless or imprecise words

14

What does a poor communicator fail to realize?

more often than not words can confuse, confound, or mislead

15

What is defined as a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors?

communication

16

What must the sender of a message do in order to affect the behavior of the recipient?

put forth a sincere effort

17

What is the simplistic communication process?

sender -> message -> recipient

18

One study showed that about what percentage of residents in the US have limited ability to read, write, speak, or understand english?

9%

19

Who is effected by the attitudes, skills, knowledge, opinions, and other forces existing before, during, and after the message is transmitted?

both sender and recipient of the message

20

Interpersonal communication includes ow many people?

two or more people

21

The characteristics of which people can substantially influence the communication process?

senders and receivers

22

The sender of the message determines what of each message and what is this generally known as?

relevancy and gate keeping

23

What with primary guidance coming from departmental police, places the first line supervisor in the position of controlling the amount and nature of information entering the information system?

operational autonomy

24

This is an exchange of information involving two or more parties and all must participate.

Communication

25

The communication process is modified or constrained by such features as...

insufficient information will seldom produce a preferred result, the acceptor of the message determines the accuracy of the communications through decoding, the recipient of the message, because of attitudes, experiences, and motivations determines whether the message is decoded in the way intending by the sneder

26

Each person involved in a communication situation both encodes and decodes messages simultaneously. True or False

True

27

Another element of the communication process is the channel through which what travels from one sender to the recipient?

message

28

What is the channel?

usually refers to one or more of the human senses

29

What type of communication does the first line supervisor usually deal with?

oral communication

30

Once the message has been sent who is it up to to decode the message and attache significant meaning?

the recipient