Flashcards in Effective Police Supervision (Chapter 3) Deck (117)
What is the one characteristic that excellent supervisors have in common?
ability to communicate
What is the foundation of interpersonal relations?
Interpersonal communication exists at every level of any organization, but it is most prevalent at what level?
What is an inevitable consequence of our inability to interpret what is said?
breakdown in communication
Are first line supervisors managers?
First line supervisors spend what percentage of time communication time performing tasks related to subordinates?
First line supervisors spend what percentage of time communication time performing tasks related to superiors?
First line supervisors spend what percentage of time communication time performing tasks related to the public?
First line supervisors spend what percentage of time communication time performing tasks related to other supervisors?
In a task analysis study of the first line supervisor's position, when considering 53 tasks, 51 % involved what?
What does effective communication mean?
getting the meaning accross
When analyzing why one supervisor is a better communicator over another what is the one characteristic that stands out?
an awareness of the need to communicate well
What does a good communicator avoid?
meaningless or imprecise words
What does a poor communicator fail to realize?
more often than not words can confuse, confound, or mislead
What is defined as a process by which information is exchanged between individuals through a common system of symbols, signs, or behaviors?
What must the sender of a message do in order to affect the behavior of the recipient?
put forth a sincere effort
What is the simplistic communication process?
sender -> message -> recipient
One study showed that about what percentage of residents in the US have limited ability to read, write, speak, or understand english?
Who is effected by the attitudes, skills, knowledge, opinions, and other forces existing before, during, and after the message is transmitted?
both sender and recipient of the message
Interpersonal communication includes ow many people?
two or more people
The characteristics of which people can substantially influence the communication process?
senders and receivers
The sender of the message determines what of each message and what is this generally known as?
relevancy and gate keeping
What with primary guidance coming from departmental police, places the first line supervisor in the position of controlling the amount and nature of information entering the information system?
This is an exchange of information involving two or more parties and all must participate.
The communication process is modified or constrained by such features as...
insufficient information will seldom produce a preferred result, the acceptor of the message determines the accuracy of the communications through decoding, the recipient of the message, because of attitudes, experiences, and motivations determines whether the message is decoded in the way intending by the sneder
Each person involved in a communication situation both encodes and decodes messages simultaneously. True or False
Another element of the communication process is the channel through which what travels from one sender to the recipient?
What is the channel?
usually refers to one or more of the human senses
What type of communication does the first line supervisor usually deal with?