Employment & Psychological Contract

Question 1

Who came up with the 5 unwritten needs of employees?

Answer 1

Mullins, 2013

Question 2

What is Mullins, 2013 definition of the psychological contract?

Answer 2

Implies a series of mutual expectations and the satisfaction of needs arising from the people-organisation relationship

Question 3

What is the psychological contract iceberg model?

Answer 3

Work and Pay - Visible
Time/hours Security
Performance Care - Below the surface
Results Recognition

Question 4

What are some consequences if the psychological contract is broken?

Answer 4

• Increased: Anger, frustration, depression
• Lack of motivation
• Job dissatisfaction
• Decreased levels of performance
• Intentions to quit

Question 5

What are Mullins 5 unwritten needs or employees?

Answer 5

• Caring: Showing genuine concern
• Communicating: Really talking about what the company hopes to achieve
• Listening: Hearing the words and behind them
• Knowing: Your employees and their family
• Rewarding: Not just money, praise

Question 6

What does Mullins, 2013 say is needed for an effective employee/employer relationship?

Answer 6

Combination of legal and behavioural dimensions to satisfy working need

Question 7

Guest and Conway 2002, came up with what?

Answer 7

‘The Deal’

Question 8

What is ‘The Deal’ and who came up with it?

Answer 8

Guest and Conway, 2002
When both parties deliver on their promises:
- Fairness
- Trust
- Commitment 
- Performance