Exam 1 Retake Study Guide Flashcards
(30 cards)
Why do only a few absolutes apply to OB?
Chapter 1
because people are very different.
Define Manager.
Chapter 1
An individual who achieves goals through other people.
Name the categories of manager’s work.
Chapter 1
Planning
Leading
Organizing
Controlling
Name the roles of a manager.
Chapter 1
Interpersonal: Figurehead, leader, liaison
Informational: Monitor, disseminator, spokesperson
Decisional: Entrepreneur, disturbance handler, resources allocator, negotiator
Name the skills of a manager.
Chapter 1
Technical skills
Human skills
Conceptual skills
Why is the importance of interpersonal skills in the workplace growing?
Chapter 1
Developing managers’ interpersonal skills helps attract and keep high-performing employees
Define and give an example of unfair discrimination.
Chapter 2
making judgments about individuals based on stereotypes regarding their demographic group.
Exclusion: Women being given light work loads because their supervisors assume they cant
Handle more work.
Define and give an example of stereotype.
Chapter 2
A stereotype is an oversimplified and generalized idea about a
particular type of person or thing.
All old people are weak and incompetent than younger adults.
Define and give an example of stereotype threat.
Chapter 2
The degree to which we agree internally with the generally negative
stereotyped perceptions of our groups.
A woman thinks she may do bad on a math test because most women don’t
perform as well on them
Define diversity management. When is it more successful?
Chapter 2
The process and programs by which managers make everyone more aware of and sensitive to the needs and differences of others.
Diversity is much more likely to be successful when we see it as everyone’s business than when we believe it helps only certain groups of employees.
Why is a homogeneous or heterogeneous group more effective than the other one?
Chapter 2
Heterogeneous groups with diverse racial, gender, and educational backgrounds might
have a slight advantage over homogenous groups in some tasks. Yet they can be less
effective when group members have different values.
Define three fundamental components of attitude.
Chapter 3
cognitive component: The opinion or belief segment of an attitude.
affective component: The emotional or feeling segment of an attitude.
behavioral component :An intention to behave in a certain way toward someone or something.
Provide an example for each of the components of attitude. Which component is
important to organizations?
Chapter 3
Affective component: I dislike my supervisor.
Cognitive component: My supervisor gave my coworker a promotion who deserved it less
Then I did. My supervisor is unfair.
Behavioral component: I am looking for other work because my supervisor gave
my coworker a promotion
Define cognitive dissonance. What do people do when they experience cognitive Dissonance?
Chapter 3
Any incompatibility between two or more attitudes or between behavior and attitudes.
When there is dissonance, people alter either their attitudes or behavior to minimize the
dissonance, or they develop a rationalization for the discrepancy.
What are the causes and outcomes of job satisfaction?
Chapter 3
Cause: positive feeling about one’s job resulting from an evaluation of its characteristics.
Outcome: A person with higher job satisfaction holds more positive feelings about the work.
Define emotions.
Chapter 4
intense, discrete, and short-lived feelings that are often caused by a specific event.
What are the basic emotions that many researchers agree on?
Chapter 4
Anger Fear Sadness Happiness Disgust Surprise
Define moods. What are the two main dimensions of moods?
Chapter 4
Less-intense and longer-lived feelings that often arise without a specific event
Positive affect
Negative Affect
Define and give an example of moral emotion.
Chapter 4
Emotions that have moral implications.
sympathy for the suffering of others
How are women different from men in experiencing emotion?
Chapter 4
Women tend to be more emotionally expressive, feel emotions more intensely,
have longer-lasting moods, and express emotions more frequently than men.
Define emotional labor, surface acting, and deep acting.
Chapter 4
An employee’s expression of organizationally desired emotions during interpersonal
transactions at work.
hiding feelings and emotional expressions in response to display rules.
trying to modify true inner feelings based on display rules.
Define emotional intelligence.
Chapter 4
The ability to detect and to manage emotional cues and information.
How is stress related to emotions and moods?
Chapter 4
Mounting levels of stress can worsen our moods as we experience more negative emotions.
Define personality. Is personality the result of heredity or environment?
Chapter 5
a dynamic concept describing the growth and development of a person’s whole
psychological system.
A review of 134 studies found that 40% of personality is attributable to heredity
and remaining 60% is attributable to the environment.
