Exam 2 Flashcards
(49 cards)
The administration of a funeral service enterprise, the activities of which encompass marketing, office, personnel, and financial management
Funeral Service Management
The achievement of economical, orderly, and adequate distribution of products and services
Marketing Management
Planning, organizing, actuating, and controlling of office work
Office Management
A field of management concerned with the obtaining and maintaining of a satisfactory and satisfied work force
Personnel Management
The efficient utilization of adequate regulation of all revenue, expenditures, and capital rights
Financial Management
The funeral director as a care taking professional involves _____ basic areas
Three
What are the 3 basic areas involved in the funeral director as a care taking professional
With clients, the families he serves
With the community public, the consumer at large
With professional associates, peers, both inter and intra professional
A distinct process consisting of planning, organizing, actuating, and controlling performed to accomplish established objectives
Management
What are the four functions of management?
Planning
Organizing
Actuating/Directing
Controlling/Evaluating
The methodology in thinking out acts and/or purposes prior to the actual implementation
Planning
How many parking spaces do you need per viewing room?
25
Broad statements about what an organization wants to achieve; broad general terms with not set time period
Goals
Specific statements of ends, the achievement of which is to be completed in a specific time period
Objectives
_____ of people die under hospice care
46%
To arrange or constitute in interdependent parts, each having a specific function or relation with respect to the whole
Organizing
To incite to action, to initiate a process
Actuating/Directing
To exercise restraint of or direction over
Controlling/Evaluating
To exercise restraint of or direction over
Controlling/Evaluating
The primary objective of funeral service management is
Fulfilling the needs of clients and the community public incurred by death
The secondary objective of funeral service management is
Insuring that funds are available for meeting expenses, for providing a reasonable return on investment and for capital improvements
The net value of an owner’s financial interest in a business enterprise
Capital
A business firm that obtains income through the buying and selling of goods and services
Commercial Enterprise
Funeral service management deals with what kind of relationship?
Client-caregiver
Funeral service and management and practice support the contemporary management concept of __________
Caveat Venditor
