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Flashcards in Exam 2: difficult situations Deck (31)
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1

4 categories under denial

Defense mechanism
Anger
Minimization of problem
New demand on resources

2

what is term for: people not ready to admit that a problem exists and begin remedying the situation

defense mechanism

3

re: what RB has found: who is the first one to tell a parent there is a problem with their CH?

RB/us/SLP

4

re: what RB has found: parents may get mad and not believe you/slp about CH but _______

seed is planted

5

re: what RB has found: when do parents finally believe it (diagnosis/problem with CH)

when they hear it again and again

6

family members of patients with a recent neurological insult may do what?

refuse to believe that the patient will not return to exactly who s/he was before

7

acceptance of the permanence of the disability is a kind of process that unfolds how?

unfolds gradually

8

what is term for: people fear change, are uncertain, or don't want to take a deeper and more truthful look at themselves/situation

resistance

9

what are these examples of?
"we have a problem but we are a special case"
"I have a problem but I will overcome it"
lots of energy into proving professionals are wrong

resistance

10

what is term for: very emphatic form of resistance

rejection

11

what is term for: client tells you to your face that you are wrong

rejection

12

rejection or resistance: active, expressed unwillingness to agree with clinician

rejection

13

how do we respond to rejection?

openly acknowledge the situation: i know you don't agree and i respect your right to have a diff. opinion. let's agree to disagree

14

when we experience grief, we experience what?

sorrow and depression- loss
death of a dream/expectation

15

T/F: it is not important to allow people to express grief openly

false: it is important

16

what can we do that helps a client a lot when grieving?

acknowledge reality of loss
don't rush them through their feelings

17

when is it ok to provide perspective?

later on as time will help

18

re: feelings of inadequacy: people feel _______

overwhelmed

19

re: feelings of inadequacy: people desire to be ______

rescued

20

re: feelings of inadequacy: we need to empower clients/families that they do what?

make the changes

21

re: recurrent themes: areas of particular concern to client; they can't concentrate until _____

these areas are fully resolved

22

re: overprotection: individuals are _______ and it is ______ ______

shielded; culturally relative

23

re: overprotection: what is the least effective method?

confrontation

24

re: overprotection: engage overprotecting person in helping devise ______ and _______ for more _______ functioning

strategies; methods; independent

25

what is term for: people think their own concerns are paramount; world revolves around them; clinician should drop everything for THEM

entitlement

26

people who are _______ feel they have certain rights and are outraged if these "rights" aren't responded to immediately

entitled

27

T/F: when dealing with entitled clients, we should give in and apologize

false: be firm with boundaries

28

when dealing with an entitled person, should we take person's anger personally?

no

29

intellectualization is a defense mechanism where they talk from their ____ not their ____

head; heart

30

what is term for: concealing unresolved feelings of distress and anguish; person appears very knowledgeable

intellectualization