Exam 2: ethical and professional issues

Question 1

discuss fees up front- give client a price list _____

Answer 1

on paper

Question 2

make sure _____ is clear

Answer 2

cancellation policy

Question 3

what do you do if therapy is in danger of being terminated because of client inattendance?

Answer 3

give them a warning verbally and on paper

Question 4

T/F: re: dealing with failures, we should know that ALL people can be helped

Answer 4

F: there are some people we cannot help

Question 5

re: dealing with failures, what can we ask ourselves?

Answer 5

what can we learn from our failures?

Question 6

re: terminating clinical services, how can we ethically provide services?

Answer 6

as quickly and efficiently as possible

Question 7

re: terminating clinical services, discuss termination from when?

Answer 7

the beginning; allude to it along the way

Question 8

re: terminating clinical services, it is helpful to do what 4 things?

Answer 8

leave door open
follow up with phone call
reassure them they will not permanently fall off radar
schedule meeting for later date

Question 9

re: inappropriate personal relationships, ____ is human nature but don’t act on it. avoid even ____ relationships

Answer 9

attraction; platonic

Question 10

re: inappropriate personal relationships, what does RB suggest you do when client asks you out/expresses interest?

Answer 10

prominently display a picture of a significant other

Question 11

re: criticism of other professionals, sometimes a client will criticize ______

Answer 11

another professional

Question 12

T/F: re: criticism of other professionals, get sucked into gossiping/agreeing with person

Answer 12

F: do not get sucked in

Question 13

T/F: re: criticism of other professionals, don’t defend other person or belittle client’s opinion

Answer 13

true

Question 14

re: criticism of other professionals, you can say that speech pathology is like the ______ field and so there are different approaches/cures

Answer 14

medical

Question 15

T/F: re: making referrals, never make referrals to specialists if necessary

Answer 15

F: never hesitate to make referrals

Question 16

re: confidentiality and patient records, keep all records _____

Answer 16

confidential

Question 17

re: confidentiality and patient records, make sure clients have signed release forms for _______

Answer 17

exchange of information

Question 18

what does HIPAA stand for?

Answer 18

Health Insurance Portability and Accountability Act

Question 19

according to HIPAA, patients should have access to what?

Answer 19

their medical records

Question 20

re: HIPAA, health care providers must provide requested records within how many days?

Answer 20

30

Question 21

re: HIPAA, health care providers must provide a notice to their parents about how they may use what?

Answer 21

personal medical info

Question 22

re: HIPAA, patients should be informed about their rights under HIPPA on their ____ visit, why?

Answer 22

first because they sign a document

Question 23

re: working efficiently and saving time, schedule meetings when?

Answer 23

at odd times

Question 24

re: working efficiently and saving time, schedule meetings where?

Answer 24

in other person’s office

Question 25

re: working efficiently and saving time, ask what kind of questions?

Answer 25

close-ended questions

Question 26

re: working efficiently and saving time, if someone is arguing with you and won't leave, do what?

Answer 26

schedule another time to finish conversation

Question 27

re: working efficiently and saving time, if you run into a negative person, talk but also what?

Answer 27

keep moving

Question 28

re: continuing to grow professionally, ASHA requires __ hours of continuing education every __ years?

Answer 28

30 hours; 3 years

Question 29

re: continuing to grow professionally, attend ____, read ____, complete _____

Answer 29

conventions; books/journals; online CEU courses

Question 30

re: working on teams, you will be much happier if what?

Answer 30

you get along with others

Question 31

how can we get along with others?

Answer 31

``` ask about them personally remember birthdays bring food/coffee go to lunch tell them you appreciate them ask others to teach you things ```

Question 32

if someone is having a hard time in personal life, give them a ____

Answer 32

card/small gift

Question 33

Dr. Juanjo Jose Beunza, ASHA Schools Conference, 8.15: "Despite the _____ of this, I really appreciate the ____ you put in. Thank you for the ____ and _____ you spent."

Answer 33

outcome; effort; effort; time