Exam Questions Flashcards
(197 cards)
1
Q
How does the USPS operate?
A
As a business
2
Q
What is the F1?
A
Financial Accounting and Reporting handbook
3
Q
Where do you check for lost or stolen money orders?
A
Postal Bulletin
4
Q
How often is the Postal Bulletin printed?
A
Bi Weekly
5
Q
What are the two types of HazMat?
A
Declared & Undeclared
6
Q
How do you handle declared HazMat?
A
In a separate metal container
7
Q
What is Anonymous Mail?
A
Over 13 Oz, with postage stamps, not face to face
8
Q
What is the most economical way to send books?
A
Media Mail
9
Q
What is needed if FCMI contain merchandise?
A
PS 2976 Customs form R
10
Q
What are features of GXG ( Global Express Guaranteed )?
A
Guaranteed delivery tracking and tracing first $100.00 insurance
11
Q
What are the two types of insurance?
A
Without a signature (up to $500.00, with a signature ( over $500.00 up to $5000.00)
12
Q
How is Certified mail dispatched?
A
In the regular mail
13
Q
What service is not available with Certified mail?
A
Insurance
14
Q
When can you use a Firm Book?
A
With 3 or more pieces of accountable mail at one time
15
Q
What is our must secure service?
A
Registered Mail
16
Q
What is the maximum amount of insurance on a registered piece of mail ?
A
50,000.00 can carry up to $15,000,000.00
17
Q
What is printed in the security thread?
A
USPS
18
Q
How can Money Orders be paid for?
A
Cash, Debit Card, Travelers Check
19
Q
Who’s job is it to protect the mail and investigate fraud, waste and abuse?
A
The OIG
20
Q
How long do you have to file an appeal of a denied claim?
A
60 days
21
Q
What is the term for stamp collecting
A
Philately
22
Q
What are IRC’s redeemable for?
A
1 oz. international postage
23
Q
What are commemorative stamps?
A
The honor people, places and events and are printed for a certain amount of time
24
Q
What level of security are given to Postal funds?
A
Level 1 the highest level
25
What does POS stand for?
Point of Service
26
What does PVI stand for?
Postage Validation Imprinter
27
What is the DMM?
Domestic Mail Manual
28
What is the IMM?
International Mail Manual
29
Where are drawer audits done?
In a quiet place away from the window
30
What is your job title?
SSA Sales of Services Associate
31
What AIC is cash retained is entered into?
AIC 753 Cash retained today
32
What do you do if a credit card is not signed?
Request another form of payment
33
What can not be purchased w/ credit card?
Employees shortage, money orders, precancelled stamps
34
What is the cash back option on Debit cards?
$50.00
35
What is an MP-1 and what color is it?
Direct service money order, Pink
36
What are the two types of Money Orders?
Domestic and Direct service
37
Where do you place bait Money Orders?
Under the highest bill in your drawer
38
What are Bait Money Orders used for
To aid Postal Inspector in Burglary and robbery investigations
39
What is the name of an 8105A
Funds Transaction Report
40
How often must you send in the 8105-A reports?
Daily, to the address shown on the form
41
What is money by wire transfer service?
Dinero Seguro
42
What is the maximum amount for a Domestic Money order?
$1000.00
43
Where and when do you fill out the 8105-B?
After the customer leaves away from the window
44
When do you fill 8105-A?
Purchase of $3000.00 or more or case $10,000.00 or more in a day
45
Who is the watermark?
Ben Franklin
46
What is the largest size for Standard Post ( Retail Ground )?
130"
47
What are the 5 processing categories?
Letters, Flats, Machinable Parcels, Irregular Parcels and outside Parcels
48
What automatically comes with Priority Mail Express?
Tracking, first $100.00 Insurance, free packaging
49
What are the guaranteed times for Priority Mail Express HFPU?
10:30 am or 3 pm
50
What is the guarantee on?
The attempt, end of day
51
What are the four types of Priority Mail Express?
PO to addressee, Military, International and HFPU
52
What are the determining factors for dimensional weight?
Length x width x height
53
Balloon rate can apply to which classes of mail?
Priority Mail zones 1-4 and ALL Standard Post
54
What is the balloon rate?
over 84" under 20 lb.'s pays 20 lb. rate
55
Dimensional Weight can be applied to which class of mail?
Priority Mail zones 5-8
56
What is the shortest period to rent a PO box?
3 months, if paid online
57
What is Caller service?
A premium service for customers that need more pickup times or large volume
58
What is the grace period for PO Box rentals?
10 Days
59
If additional verification is needed on a PO Box how many days are allowed?
3 Days
60
How many size Post Office Boxes are available?
5, but not all sizes are available in every office
61
What is a Return Receipt for Merchandise?
Proof of delivery for merchandise
62
Who determined the insurance amount (value) and how?
The sender and full value
63
Who seals the registered?
The sender
64
How must Registered Mail be transported and stored?
Hand to hand with signatures, securely, under lock and key
65
Who determines value of COD or merchandise insurance?
The sender
66
What is the maximum amount of a COD?
$1,000.00
67
How can a COD be paid for?
Cash, Check or Debit cards (at retail only)
68
Who gets refund for complete loss?
The sender
69
Who, in the Postal Service are the primary contact with customers?
SSA
70
How must each customers transaction start?
With a smile
71
When dealing with the customer what must you keep/maintain?
Eye contact
72
What are the four components of G.I.S.T.?
Great, Inspire, Suggest and Thank
73
What do you ask in the Inquire part of G.I.S.T.?
Is it Liquid, Fragile, Perishable or Potentially hazardous or contain lithium batteries or perfume
74
In what part of G.I.S.T. do you inform?
Suggest
75
What are the 3 P's?
Personal, Postal and Professional
76
Who's job is it to generate revenue?
Everybody's
77
What does it mean when you are selling the "maximum value" to the customer?
Meeting or exceeding customers needs. Matching their needs to our services and products.
78
What is Special Handling?
Special handling when possible but not preferential delivery
79
Where is USPS Tracking label placed?
On the face of the package to the left of the address or above the address
80
What does USPS Tracking show?
Time and date of delivery
81
Does the Postal service hold a monopoly and if yes on what?
First class mail
82
How does a transaction start?
With a smile
83
What are the four basics principles?
Telephone courtesy, it begins with a smile, delivery done right, we value your business
84
How is the RCE evaluated?
Through the eyes of the customer at the time of the shop
85
What are the main benefits of the RCE?
To check the sales skills of our employees through the eyes of the customer
86
What are the benefits of the POS unit?
Keeps a running total of the transaction, to produce a system generated PS 1412
87
Segmented inventory accountability retains how much cash at the end of the day?
$100.00
88
If you are issued $100.00 what type of credit card and accountability do you have?
Segmented Accountability, Cash Credit
89
What amount of funds must the SSA turn in?
The exact amount as what is reported in 752
90
Who counts in your absence?
A designated witness of your choice
91
What is PS 1412?
The daily financial report
92
When closing what is the first thing you do?
gather and group all documentations for that days work
93
Postal Service employees operate under a mandate to protect and preserve the mail placed in its:
custody.
94
A violation of the security and sanctity of the mail is:
failing to deliver the mail.
95
The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on a positive note is to:
deliver a first impression.
96
The type of communication that can enhance or contradict messages is:
non-verbal communication.
97
The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is:
G.I.S.T.
98
For a mailpiece to be considered a flat-sized mailpiece it must pass the:
flexibility test.
99
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service?
Instills customer confidence.
100
Successful sales transactions occur when the Sales and Services Associate (SSA):
makes an informed mutual decision with the customer on products/services.
101
What is the most positive way to impact customer perception of the Post Office?
Provide excellent customer service.
102
The U.S. Postal Service is the only delivery service that reaches:
every address in the nation.
103
An organized workstation creates a more _______ workplace.
efficient
104
How a Sales and Services Associate (SSA) conducts themselves on the job effects the:
Postal brand.
105
An active listening technique used to create successful transaction is called:
clarifying
106
One of the first things a customer notices about a Sales and Services Associate (SSA) is their:
personal appearance
107
The primary law enforcement for the United States Postal Service is the:
Postal Inspection Service
108
Preferred services that usually offer the customer the best value is:
Priority Mail Express and Priority Mail
109
A customer wants to mail fewer than 5,000 flat-sized mailpieces to everyone in a specific area. The Sales and Services Associate (SSA) may offer the service:
Every Door Direct Mail - Retail
110
First Class Mail consists of greeting cards, statements, bills, and:
business documents.
111
Any mailable item weighing _______ or less can be sent First Class Mail.
13 oz.
112
A Priority Mail Express customer is entitled to a refund if the item was:
delivered to the recipient late.
113
Regardless of wright up to 70 pounds, the price that applies to USPS Retail Ground parcels measuring over 108 inches but not more than 130 inches in combined length and girth is:
oversized pricing.
114
The maximum length and girth for Priority Mail is:
108 inches.
115
A change of address is valid for:
18 months.
116
When a customer request Premium Forwarding Service (PFS), the mailpieces are mailed to the customer using Priority Mail service:
weekly.
117
First Class Mail can be ______ for free up to 12 months.
forwarded
118
Migratory Bird Stamps are essential for:
hunting.
119
Designated Post Offices have a service called ______ available for transients.
General Delivery
120
Which premium service for individuals or companies offer more pickup times?
Firm holdout
121
What premium service is used for individual or companies that have more mail each day than the largest box holds?
Caller service
122
An optional, free daily preview of mailpieces to be delivered is called:
Informed Delivery.
123
What form would a customer fill out to have their mail permanently forwarded to a new address?
Change of Address Form
124
Premium Forwarding Service (PFS) offers residential customers the option of having their mail reshipped to them temporarily for:
12 months
125
The minimum length of a letter is how many inches long?
5 inches
126
The maximum size for a flat-sized mailpiece is:
12 inches x 15 inches
127
A machinable parcel cannot weight more than:
25 pounds.
128
A parcel that is more than 70 pounds is:
nonmailable.
129
Nonmachinable surcharges will be applied to First Class letters when the item is:
is polybagged or polywrapped.
130
The minimum size of a postcard is the same size as a:
letter.
131
In order for a postcard to be mailed it must be:
rectangular.
132
The maximum size of a flat is 15 inches long, ______ inches high, and .75 inches thick.
12
133
Proper design and construction of a mailpiece which conforms to minimum and maximum mailing standards ensures:
mailability.
134
Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing will help to protect:
revenue generation.
135
A letter that is square instead of rectangular is considered:
nonmachinable.
136
Nonmachinable letters are processed:
manually.
137
Other Regulated Materials Domestic (ORM-D) packages can be shipped by:
USPS Retail Ground.
138
Firearms, intoxicating liquors, and cigarettes are categorize as:
Restrictive Matter.
139
Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines or more than ________ per day per incident.
$20,000.00
140
The customer can request a cashback option when using a debit card up to:
$50.00
141
All postal products and services can be purchased by credit card EXCEPT:
money orders.
142
The best time to complete PS Form 8105-B, Suspicious Transaction Report, is:
after the customer leaves the window.
143
Advance deposits must be remitted before:
excessive cash builds up in the SSAs till.
144
The Sales and Services Associate (SSA) must complete PS Form 8105-A, Funds Transaction Report when the customer purchases money orders equaling more than:
$3,000.00 in one day.
145
When filling out a PS Form 8105-B, Suspicious Transaction Report, the Sales and Services Associate (SSA) should:
collect information from a safe distance inside the building.
146
When would a PS-Form 8105-B, Suspicious Transaction Report, be filed?
A customer purchased $1,000.00 worth of money orders every day for a week.
147
Money orders CANNOT be paid for with a check or:
credit card.
148
The Postal Service has two types of accountability:
individual and segmented inventory.
149
A unit where each Sales and Services Associate (SSA) is assigned stamp stock and is accountable for any losses called:
Individual Accountability.
150
The three major sections on PS Form 1412, Daily Financial Report are:
Receipts, Stamp Accountability, and Disbursement
151
The importance of PS Form 1412, Daily Financial Report, is to run:
receipt controls.
152
The value of the stamp stock credit and money orders consigned to the Sales and Services Associate (SSA) is:
stamp credit.
153
These are available for customers, located in Post Office lobbies, and are designed to process many transactions normally handled by SSAs.
Self-Service Kiosk (SSK)
154
This person triages customers standing in line by utilizing the MPOS, directing them to SSKs or the full service line.
Lobby Assistant
155
The unit's daily bank deposit CANNOT be less than:
$100.00
156
Self-Service Kiosks (SSK) are available:
24 hours a day, 7 days a week
157
Which retail channel allows USPS customer in city delivery areas to purchase Postal products by ordering them through the mail?
Stamps by mail.
158
The manual with postage prices and classes of mail transmitted among the U.S., U.S. territories, APOs, FPOs, DPOs, and the United Nations is the:
Domestic Mail Manual (DMM).
159
The official source of updates to Postal policies and procedures is:
The Postal Bulletin.
160
In order to keep the mail safe and to determine the mailability of certain items, a Sales and Services Associate (SSA) would utilize the:
Publication 52, Hazardous, Restricted, and Perishable Mail.
161
The list of missing, stolen or lost Postal money orders is found in the:
Postal Bulletin.
162
What is specifically designed to assist a Sales and Services Associate (SSA) in performing their job?
Directives
163
A bi-weekly publication designed to streamline communications between Headquarters and the retail unit is the:
Retail Digest.
164
The Domestic Mail Manual (DMM) is mail transmitted among:
The United States of America.
165
The resource where mail processing categories can be found is the:
Domestic Mail Manual (DMM) 101.
166
The International Mail Manual outlines policies, regulations, and ______ standards for International services.
mailing
167
If a customer needs more information on business mail, the Sales and Services Associate (SSA) should direct him/her to:
Postal Explorer
168
PS form 3800:
certified mail receipt
169
Caller Service
Individual//Business
- more pickup times than firm holdout
- more mail than largest PO Box
- Cannot be canceled
- Paid Service
170
Balloon Rate
- PM zones 1-4
- Over 84' L+G
- Under 20 lbs pays 20 lbs rate
- All Parcel Post
171
Dimensional Rate
- PM zones 5-8
- Over 1 cubic foot L x H x W
- pays higher rate (scale on dimension)
172
Oversized Surcharge
- Parcel Post Only
| - 108"-130" inches
173
3 P's
- Personal
- Postal
- Professional
174
4 Basic Principles
- Telephone courtesy
- it begins w/ a smile
- delivery done right
- we value your business
175
PS 1412
Daily financial report
176
PS 3533
application of refund, of fees, products, and withdrawal of customer account.
is used to document all refund activities
refunds totaling up to $1000
$25 or less -> cash
$25 or more ($999) -> no fee money order
$1000+ forwarded to accounting service center (ASC)
177
Extra Services
Proof of Mailing:
- certificate of mailing
| - certified mail
178
Extra Services
Protection Transit:
- Insured mail
- special handling
- registered mail
179
Extra Services
Confirmation of Delivery:
- Collection Delivery (COD)
- USPS tracking
- Sign Confirmation
- Restricted Delivery
- Return receipt
- Return receipt for Merch.
180
Extra Services
Service after Mailing:
-merchandise return service
181
Priority Express Services:
- Hold for pickup (HFPU)
- 1 Day
- 2 Day
- Military Service (APO, FPO, DPO)
182
Mailing Services:
- first class mail
- periodicals
- USPU Marketing Mail
- library mail
- extra services
183
Premier Products:
- Priority Mail Express (PME)
- Priority Mail (PM)
- Insured Mail
- PO Boxes
184
Shipping Services:
- priority mail express
- priority mail
- first-class package
- USPS Retail Ground
- Parcel Return Service
- International Mail
185
Firm Holdout:
- PS form 380
- customers who receive 50 pieces of mail regularly on the 1st delivery truck
- may pick up mail w/ post master permission
- NO FEE
- may cancel after 10 days for negligence.
186
Additional Services:
- passport applications
- migratory bird stamps
- selective service reg.
- burial flags
- change of address
- temporary forwarding
- mail holding
- firm holdout
- caller service
- general deliver
- informed delivery
- package intercept
187
General Delivery
Available at designated offices for transients and individuals awaiting PO Boxes
188
Informed Delivery
a notification service that gives eligible residential consumers the ability to digitally preview mail pieces & merge packages arriving soon.
189
Office of Inspector General (OIG)
- internal
- performs audits
- integrity & accountability (i.e. fraud)
190
U.S. Postal Inspection Service
- external
- empowered by congress to investigate
- postal offenses & related civil matters (i.e. drugs & etc.)
191
Measurements
Non Machinable Parcel:
H: 17+ in
W: 17+ in
L: 27+ in
Weight 25-115 lbs
192
Measurements
Post Cards:
H: 3 1/2- 4 1/4 in
L: 5-6 in
Thickness: .007-.16
193
Measurements
Letter:
H: 3 1/2- 6 1/8 in
L: 5-11 1/2 in
Thickness: .007-.25
must be rectangular
*5.5 international
194
Measurements
Flats:
H: 6 1/8- 12 in
L: 11 1/2- 15 in
Thickness: .25-.75
195
Measurements
Parcels:
- machinable
- irregular
- non machinable
196
Measurements
Machinable Parcel:
H: 3-17 in
L: 6-27 in
Thickness: 1/4-17
Weight: 6 oz-25 lbs
197
Measurements
Irregular Parcels:
- below minimums of a machinable parcel
- rolls less than 26 in
L: 6 in
H: 3 in
W: 6 oz
