Export Process

Question 1

Booking

Answer 1

a reservation of equipment utilization

Question 2

Ways a booking made.

Answer 2

Phone
Email
EDI

Question 3

What is GVA looking for when accepting a new business

Answer 3

Volume
Revenue
Market share

Question 4

What does VIP service provide?

Answer 4

One point of contact (Reliable, quality, follow up on each step of the process, Monthly reporting, client KPIs)

Question 5

E-commerce tool

Answer 5

Website (MyMSC.com) and App

Question 6

Customer service efficiency

Answer 6

Accurate
reliable
on time

Question 7

Worst Export Error

Answer 7

Loading incorrect ship, under rating, misrouting

Question 8

What does Export do after vessel sails?

Answer 8

Tracking
T/S Inspection
Port Call Omission
Freen Days at POD
Changes- COD EMC

Question 9

Exempt commodities

Answer 9

Waste paper
Scrap metal

Question 10

What does less manifest correctors mean?

Answer 10

better customer service