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1

NFPA 1021

Standard for FO qualifications

2

What is the NFPA Standard or FO Qualifications

1021

3

FO1

assigned to supervise small admin or tech group, or a single fire company or apparatus

4

FO2

Senior Non-chief officer in a large FD. Could be in charge of a larger group doing a specialized service or significant admin section within FD

5

FO3

BC or District Chief in a large department and/or deputy or asst. chief

6

FO4

Fire Chief or hold senior positions in charge of a major component of FD

7

Unity of Command

Management concept that each FF answers to only 1 supervisor, and each supervisor answers to 1 boss

8

What are the basic principles of organization

1. Unity of Command
2. Span of Control
3. Division of Labor
4. Discipline

9

Span of Control

Max # of people that can be effectively controlled by 1 person

10

Organizing of an incident by breaking down to small jobs

Division of labor

11

Discipline

Guidelines established for FF

12

What are the functions of management

1. Planning
2. Organizing
3. Leading
4. Controlling

13

Planning

developing a plan/scheme/method that is worked our beforehand to accomplish an objective

14

Organizing

Putting resources together into an orderly, functional, structured whole

15

Leading

Guiding/directing in a course of action. Influences others to accomplish tasks. The human side of management.

16

Controlling

Restraining, regulating, governing, counteracting and overpowering.

17

What are the 3 roles of a company officer

1. Supervisor
2. Commander
3. Trainer

18

Supervisor

official rep of the fire chief. The FO is expected to carry out all orders and directives issued by the FC

19

Commander

FO must exercise direct supervision of company members.
Bring order out of chaos
Must be clear, calm, and Concise

20

Trainer

Making FF under them confident and competent in their skills.
responsible for performance levels of their crew and establish a set of expectation for the company to perform up to.

21

What are the parts of the Communication Cycle

1. Message
2. Sender
3. Medium
4. Receiver
5. Feedback

22

Who created the Scientific Method

Fredrick Taylor

23

What was the basis for the Scientific Method?

It is based on breaking down of work tasks into their constituent elements.
It called for optimizing the way tasks were performed and simplified the job so workers could be trained to perform them

24

4 Principles of the Scientific Management:

1. Replace "Rule of Thumb" with methods based on SM.
2. Scientifically select, train and develop each worker and not have them train themselves.
3. Cooperate with the workers to ensure the methods developed are being followed.
4. Equally divide work between managers and workers. This allows the managers to apply the SM principles to planning.

25

Humanistic Management

Pays attention to workers and their needs and wants.

26

Who created the Humanistic Management?

George Mayo

27

The Humanistic Management helped establish the what?

Hawthrone Effect

28

Hawthorne Effect

People improved performance and behavior not because of any specific conditions being tested, but because extra attention they received.

29

McGregor X & Y Theory was created by who?

Douglas McGregor

30

Theory X

Manager believes that people do not like to work, so they have to be watched closely and controlled.

31

Theory Y

Manager believes people do like to work and they need to be encouraged.

32

Maslow Hierarchy of Needs was created by whom/

Abraham Maslow

33

What are the levels of Maslow Hierarchy of Needs:

1. Physiological Needs
2. Safety, and Security
3. Social Needs
4. Esteem and Status
5. Self - Actualization

34

Physiological Needs

- Most basic human rights (Food, Water, Shelter)
- Bottom level of ladder

35

Safety, Security, Order

- Crew must feel that FO has their safety in mind
- Security is maintaining employment or status within organization
- any changes in org. can cause insecurities and widespread concern.

36

Social Needs and Affection

Need to fell that they belong to a group and feel accepted by them

37

Esteem and Status

Promotions
Badges
Awards

38

Self- Actualization

people tend to focus on problems outside of themselves and have a clear sense of what is true.

39

Blake and Moutons Managerial Grid

- Grid theory assumes that every decision made and every action taken is driven by people's values, attitudes and beliefs.

40

5 behavioral models based on Grid Theory

1. Indifferent: Evade and Elude
2. Controlling: Direct and Dominate
3. Accommodating: Yield and Comply
4. Status Quo: Balance and Compromise
5. Sound: Contribute and Commit

41

Indifferent: Evade and Elude

- Lowest level of concern
- neutral stance
- least visible person
- a follower who maintains distance from active involvement whenever possible.

42

Controlling: Direct and Dominate

- Has high concern for results but low concern for others
- results bring determination, focus and drive for success
- low concern for others prevents the controlling person from being aware of others involvement in activity.
- Expects everyone to "keep up"

43

Accommodating: Yield and Comply

- low concern for results
- high concern for other people
- has high awareness for peoples feelings, goals, and ambitions
- always considers how actions will affect others
- approachable, fun, friendly, good listener

44

Status Quo: Balance and Compromise

Believes in an inherent contradiction between concern for results and for people, but does not value one concern over another.
- has high level of concern for either people or results, as too extreme and tries to moderate both
- plays it safe and work towards acceptable solutions
- maintains popular status on crew

45

Sound: Contribute and Commit

- Sees no contradiction in demonstrating high concern for both people and results
- no need to restrain, control or diminish people
- most effective work relationship, and is based on "whats right".
- is preferred for a candidate who seeks to become successful.

46

French + Raven Power Types:

1. Legitimate Power
2. Reward Power
3. Expert Power
4. Referent Power
5. Coercive Power

47

Legitimate Power

target person believes that the agent has the right to make the result and the target person has the obligation to comply.

48

Reward Power

Employee complies with, in order to obtain rewards from manager.

49

Expert Power

Employee complies with officer because of a belief that the officer has special knowledge.

50

Referent Power

Crew member complies with because admiration of or identification with the officer and seeks approval.

51

Coercive Power

Target person complies to avoid punishment, believed to be controlled by agent.

52

Gary Yukl 4 types of power:

1. Personal Power
2. Positional Power
3. Information Power
4. Ecological Power

53

Personal Power

- Expert an Referent Power
- reflects effectiveness of the individual.

54

Positional Power

- Legitimate, Reward, Coercive Power
- the role of the individual has within the organization

55

Information Power

- control of information.
- The crew thinks the officer has info or is able to get it.

56

Ecological Power

Control over physical work environment, tech, or organization of work

57

4 Step Method

1. Preparation
2. Presentation
3. Application
4. Evaluation

58

Preparation

The FO conducts training to maintain proficiency of core competencies.

59

Presentation

- Lecture or skills
- introduce to students to the subject matter and importance of topic

60

Application

FF should demonstrate the task/skill under officers supervision

61

Evaluation

At end of lesson/program, must evaluate student progress.

62

NFPA 1403

Provides detailed instructions on how to conduct a safe live fire training evolution under 5 different scenarios.

63

Mentoring

This is a 1 on 1 process in which the more experienced person provides a deliberate learning environment through instructing, coaching, providing experiences, modeling and advising.

64

Complaint

an expression of grief, regret, pain, censure, or resentment a lamentation; an accusation; or fault finding

65

Conflict

state of opposition between two parties.

66

Mistake

an error or fault resulting from bad judgement, deficient knowledge, or carelessness. It can also be a misconception or misunderstanding.

67

General Decision Making Procedures (5)

1. Define the problem
2. Generate alternative solutions
3. Select a solution.
4. Implement the solution
5. Evaluate the results

68

Steps to the Conflict Resolution Model

1. Personnel Conflicts and Grievances
2. Conflict Resolution Model
3. Investigate
4. Take Action
5. Follow up
6. Emotions and Sensitivity

69

What are the parts of the Conflict Resolution Model

1. Listen and Take Detailed notes
2. Active Listening
3. Paraphrase and Receive Feedback
4. Do not Explain or Excuse

70

Standpipe system Class 1

provides 2 1/2 inch hose outlets

71

Standpipe system Class 2

Provides a 1 1/2 hose coupling with a pre connected hose and nozzle in a hose cabinet

72

Standpipe system Class 3

provides both 1 1/2 and 2 1/2 connections

73

What are the Occupancy and Use Groups with Building construction:

1. Assembly
2. Business
3. Educational
4. Industrial
5. Health Care
6. Detention and Correctional
7. Mercantile
8. Residential
9. Storage
10. Mixed
11. Unusual

74

NFPA 1620

Provides a 6 step method of developing a preincident plan

75

What are the steps to the NFPA 1620 Preincident Plan?

1. Identify physical elements and site considerations
2. Identify occupant considerations
3. Identify fire protection systems and water supply
4. Identify special hazards
5. Identify emergency operation considerations
6. Identify special or unusual characteristics of common occupancies.

76

Type 1 Building Construction

Fire Resistive
- Non combustible with fire protection foam
- most durable

77

Type 2 Building Construction

Noncombustible
- Structural elements maybe made from either noncombustible or limited combustible elements
- Structural elements have limited or no fire resistance

78

Type 3 Building Construction

Limited combustible (ordinary)
- Exterior load bearing walls of the building are noncombustible masonry

79

Type 4 Building Construction

Heavy Timber
- Exterior walls are noncombustible (Masonry), and the interior structural elements are unprotected wood beams and columns with large cross-sectional dimensions.

80

Type 5 Building Construction

Wood Frame
- The entire structure may be constructed of wood or any other approved material
- most common structures

81

FIRESCOPE

FIrefighting
REsources
Southern
California
Organized for
Potential
Emergencies
- designed to resolve

82

EMS calls are the most frequent type of FD response. What is the second most common type of response

Activated fire protection system alarms.

83

In addition to NFPA 1021, FO1 are also required to meet requirements of NFPA 1001 and NFPA?

1041

84

The first organized FD was believed to have been formed in:

The Roman Empire

85

The Majority of FD in the US would be classified as ____ FD.

Volunteer

86

The management concept that each FF answers only one supervisor and each supervisor answers to only 1 boss is known as:

Unity of Command

87

The organizational structure of a FD consists of a:

Chain of Command

88

Which rank would typically be responsible for managing the activities of several companies within a defined geographical area

Battalion Chief

89

Which type of written department document provides definite guidelines and outlines specifically what is expected in stated conditions?

Policy

90

According to NFPA , approx what percentage of FF in the US are volunteer

69%

91

At the FO1 level, emphasis is placed on accomplishing the departments goals and objectives by working through _______ to achieve the desired results.

Subordinates

92

Historically, how did the fire service originate in the US?

As communities of civilian volunteers

93

Beyond the physical attributes and matching each individuals strengths with the organizations needs so that the organization, the individual, and the officer can be successful is a must for the FO to maintain ________

Cultural diversity

94

What are the two most common ways FF die while operating in a burning structure

Flashover and Structural Collapse.

95

What is the general term for the guidelines that a department establishes for FF?

Discipline

96

What is the lowest level of FO that is qualified for a chief officer positioin

FO 3

97

What was the first building codes originally developed to prevent?

Building collapse

98

Which industry played a major role in the development of the first model building codes?

Insurance Industry

99

What of the 4 functions of management deals with developing a scheme, program, or method tha tis worked out beforehand to accomplish an objective?

Planning

100

What of the 4 functions of management des the FO use to take the available people, equipment, structure and time and develop them into an orderly, functional and structural unit?

Organizing

101

What of the 4 functions of management is used when a fire officer considers the impact on the budget before making purchases?

Controlling

102

What of the 4 functions of management means guiding or directin in a course of action?

Leading

103

Which term does the International Association of Fire Chiefs use for a FO 1

Supervising FO

104

Which type of organization do private industries or nongovernmental organizations use to provide fire protection for factories, processing plants, and large private facilities?

Brigades

105

Which type of organizational document establishes or prescribes specific operational or admin methods to be followed routinely for the performance of designated operations or actions?

Standard Operating Procedures

106

Which type of organizational document is developed by various government or government authorized organizations to implement a law that has been passed by a government body?

Regulation

107

What type of organizational document is developed to provide definite guidelines for present and future actions

Policy

108

With _______, The specific assignment of a task to an individual makes that person responsible for completing the task and prevent duplication of job assignments.

Division of labor

109

Is a successful approach for an interpersonal interaction exercise is for the candidate to demonstrate the qualities of a...

Extreme supervisor

110

If a technical skills demonstration is often included in the promotional process for fire officers that will supervise a...

Specialized team

111

A written exam for managing fire officer or captain will usually contain fewer technical questions and more ______ questions

Administrative

112

If in preparing for a promotional examination the candidate must master both the _____ & ______ of the exam.

Content and process

113

The characteristic of a written test that ensures that a test measures what it is intended to measure on a consistent basis is known as?

Reliability

114

The civil service system within the federal government was established by the?

Pendleton Act

115

The most common type of assessment center exercise is the....

In basket exercise

116

Is the 2 documents used by a personnel or human resource department in defining the knowledge skills and abilities for a position are the job description and the.....

Technical class specification

117

The _______ It is widely used in promotional processes because it can be designed to focus on very specific subjects and factual information.

Multiple choice written examination

118

A fire officer can improve his or her effectiveness by handling an unpopular order by:

Determining the history or story behind the order

119

At the company level facilitating the accomplishment of the fire department mission requires the company officer to have a balance of______&______ skills.

Leadership & management

120

the company officer's duties can be divided into 3 distinct rolls

Supervisor, commander, and trainer

121

The fire officer should provide the beginning of shift report to the district or battalion chief within ______ after coming on duty

15 min

122

The performance of the fire company is primarily responsibility of the

Company level officer

123

The 3 activities necessary for a fire officer to ensure a good working relationship with his or her supervisor are keeping the supervisor informed, making appropriate decisions at his or her level of responsibility, and:

Consulting the supervisor before making major disciplinary actions or policy changes

124

There are typically ________ Times within a firefighter's career when a major change occurs in how the individual relates to the formal organization.

4

125

When the make up of a fire department's workforce reflects that of the community it serves it is effectively displaying:

Diversity

126

A FO needs to keep the chief officer informed about 3 areas: Progress towards goals, controversial issues, and:

Attitudes and Morale

127

A type of written document that describes a desired goal and the general path to reach it is known as a:

Standard Operating Guideline

128

An IRR is communicated _______ the size up.

after

129

Posting FD related info on social media sites can be controlled by the department when it is posted by:

Both on-duty and off-duty personnel

130

The most common types of reporting is:

Verbal communication

131

The NFIRS reports are managed by:

United States Fire Administration

132

What is an example of sociological environmental noise that can interfere with a message being understoond:

Prejudice or bias

133

A type of hazard and situational assessment is known as:

Risk - Benefit analysis

134

According to NFPA statistics, _______ account for the largest percentage of traumatic FF deaths.

Collisions

135

Maintaining a continual connection between the functions being performed by a fire company and the overall situation is one of the most important reasons for establishing an:

Incident Command Structure

136

Some FD require personal accountability report every _____ during fire attack operations as a standard practice.

20 minutes

137

Leading cause of death for FF, according to the NFPA is:

Heart attacks

138

The most common type of FF injury, according to NFPA, are:

strains, sprains, and muscular pain

139

the NFPA standard that identifies the components of an infection control program is:

NFPA 1581

140

3 phases of accident investigation are identification and collection of evidence, interviews with witnesses, and:

Written documentation

141

_______ is the successful transfer and understanding of a thought from one person to another.

communication

142

What are the 3 types of evidence?

Demonstrative Evidence
Documentary Evidence
Testimonial Evidence

143

Demonstrative Evidence

Tangible items that can be identified by witnesses, such as incendiary devices and fire scene debris

144

Documentary Evidence

Evidence that is written, such as reports, records, photographs, drawings and witness statements

145

Testimonial Evidence

Witnesses speaking under oath

146

OSHA regulation 29 CFR 1910.1030

Occupational Exposure to Bloodborne Pathogens

147

OSHA regulation 29 CFR 1910.20

Hazardous Waste Operations and Emergency Response (HAZWOPER) Training

148

OSHA regulation 29 CFR 1910.134

Respiratory Protection Training

149

Homeland Security Presidential Directive 5 (HSPD-5),

Managing Domestic Incidents

150

FF Psychomotor Skills Categories

Initial
Plateau
Latency
Mastery

151

Levels of Needs:

Systemic Needs
Individual Needs