Foundation Ch. 8 - 10 Flashcards by Kylie Merwin

When preparing your professional resume, avoid _____.
A) Making it longer than one page
B) Including you name, address, and phone number
C) Including your email address
D) Listing your skills and accomplishments

A) Making it longer than one page

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The first reality of a service position is that your career revolves around _____.
A) You
B) The general public
C) Your clients
D) Your boss

C) Your clients

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Which of the following is good advice regarding your practical exam?
A) Take the exact same approach as you did for your written exam
B) Never bring the same model with you to the exam with which you practiced
C) Make a list of equipment you are expected to bring to the examination
D) Watch carefully to see what other test candidates are doing, because they might provide useful hints

C) Make a list of equipment you are expected to bring to the examination

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If you wanted to “give yourself a raise” the best way to do so would be to ______.
A) Spend less money
B) Work fewer hours
C) Decrease service prices
D) Retail less

A) Spend less money

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Being a person who always sees the glass half full is one important way to be ______.
A) Positive
B) Professional
C) Respectful
D) Reliable

A) Positive

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Bernice is a beauty professional at a high end establishment. Whenever she is treating a client with particularly sore or injured muscles, she always uses the same warming balm. After the service, she always shows the client a jar for the balm that is available for sale and take home use. By doing so, Bernice is _____.
A) Retailing
B) Ticket upgrading
C) Rebooking
D) Marketing

A) Retailing

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Which part of your business plan should outline all of the research obtained regarding the clients your business will target?
A) Vision statement
B) Mission statement
C) Organization plan
D) Marketing plan

D) Marketing plan

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Which of the following types of business ownership most likely to raise capital by offering share of stock to stockholders?
A) A corporation
B) A sole proprietorship
C) A partnership
D) A single franchise

A) A corporation

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Your personnel is your _____.
A) Clientele
B) Competition
C) Customer base
D) Staff

D) Staff

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What does adding service and retail sales to your service tickets mean for your business?
A) Additional revenue
B) Additional clientele
C) Additional advertising
D) Additional risk

A) Additional revenue

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Which of the following is not an example of soft skills?
A) A positive attitude
B) Punctuality
C) Interpersonal skills
D) Study habits

D) Study habits

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If you want to subtly increase the breadth and scope of your professional contacts, you should start with _____.
A) Deductive reasoning
B) Targeting
C) Networking
D) Studying

C) Networking

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Altering submitting a resume to and requesting an interview with the owner or manager of a salon, spa, or barbershop, you should make a follow up within a _____.
A) Day
B) Week
C) Month
D) Year

B) Week

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Chair or booth rental might be perfect for individuals who _____.
A) Need full time employment
B) Rely on only one job for income
C) Wish to take a stepping stone approach to business ownership
D) Do not have the time to build their own clientele independently

C) Wish to take a stepping stone approach to business ownership

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If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, then you most likely protected the practice of _____.
A) Ticket upgrading
B) Retailing
C) Public speaking
D) Rebooking

A) Ticket upgrading

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In the beauty and wellness industry, the final step in selling is to sell _____.
A) Yourself
B) Your shop
C) A product
D) A service

A) Yourself

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As you become more and more experienced, you should see a reduction in the ______.
A) Number of clients you see
B) Amount of money you earn
C) Number of services you preform in a given day
D) Amount of time it takes you to perform services

D) Amount of time it takes you to perform services

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Why will you need to purchase insurance when you open your own business?
A) It protects you against malpractice suits
B) It protects your clientele against falls and accidents
C) It protects your staff against compensation loss for sick days
D) It protects the general public against auto mishaps in front of your store

A) It protects you against malpractice suits

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A realistic benchmark for the net profit of a salon, spa, or barbershop is ______.
A) 75%
B) 50%
C) 15%
D) 5%

C) 15%

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The key duty of receptionist is _____.
A) Answering the phone
B) Greeting clientele at the door
C) Booking appointments
D) Assisting stylists with their work

C) Booking appointments

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Why should beauty professionals familiarize themselves with multitude of compensation structures before starting their career?
A) All employ let’s within the beauty and wellness industry allow their employees to chose their compensation method
B) There are a variety of ways employers within the beauty and wellness industry might compensate their employees
C) Beauty professionals will ultimately become entrepreneurs and therefore need to compensate themselves
D) The beauty and wellness industry does not compensate its professionals using any traditional methods

B) There are a variety of ways employers within the beauty and wellness industry might compensate their employees

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Why would it be beneficial for someone to rent a booth at a salon, spa, or barbershop?
A) To gain full time employee status
B) To receive full health benefits
C) To receive a regular, steady salary
D) To set up one’s own business

D) To set up one’s own business

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When is the best time to think about getting your clients back into your salon, spa, or barbershop for their second appointment?
A) Before they come in for their first appointment
B) While they are at the shop for their first appointment
C) Immediately after they leave from their first appointment
D) Within a week after their first appointment

B) While they are at the shop for their first appointment

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Marketing is the means for _____.
A) Selling and promoting your business
B) Keeping your clientele satisfied
C) Designing your salon, spa, or barbershop space
D) Advertisement

A) Selling and promoting your business

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Which of the following should you not do if and when your interviewer invites you to ask them questions? A) Ask: “ What are you looking for in a beauty pro?” B) Ask: “How long do employees typically work here?” C) Ask: “When will the position be filled?” D) Say: “I don’t have any questions for you at this time.”

D) Say: “I don’t have any questions for you at this time.”

Which of the following best represents retailing? A) Recommending that a client purchase for home use the lotion you are using on them during the service B) Recommending that client sees different specialist in your establishment for a specialized service C) Recommending that a client see a different specialist in another establishment for a specialized service D) Recommending that a client make an appointment now to come back in 6 weeks for another one

A) Recommending that a client purchase for home use the lotion you are using on them during the service

Which of the following is most likely to be a benefit of public speaking in front of local groups, such as the PTA or other organizations? A) You will show your reliability as a beauty industry professional B) You will put yourself in front of people who are potential clients C) You will showcase your ability to use social media D) You will demonstrate that you are a “glass half full” type of professional

B) You will put yourself in front of people who are potential clients

Which of the following is not considered to be a “whole you” or holistic hint to keep in mind when preparing for a written exam? A) Avoid reviewing your notes too early in the semester B) Get plenty of rest the night before the exam C) Avoid cramming the night before an exam D) Dress comfortably and professionally

A) Avoid reviewing your notes too early in the semester

The average time a potential employer will spend scanning a resume before deciding whether to grant an interview is ____. A) 20 seconds B) 2 minutes C) 4 minutes D) 20 minutes

A) 20 seconds

Which of the following should you do the day after your interview? A) Follow up with a thank you note or email B) Call to see if they’ve made a decision C) Request a second interview D) Send a test asking when you can start

A) Follow up with a thank you note or email

Which of the following is good behavioral advice for an interview? A) Try not to smile, if possible B) Criticize former employers when given the chance C) Do not sit until you are asked to do so D) Bring a hot up of coffee

C) Do not sit until you are asked to do so

In order to meet your clients needs, you must do all except which of the following? A) Put yourself first B) Be true to your words C) Be punctual D) Be a lifelong learner

A) Put yourself first

Which of the following is least likely to be true if you are an employee of a salon, spa or barbershop? A) You will work on a salary basis B) You will work on a commission basis C) You will work on a salary plus commission basis D) You will work as an independent contractor

D) You will work as an independent contractor

Your first Jon in this industry will also likely be your _____ job. A) Most difficult B) Most lucrative C) Best D) Only

A) Most difficult

To overcome a client’s objection, ______. A) Reword the objection in a way that addresses the client’s needs B) Do not acknowledge what the client said C) Avoid stating things in terms of the client’s benefit D) State things in such a way as to avoid having the clients change their minds

A) Reword the objection in a way that addresses the client’s needs

How long is it most likely to take to determine and complete all of the aspects of starting your business? A) 10 years B) 1 year C) 6 months D) 1 month

B) 1 year

Which of the following is the best vehicle for others to promote you and your business via viral marketing? A) Face to face, word of mouth B) Social media C) Television D) Email

B) Social media

When creating your resume, you should focus on _____. A) Making it as long as possible B) Including your first work experiences from long ago C) Including information that is relevant to the desired position D) Making it complex to show sophistication

C) Including information that is relevant to the desired position

Your appearance and style are crucial to making a good first impression. Which of the following should you avoid doing at the interview? A) Wear strong but stylish cologne or perfume B) Wear fashionable clothing C) Wear fashionable and functional accessories D) Have well groomed nails

A) Wear strong but stylish cologne or perfume

Which of the following is most likely to increase a beauty professionals chance of quickly building a solid and loyal clientele? A) Live and work in a rural area or small town B) Select a specific location where the competition for clients is saturated C) Concentrate on a common, popular niche within the beauty business D) Employee advanced marketing and publicity strategies

D) Employee advanced marketing and publicity strategies

Which of the following should you do the morning of the exam? A) Skip breakfast B) Review the material heavily C) Try to get amped up physically D) Arrive to the test site early

D) Arrive to the test site early

Which of the following best encapsulates efforts that are paid for and that are directly intended to increase business? A) Word of mouth B) Social media usage C) Advertising D) Viral marketing

C) Advertising

When you chose to enter your field, your primary goal was to find a job after being licensed. Now you need o narrow that goal into reality by answering all but which of the following important questions? A) What do you really want out of career in the beauty industry B) What fees must be paid and what courses must be taken to get you started C) What particular areas within the industry are the most interested to you D) Which clientele do you want to work with

B) What fees must be paid and what courses must be taken to get you started

Which of the following represent a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry? A) In both cases, you are given several chances to do a certain procedure right B) In both cases, you are able to determine you own schedule and change it whenever you want C) In both cases, you should put your own needs above everyone else’s D) In both cases, you can showcase your skills by working hard and doing your best

D) In both cases, you can showcase your skills by working hard and doing your best

Which of the following is a legal question an interviewer can ask a job candidate? A) Are you physically able to perform this job B) Are you a US citizen C) How old are you D) What is your native language

A) Are you physically able to perform this job

What should be your primary concern when planning and constructing the best physical layout for the type of business you envision? A) Your competitor’s layout B) Stylistic aesthetic C) Maximum efficiency D) Maximum profitability

C) Maximum efficiency

Which of the following is not one of the top three ways that client find a service provider, according to the Professional Beauty Association (PBA)? A) Recommendations or referrals B) A convenient location C) Dissatisfaction with another service provider D) Advertisements

C) Dissatisfaction with another service provider

Which of the following is true of jobs for entry level beauty professionals? A) There are more people who want them than there are jobs available B) There are more jobs available than there are people to fill them C) Changes in the economy can drastically change the number of jobs available D) People must rely on others to get these jobs

B) There are more jobs available than there are people to fill them

Which of the following should you avoid doing when you decide to make your initial contact with a salon, spa or barbershop? A) Ask if you can make an appointment to go in and observe in person B) Explain that you are preparing to graduate from beauty school C) Use your best telephone manner when on the phone with owners D) Send text messages to the owners before making a phone call or in shop visit

D) Send text messages to the owners before making a phone call or in shop visit

Which part of your business plan should include a description of how the business will run administratively? A) Vision statement B) Mission statement C) Organizational plan D) Marketing plan

C) Organizational plan

Adam is certain of the type of establishment he wants to work for after finishing his coursework and passing the state board licensing exam. He wants to be in a place that has between 5 and 8 stations, where the owners are also professionals, ad whose image, decor, services, and prices reflect their experiences and taste. In which of the following types of establishments will Adam be happiest? A) A small independent establishment B) A large national chain C) A franchise D) A booth rental establishment

A) A small independent establishment

Ingrid is worried. Although she has spent a full 8 hours of every day this week on the job, she has worked only 4 clients. This means that her paycheck will not cover her weekly bills. Which of the following is most likely true? A) She is a salaried employee B) She is paid on an hourly basis C) She is paid purely on commission D) She is not allowed to receive any tips

C) She is paid purely on commission

You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you except the job offer? A) Felix, who wants to pay you based purely on a percentage of all the client fees you collect B) Joanna, who is willing to rent you your own station at her prestigious establishment C) Mickey, who will make you part of his team and start you at $40,000 per year D) Rick, who offers you a spot in his establishment to build your own business

C) Mickey, who will make you part of his team and start you at $40,000 per year

Since Samantha started her business 3 years ago, there have been constant, nagging issues with her personnel. She is almost to the point where she is considering getting out of the beauty and wellness business altogether. Which of the following is Samantha having problems with? A) Her landlord B) Her clientele C) Her marketing D) Her employees

D) Her employees

Martha has just been told by 2 of her beauty school classmates that she needs to improve her soft skills before she gets out there to try to land the perfect job. When Martha asked her friends to be ore specific with their advice, which of the following were they least likely to cite as sift skills that she can improve? A) Her attitude B) Her service techniques C) Her appearance D) Her willingness to help others

B) Her service techniques

It is finally test day for Mathew. He completed his training courses, studied and practiced for many weeks, and just heard his alarm clock buzz to wake him. As he gets out of bed to dress, he wants to be sure he does everything he should in the last couple of hours before sitting down to take the state licensing exam. Which of the following is something he should not do? A) Eat a nice, healthy breakfast B) Use the 2 hours to cram as much studying in as possible C) Relax and try to slow down physically D) Plan to arrive early to the exam site

B) Use the 2 hours to cram as much studying in as possible

Orlando has been working dat and night to open his own business. Two nights ago, he completed his executive summary. Last night, he worked on his financial documents. And today and this evening, he has been working on his supporting documents. Over the past several days, which of the following has Orlando been preparing? A) His mission statement B) His vision statement C) His business plan D) His organization plan

C) His business plan

David needs advice from his friends and mentor, Raul. They went to beauty school together and worked at the same location as beauty pros or 5 years. Each has always wanted to open his own professional, full service establishment. However, while David’s business is still a mere idea and dream, with any concrete plans at a standstill, Raul’s has been open and flourishing for more than 2 years. So, when David finally calls Raul to ask his advice, why does Raul tell David that he must come up with a thorough vision statement? A) Because a vision statement would give a long term picture of what the business is to become B) Because a vision statement would provide an outline of employee and management levels C) Because a vision statement would outline all of the research obtained regarding client needs D) Because a vision statement would project financial statements and provide financial analysis

A) Because a vision statement would give a long term picture of what the business is to become

Which of the following should you not do if you want to enjoy similar success to that of top professionals in the beauty and wellness industry? A) Rely on others B) Use your time wisely C) Plan for the future D) Draw on a reservoir of self confidence to meet challenges

A) Rely on others

When targeting potential employers, which of the following should you not do? A) Begin your research immediately after graduation B) Check out websites and social networking sites C) Locate an establishment that serves the type of clients you wish to serve D) Keep the establishments culture in mindh

A) Begin your research immediately after graduation

Your first job in this industry will also likely be your _____ job. A) Most difficult B) Most lucrative C) Best D) Only

A) Most difficult

If you are an owner of a salon, spa, or barbershop, which of the following is true? A) You are guaranteed to have large profit B) You are guaranteed to have a small profit C) There is no guarantee of any profit D) You are guaranteed to have losses

C) There is no guarantee of any profit

If you are interested in booth rental, which of the following states should you not move to? A) New York B) Pennsylvania C) California D) Florida

B) Pennsylvania

Which of the following is built into most booth rental agreements? A) Paid vacation B) Healthcare benefits C) Free advertising D) Self sufficiency

D) Self sufficiency

Jared is beginning his beauty career at a local establishment. He has studies the industry and has a thorough understanding of what it is like on the job. In which of the following ways will benefit Jared? A) It will allow him to bypass the state board exam and move straight into his career B) It will guarantee him a job with high wages and good working conditions C) It will help him promote himself and build a loyal client base D) It will automatically translate to a large number of loyal clients

C) It will help him promote himself and build a loyal client base

Maura, a beauty professional at a very popular and trendy downtown establishment, has been considering taking the leap and opening her own business. If she does everything in the right order, which of the following will be her first objective toward achieving her goal of becoming a business owner? A) Choosing a business name B) CHoosing a business location C) Determining the feasibility of the business D) Determining the long range goals of the business

C) Determining the feasibility of the business

Which of the following is the most important factor that will affect how well you preform during your state’s licensing exam? A) Your physical and psychological state B) Your time management skills C) Your mastery of course content D) Your note taking skills

C) Your mastery of course content

Which of the following is good advice regarding your practical exam? A) Take the exact same approach as you did for your exam B) Never bring the same model with which you practiced C) Make a list of equipment you are expected to bring to the examination D) Watch carefully to see what other test candidates are doing, because they might provide useful hints

C) Make a list of equipment you are expected to bring to the examination

If you are interested in working at an establishment with secure pay and be benefits, and one that will allow you to transfer should you relocate to a different state, where should you focus your search? A) Independent chains B) Large national chains C) Small independent chains D) Booth rental establishments

B) Large national chains

What should be done if a client to book an appointment with a particular professional n a particular day and time, but that professional is off that day? A) Politely apologize and tell the client you cannot accommodate them B) Call the professional and demand that they come in on their day off C) Suggest other times that the professional is available D) Refer the client to another business in the neighborhood

C) Suggest other times that the professional is available

Diana cannot wait to being her career in the beauty and wellness industry. She attended all the requisite courses, studied, passed all the necessary state board exams, and attained her license. All that’s left to do is ins the perfect job. In the meantime, she is going to make sure she joins as many professional organizations as possible, attends trade shows, subscribes to trade publications, and investigates online beauty communities and social media networks. Which of the following best describes with Diana is doing? A) Networking B) Creating her resume C) Interviewing D) Applying for jobs

A) Networking

Brenda is a beauty professional who, based on a careful Evie of her monthly budget, has decided to “give herself a raise.” Which of the following will best assist her in doing so? A) Sending more money B) Retailing more C) Working fewer hours D) Decreasing service prices

B) Retailing more

Kendra is considering opening her own full service establishment. She has just begun preliminary steps in that direction. What she knows for certain a this early state is that she wants to be in charge of making her own rules and is more than responsible enough to meet all of the bustiers and obligations of running a business. Which of the following business models would most likely be best for Kendra? A) Sole partnership B) Partnership C) Franchise D) Corporation

A) Sole partnership

Which of the following will not be a required step toward landing that professional position you’ve been hoping for within the beauty and wellness industry? A) Pass your state’s licensing exam B) Connect with a close friend or relative already in the industry C) Secure the required credentials from your state’s licensing board by filling out an application D) Secure the required credentials from your state’s licensing board by paying a fee

B) Connect with a close friend or relative already in the industry

You are an instructor of beauty and wellness courses at a local vocational school. Marcus, one of your best students, tells you during class that he has heard other instructors mention the importance of being a “lifelong learner.” Marcus asks your opinion of what exactly that means. What do you tell him? A) To put others first, before himself B) To continually stay enrolled in school C) To never think to himself as being done with learning D) To recognize problems quickly and always try to solve them

C) To never think to himself as being done with learning

Foundation Ch. 8 - 10 Flashcards

(75 cards)