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functions of management Flashcards

1
Q

1st step in management

A

PLAN

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2
Q

Functions of management

A 
Plan
organize
Direct
Staff
Direct 
Control / Evaluate
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3
Q

time span
short
long

A

short- covers the operation under 1 year

long- covers up to 1- 5 year cycle

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4
Q

SWOT

A 
example of internal benchmarking 
Strengths
weaknesses
opportunities
threats
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5
Q

Step 2 in management

A

Organize and staff

you need to staff the place and organize the scheduled

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6
Q

Scalar Principle

A

if you gave the CEO”S number to your employee

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7
Q

Unity of command

A

1 person

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8
Q

Chain of command

A

top to bottom

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9
Q

Organizational chart

A

Does not show informal relationships, or degree of authority
how the employee fits into the organization

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10
Q

work simplification

A

are the employees wasting time, are they sitting instead of working then you would conducts a work simplification procedure
increase productivity decreases cost

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11
Q

productivity can be measured by

A

output/input

meals/labor hour

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12
Q

Directing

A

delegating

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13
Q

Theory X autocratic

A

control people and have them fear you and dislike work -Macgregor

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14
Q

Theory Y Particpative

A

involve them in participation, so they can achieve work

best style of work -Macgregor

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15
Q

theory z

ouchi

A

loyal team members, part of decision making process, Behaviorally speaking employee participation is going to improve productivity,

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16
Q

policies

procedures

A

general decision making guidelines “No cash accepted above $20”

sequence of activities

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17
Q

motion economy

A

work simplification

fastest/shortest route to do something

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18
Q

People involved in the process, gives them breaks and pays attention to them so in return they become productive

A

Mayo
Hawthorne
Western

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19
Q

reward for performance, motivated to perform

A

expectancy theory, beer, vroom theory

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20
Q

Scientific Taylor

A

Work fast as possible max effort

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21
Q

MBO/Drucker

A

manage employees in a democratic form where all participate together and have objectives, goals have been established with employees

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22
Q

Autocratic

A

Demands,
cares about product
9,1 in leadership grid

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23
Q

Consultative

A

asks for input,

leader consults with experts and makes the decision alone

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24
Q

Bureaucratic

A

By the book

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25
Participative
Decision making | democratic accepts decisions made by the group
26
best style of leadership
participative
27
McClelland
3 needs need to achieve need to affiliate need for power
28
1,1
impoverished management | low concern for people and product
29
5,5
middle of the road
30
9,9
team management
31
1,9
country club management, cares about people not concerned about product
32
9,1
authority autocratic | only cares about production not money
33
Likert
management of conflict | participative being the best and most effective
34
Peter principle
promote to someone to a level of incompetence
35
transactional
autocratic | relationship is a transaction
36
transformational
participatory | you want to transfer them into something better, inspire, motivate them
37
integrative problem solving
where all people in company work together to find a solution
38
delphi
experts do not meet | a method of group decision making
39
control and evaluate
ongoing and need corrective action
40
a good manager
is more conceptual then technical | sees organization as a whole
41
decision making/ problem solving steps
1st: needs assessment | last step monitor and evaluate
42
cause and effect
fish bone diagram
43
coercive/ position/legitimate expert power referent power
they are scared of you, will do minimum use title use knowledge listen to you because they like you
44
SOP VS SOPP
Standards of practice Standards of professional performance
45
halo effect
being judged on best trait | see halo and only see positive traits
46
leniency of error
rate everyone higher then they deserve
47
error of central tendency
rate everyone as average
48
Wagner act
National Labor Relations act | pro-labor
49
Taft Hartley
pro-management | labor management relations act
50
fair labor standards act
created min wage. overtime, weekly hours
51
family medical leave act
50 or more workers to have this Family or medical leave 12 work weeks (unpaid)
52
ADA
American with Disabilities Act 15 or more employees isles should be 36" doors should be 32" should already be part of organization
53
job analysis
is conducted first to create the job description analyze the job from this you can create the job description
54
job description
about the skills that are required
55
job specification
needs to pass RD exam
56
union steward
does not get paid extra
57
collective bargaining
BMA bargaining : between steward and management mediation : non binding arbitration : binding
58
Grievance non union union
if not in a union: informally settles | union: settle grievances formally
59
capital budget
``` Equipment budget expansion renovations repairs improvement ```
60
Cash budger
how much cash comes in also called cash flow | enough funds to pay
61
Operation budget
to operate a certain event
62
performance budges
bringing a professional
63
flexible budger
budget for certain events outside of control
64
indirect cost
fixed: always due no matter what | rent, taxes, insurance
65
Direct
Variable: flexible Food, china, very flexible changes
66
semi variable
fixed and variable | it is both
67
most important and controlled item
food
68
sales
revenue | income
69
liquidity
solvency, short term debt
70
net worth ration
long term debt
71
balance sheet
assets: rental properties, equipment Liabilities: amount you owe others
72
Marketing mix
product promotion price place
73
loss leader
promotion to get people to come in and buy the item on promotion with other things included
74
Social | buisness
for the good of the population | filling needs of customers
75
TQM
internal: you look at yourself to improve PDCA cycle individual
76
CQI
Improvment is continuous and always improving | organizational
77
cost benefits
concerned with cost
78
six sigma
a data driven approach using SD to determine how many errors and how to eliminate them
79
kaizen
you can always change and be better | making small changes everyday
80
sentinel
something that should never happen | example: not feed an NPO patient
81
Lean:
Less> using less human effort less space less capital less time,

NUTRITON (17 decks)

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