Gen Approaches to Decision Making

Question 1

used to control inventory

Answer 1

Inventory Models

Question 2

The number of customer’s order is the basis of the acquisition of materials

Answer 2

Economic Order Quantity

Question 3

Two Project Models; Approaches in DM for long-termed projects

Answer 3

PERT(Program Evaluation and Review technique)

CPM(Critical Path Method)

Question 4

widely used in planning and scheduling

Answer 4

Forecasting Technique

Question 5

currently used in many areas of decision making

Answer 5

Statistical Models

Question 6

optimum allocation of scarce resources; how to utilize and allocate limited resources of the company

Answer 6

Linear programming

Question 7

useful for analyzing situations in which waiting lines form.

Answer 7

Queuing Techniqueso

Question 8

Developed in WW2 to handle complex military logistics problems

Answer 8

Quantitative Approaches

Question 9

Six Quantitative Approahes

Answer 9

Linear Programming
Queuing Techniques
Inventory Models
Project Models
Forecasting Techniques
Statistical Models

Question 10

pros and cons

Answer 10

Analysis of trade-offs

Question 11

When you decide, you must anticipate its effect on the while organization

Answer 11

System Approach

Question 12

Set of interrelated parts that must work together

Answer 12

System

Question 13

Emphasizes interrelationships among subsystems, but its main theme is that the whole is greater that the sum of individual parts.

Answer 13

System Approach

Question 14

enables the managers to direct their efforts to where they will do the most good to avoid wasting time and energy on inisignificant elements.

Answer 14

Establishing priorities

Question 16

Means devoting more attention to whats important

Answer 16

Recognition of priorities

Question 17

It means that all things are not equal; some things will be very important for achieving an objective and other things will not.

Answer 17

Pareto Phenomenon

Question 18

Have the responsibilty to make ethical decisions

Answer 18

Operations Manager

Question 19

Ethical Issues in Operations Management: (8)

Answer 19

Worker Safety
Product Safety 
Quality
The environment
The community
Hiring and Firing Workers
Closing Facilities
Worker's Right

Question 20

•provides adequate training

Answer 20

Worker safety

Question 21

dealing with worker’s problems quickly and fairly

Answer 21

Worker’s Rights

Question 22

Taking into account the impact on community

Answer 22

Closing facilities

Question 23

Promising a long-term job when that is not what is intended

Answer 23

Hiring and Firing of workers

Question 24

Honoring commitments that have been made

Answer 24

Closing Facilities

Question 25

maintaining equipment in good working condition

Answer 25

worker safety

Question 26

honoring warranties

Answer 26

Quality

Question 27

providing products that minimize the risk of injury to users or damage to property or the environment

Answer 27

Product safety

Question 28

Being a good neighbor

Answer 28

The community

Question 29

Obeying government regulations

Answer 29

The environment

Question 30

maintaining a safe working environment

Answer 30

Worker safety

Question 31

they currently command considerable attention in business, as they heavily influence planning and dm.

Answer 31

Recent Trends

Question 32

12 Recent Trends

Answer 32

``` Global Marketplace Operations Strategy TQM Flexibility Time Reduction Technology Worker Involvement Reengineering Environmental Issues Downsizing Supply-chain Management Lean Production ```

Question 33

Theyve agrees to open their economies, reduce tariffs and expand protection of intellectual property.

Answer 33

North Amrican Free trade Agreement(NAFTA) | General Agreement on Tariffs and Trade (GATT)

Question 34

Its importance is recognized on the overall success of business; overall business strategy

Answer 34

Operations Strategy

Question 35

Never ending wuestbto improve the quality of goods and services

Answer 35

TQM

Question 36

Key Features of TQM (4)

Answer 36

Team Approach Finding and eliminating problems Emphasizes on serving the customer And Continuously working to improve the system

Question 37

Neglected to include in the corporate strategy

Answer 37

Operations Startegy

Question 38

Ability to adapt quickly to change

Answer 38

Flexibility

Question 39

Flexibility means changes in: (3)

Answer 39

- Volume of demand - Mix of products demanded - Product design

Question 40

In manufacturing, it is used to connote flexibility.

Answer 40

Agile manufacturing

Question 41

Reducing time needed to accomplish various tasks to gain a competitive edge.

Answer 41

Time reduction

Question 42

In what aspect do time reductions are achieved? (4)

Answer 42

- processing - information retrieval - product design - response to customer complaints

Question 43

have led to a cast array of new products and processes

Answer 43

Technological advances

Question 44

Has had and will continue to have the greatest impact on bus. organizations

Answer 44

Computer

Question 45

Best motivation

Answer 45

Economic

Question 46

Pushing the responsibility for DM and problem solving to lower levels in the organization

Answer 46

Worker Involvement

Question 47

The use of teams and make decisions on a consensus basis

Answer 47

Worker Involvement

Question 48

Recognition of the knowledge workers possess about production process and the contribution they can make in improving the prod system

Answer 48

Worker Involvment

Question 49

You are copying the greatness of other company's product

Answer 49

Benchmarking

Question 50

Starting over, asking why a company does things the way it does, and questioning basic rules and assumptions

Answer 50

Reengineering

Question 51

Pollution Control and waste disposal

Answer 51

Environmental Issues

Question 52

Managers must contend with Environmental Issues inreasing emphasis on: (5) (social responsibility)

Answer 52

- reducing waste - using less toxic chemicals - recycling - making it easier for consumers to recycle products - designing products and parts that can be reused

Question 53

Regulations are increasing in number and complexity and penalties

Answer 53

Environmentally Responsible Manufacturing

Question 54

People will be replaced by technology

Answer 54

Redunduncy

Question 55

Reducing labor forces; flat organization; miltitasking

Answer 55

Downsizing

Question 56

how to respond with squeexing competition, lagging productivity and stockholders calling for improved profits and share prices?

Answer 56

Reducing the labor forces (downsizing)

Question 57

Operations managers find eays to produce more with fewer workers

Answer 57

Downsizing

Question 58

You buy the company that supplies you

Answer 58

Backward integration

Question 59

Buy other parts if your product to another company to complete your product; contracting other individual/company

Answer 59

Make or buy decisions

Question 60

Managing the supply chain from suppliers and buyers of raw materials all the way to final customers

Answer 60

Supply-chain management

Question 61

System that uses minimal amounts of resources to produce a high volume of high quality goods with some variety

Answer 61

Lean production

Question 62

Minimizing resources while producing the same great product

Answer 62

Lean production

Question 63

5 Design Decisions

Answer 63

- Capacity Planning - Product Design - Process design - Layout of facilities - Selecting and locations for facilities

Question 64

4 Operating Decisions

Answer 64

- Quality assurance - Scheduling - Inventory Management - Project Management

Question 65

Trends that heavily affect planning and DM (7)

Answer 65

- Global Competition - Increasing Emphasis on quality - Integrating Technology into production systems - Increasing worker involvement in problem solving and dm - Increasing emphasis in flexibility and time reduction - Increasing attention to environmental issues - Supply chain management and lean production

Question 66

The output and objectives of the organization as a whole take precedence over those of any subsystem. It is important if something is being: (5)

Answer 66

``` Designed Redesigned Implemented Improved Changed ```