Operations Management 101 Flashcards
(113 cards)
1
Q
management of systems; processes that creates goods and/or provide services
A
Operations management
2
Q
Airline Comapny
A
Operations Systems
3
Q
Activities of OM (7)
A
Forecasting Capacity Planning Scheduling Managing Inventory Assuring Quality Motivation and training location of Facilities
4
Q
Production concepts and techniques are applied to a wide range of activities and situations outside manudacturing
A
Ops Management
5
Q
A term that closely reflects the diverse nature of activities to which its concepts and techniques are applied
A
Ops management
6
Q
Opinions of experts, consumers
A
Qualitative (Forecasting)
7
Q
Weather and landing conditions
A
Forecasting
8
Q
According to managers decision on which cities to provide service for; wherebto locate makor and minor hubs
A
Location of facilities
9
Q
Of such items as foods and beverages, first aid, pillows and blankets, life preservers
A
Managing inventory
10
Q
seat demand for flights
A
Forecasting
11
Q
Growth in air travel
A
Forecasting
12
Q
Maintain the cash flow and make reasonable profit
A
Capacity Planning
13
Q
Too fee or too many planes or even right number of planes but in the wrong places will hurt profit
A
Capacity planning
14
Q
Routine maintenance of pilots and flight attendants
A
Scheduling
15
Q
Essential in flying and maintenance operations
A
Assuring Quality(TQM)
16
Q
Emphasis is on safety, efficiency and courtesy
A
Implied Requirements (TQM)
17
Q
Emphasis in flying and maintenance ops
A
Safety
18
Q
Emphasis on dealing with customers at ticket counters, check in and telephone services
A
Efficency and courtesy
19
Q
Motivation and training
A
personal management
HRM
20
Q
Why study Operations Management?
A
- OM activities are the core of all bus org
- Higher percentage or kore jobs are in OM related areas
- All orgs are interrelated eith OM activities
21
Q
Core of all business organizations
A
OM activities
22
Q
Knowledge and skill you can learn in OM (6)
A
Productivity Strategy Forecasting Wuality Inventory Control Scheduling
23
Q
Enhance managerial Decision Making
A
Quantitative Tools
24
Q
Functions within Business Organizations
A
Finance
Marketing
Operations Management
25
Devoted to producinf goods and/or providing services.
business organization
26
Where do goals, products and services similar?
In functions and the way they operate
27
marketing may promote good or servies for which there is no demand
unless productions and marketing work together
28
Funds for expansion or new equipment may not be available
finance and production
29
Consists of all activites related to producing goods or providing services
Operational functions
30
responsible for the creation of goods and services
Operations
31
used to obtain finished goods or services
Inputs
32
Storing, transporting, cutting
Transformation processes
33
To ensure that the desired outputs are obtained, measurements are taken at various points in the transformation process
Feedback
34
Compared with previously established standards to determine whether corrective action is needed
Control
35
Essence of ops function
Add value during transformation process
36
difference between the cost od inputs and the value/price of outputs
Value added
37
securing resources at favorable prices and allocating those resources throghout the organization.
Finance
38
Finance and cooperate by (3)
Budgeting
Economic Analysis of investment Proposals
Provision of funds
39
When do budgets prepared?
periodically
40
prepared to plan financial requirements
Budget
41
Evaluation of alternative investments in plant and equipment requires inputs from both operations and finance people
Economic analysis of investment proposals
42
necessary funding of operations and the amount, timing of funding
provisions of fund
43
Canhelp avoid cash-flow problems
Careful planning(provision of funds)
44
For-profit firms obtain majority of their funds through
Revenues generated by sales of goods and services
45
It consists of sellin and promitng the goods/services
marketing
46
advertising and pricing decisions
marketing
47
Assessing customer wants and needs
marketing
48
Can provide valuable insight on wha the competitors are doing
Marketing
49
supply information on consumer preferences
marketing
50
Advance warning if new equipment or skills will be needed for new products/ services
Operations
51
Provide info on what funds may be available
finance
52
Important pieace of information marketing needs from operations
manufacturing or service Lead Time
53
Give customers realistic esimates of how long it will take to dill their orders; the ime necessary to deliver an order or perform a service
Lead time
54
Other functions
```
Accounting
purchasing
personnel
public relations
Industrial engineering
distribution
```
55
Primary function of an operations manager
Guide the system by decision making
56
decisions affects(2)
System design
| System Operatikn
57
(5) system design decisions
- System Capacity
- Geographical Location of facilities
- Arrangements of deptsband placementbof equipment
- Product and service planning
- Acquisition of equipment
58
System capacity
System design
59
Geographical location of facilities
System design
60
Arangements of depts and placement of equipment
System design
61
Profuct and service planning
System design
62
Acquisition of equipment
System design
63
Decisions that usually, but not always, require long term commitments
System design
64
(5) System Operations
- Management of personnel
- Inventory planning and control
- Scheduling
- project management
- Quality Assurance
65
Management of personnel
System Operation
66
Inventory planning and control
System Ops
67
Scheduling
System Ops
68
Project management
System Ops
69
Quality Assurance
System Ops
70
Operations manager is more involved in_____ than relating to system deign.
day to day operating decisions
71
Costs, space, capacities and quality are directly affected by
Design decisions
72
The output of production systems can range from highly standardized ti highly customized.
Degree of Standardization
73
there is a high degree id uniformity in goods or services
Standardized Output
74
Radios, Televisions, Computers, Newspapers, Canned goods, Automobile tires, Pennandbpencil
Standardized Goods
75
Automatic car washes, televised newscast, taped lectures, commercial airline service
StandardiEd Service
76
means that the product or service is designed for specific case or individual
Customized Output
77
Eyeglasses, Window glasses
Customized goods
78
Tailoring, taxi rides and surgery
Customized servies
79
systems with_____ can generally take advantage in such a way that it contributed to higher volume and lower unit costs.
Standardized output
80
Each job is sufficiently different
Custom systems
81
Workers must be more skilled, moves slower and less susceptible to mechanism.
Custom systems
82
Type of Operations (5)
```
Single or large scale product/services
continuous process
customized
batches
mass prodution
```
83
results in tangible product
Production of goods
84
Implies an act/ intangible
Service
85
Manufacturing and service are often similar in terms of ____ is done but different in terms of ____ it us done.
what,how
86
goods-oriented
Manufacturing
87
More in service than manufacturing
Customer contact
88
Uniformity of input and output
Manufacturing
89
Labor contents of job
service
90
Straightforward in manufacturing
Measurement if productivity
91
more important and challenging in service
Quality assurance
92
key figure in the system
Ops manager
93
he has the ultimate responsibility for the creation of goods or provision of services
Ops manager
94
Operations managers must coordinate the use of resources through
Management process
95
Total Quality Management (5)
```
Leadership
Teamwork
Empowerment
Continuous improvement
Customer satisfaction
Training
```
96
Continuous improvement
Kaizen
97
5 functions of HRM
- Job analysis
- Acquisition of Hr
- Maintenance
- Development
- research
98
Duties and responsibilites
Job description
99
Qualifications (job analysis)
Job specification
100
factors of prodcution;resources
Input
101
storing belongs to
transformation process
102
when theres a defect in the product
Backward movement in transformation procsess
103
It is important to have control
Feedback
104
3 steps of control
Set a standard
Implemet such standard
if theres gap, take corrective actions
if theres no gap, contiuous improvement
105
what should be
Standard
106
what was done
performance
107
the reason why the customers buy your product; cost of input is equivalent with the bemefit the customers get
Value added
108
Two items in the budget
Anticipated revenues
| Expenses
109
Capital (2)
Equity
| Borrowings
110
cusotmer satisfaction
product
111
cost
price
112
convenience
place
113
movement of product
place
