Group Dynamics, Analysis and Conflict Resolution Flashcards Preview

Principles and Perspectives > Group Dynamics, Analysis and Conflict Resolution > Flashcards

Flashcards in Group Dynamics, Analysis and Conflict Resolution Deck (46):
1

A social aggregate having a unifying relationship; engaged in social interaction to achieve some goal

Group

2

How groups are formed (6)

Artificial aggregate
Unorganized aggregate
Groups with patterns of behavior
Structured social units
Deliberately formed groups
Less deliberately formed group

3

Formality

Identity and Boundaries
Goals and Tasks
Norms and Culture
Roles and Structure
Legal Mandate

4

Forces that influence nature of groups, interrelationships, events that occur and outcome

Group dynamics

5

The environment that provides context of different factors affecting group members and their interaction and performance

Boundaries

6

External environment (5)

Political Environment
Environment
Economic
Social Environment
Technology

7

Task or action leading to performance pattern; interpersonal leading to relationship pattern

Interaction

8

How a group move towards the goal

Performance

9

The element that deals with size and roles, profile and relationships

Membership

10

Kinds of membership (3)

Open
Closed
Voluntary or involuntary

11

Who is the proponent of the three phases of group development?

William Schutz

12

What are the three phases of group development?

Inclusion
Control
Engagement

13

Who is the proponent of the five stages of team development?

Bruce Tuckman

14

What are the five stages of team development?

Forming
Storming
Norming
Performing
Adjourning

15

Who is the proponent of the process of changing behavior?

Kurt Lewin

16

What is the process of changing behavior?

Freeze
Unfreeze
Shift

17

Formation of attitudes, values and behavior

Socialization Process

18

You feel you can make decisions when you belong to a group compared to when you are alone

Risky Shift Phenomenon

19

Agreeing to do something because everyone says so

Group Think

20

A symptom where individuals prevent themselves from thinking against what the group thinks

Mind guards

21

Enumerate the levels in the pyramid towards synergy

Self-responsibility > trust > communication > conflict resolution > synergy

22

Act of mindful attention to what is going on

Observing

23

How things are done

Process

24

Making judgments and conclusions based on what has been observed

Inference

25

Systematic examination of different or complex elements to derive information about the whole system

Analysis

26

Areas for observation (7)

Roles
Behavior
Content
Process
Performance
Interaction
Inter-group Interaction

27

Patterns of behavior based on expectations about the function of a position

Roles

28

Sense of uncertainty over the requirements of a role

Role ambiguity

29

Expectations association with one role interfere with expectations concerning another

Role conflict

30

Group members learn to perform various roles

Role differentiation

31

Responsibilities and requirements of a particular role

Role expectation

32

Role classification that enables members to work together to complete tasks and to achieve group goals

Task roles

33

Role classification concerned with satisfaction of individual needs

Individual roles

34

Role classification that aims at strengthening group cohesion and group effectiveness by building relationships

Group building and maintenance roles

35

Reciprocity rule, task itnerdependence

Cooperation

36

Individuals in groups exerting less effort

Social loafing

37

Degree of attraction or closeness among group members (social glue)

Cohesion

38

Shared belief in ability to engage in actions that will produce desired outcome

Efficacy

39

Process of adherence to group norms

Conformity

40

Group members are pitted against one another to achieve individual goal

Competition

41

Behavior that inhibits attainment of goals by another person; natural disagreement; irreconcilability; non-complementary; tension

Conflict

42

Kinds of conflict (5)

Intrapersonal
Interpersonal
Within group
Intergroup
Large system or social conflicts

43

Causes of conflict (5)

Perceptions
Values, beliefs, principles
Feelings, emotion
Needs
Power

44

Continuum of Conflict Management

Avoid > delay > confront

45

Manifestation

Behavioral
Relational
Societal
Situtational
Systematic

46

Conflict Handling Styles (5 with corresponding cooperation, assertiveness levels)

Avoiding - low, low
Accomodating - high, low
Compromising - equal
Collaboration - high, high
Competing - low, high