HIS FINALS: MODULE 5 (5) Flashcards
(42 cards)
Series of tools, techniques and processes aimed at succesfull effceting change
Change Management
Appplication of Change Management
• Gathering information about the ‘as is’ and ‘to be’ status of the current process
• Mapping of the process for both ‘as is’ and ‘to be’ status
• Gap analysis
• Business case development
• Project management
• Problem-solving
• Requirement elicitation techniques
• Negotiation skills
Key success factors at the leadership level in health care organizations
- Setting the vision and strategy roadmap for the operation
- Forming a governing body to set direction and priorities and to allocate resources
- Designating of the organization’s executive sponsor, departmental champions and program manager
- Defining reporting requirements for the project
- Setting and managing the user’s expectations
Key success factors at the program level
- Clear, timely dissemination of information
- Building a strong project leadership team and other functional teams
- Providing proper training on the new changes especially on the workflow and technology
- Forming integrated teams to address and resolve critical and complex issues
- Empowering staff and end-users to improve the process by removing barriers and obstacles
- Maintaining changes by positive reinforcement
- Frequent celebration of success by acknowledging contributors thus keeping the motivation and momentum
- Monitoring and constant measurements of key indicators (e.g., Using a dashboard to report progress and benchmarks
- Involving those who are affected by the change in decision making
- Other creative actions and incentives, e.g., monthly prizes for high performing teams, providing snacks and drinks
it is a change that influence the way dynamic business tasks are led, including the computerization of a particular business segment
Operational Changes
it is a change that occur when the business direction concerning its vision and mission and philosophy is altered. For instance, changing the business technique from business growth to increasing market share in the overall industry
strategic
a change that influence the way dynamic business tasks are led, including the computerization of a particular business segment
operational
a change that influence the internal organizational culture, for example, the way the business is conduction, such as actualizing a CQI (continuous quality improvement) framework.
cultural change
in human resources, changes occur due to political reasons of varying types, commonly, changes that happen on top patronage levels in the government agencies.
political
a change that tend to have the highest impact on the lower organizational levels, and most affect frontline employees.
operational change
they might be indifferent to the changes, which may cause significant distress to those attempting to implement the change.
employees working on the upper levels
Organizations change the way they operate to cope with demands by making minor adjustments like:
a) Redefining roles
b) eliminating ineffective processes
c) initiating new ways of working
a change that occur when pressures necessitate major disruptions that transform the culture, re-organize people, process, and systems, and change the organization’s strategy radically.
Cultural changes
a chnage that are more strongly felt on the higher levels of the organization. When changes occur relatively in a bureaucratic organization, those working on the bottom level often notice the change at the top (Lorenti & Riley, 2000 as cited in Nuevo, 2019).
political change
it is a change thst have varying degrees of impact on both the organization and, in effect, its clientele.
organizational changes
Changes are inevitable, especially in organization because they need to evolve to meet the demands of the stakeholders, which include:
o Global competition
o Changes in customer demand
o Technological advances
o New legislation
Changes in management processes which are designed to drive business transformation to draw their inspiration from:
o Behavioral and Social science
o Information Technology (IT) and Business solutions
Stimuli that trigger a change in the health care industry:
- Regulatory adjustments
- Shifts in consumer behavior patterns
- Accelerated pace of IT development
it provides a customized experience that allows patients to participate in crafting health care decisions (informed patient engagement strategy) (Quinn,2017 as cited in Nuevo, 2019)
technology
There is a need to find the right balance between technology and the human factor in the roadmap of organizational changes because technology alone is not enough
technology
Participation from management is crucial to the successful implementation of the planned changes.
communication
Information should be shared with the stakeholders about the changes to be made. factors?
communication
o Timing
o Nature
o Importance of changes
Any change can only be successful when the employees are motivated towards the change and are willing to accept the vision presented by the organization’s leadership
Communication
they need to direct, control, and monitor the changes to ensure that the objectives are met
managers
