History of Management (ch_1)

Question 1

Name 3 examples of Early Management.

Answer 1

1) Egyptian Pyramids
2) The Great Wall of China
3) Venice in 1400s (Warehouses and inventory systems to keep track of materials, human resource management functions to manage the labour force, and an accounting system to keep track of revenues and costs.)

Question 2

What Adam Smith concluded in his book “The Wealth of Nations” in 1776?

Answer 2

Division of labour increased productivity by increasing each worker’s skill, saving time lost in changing tasks, and creating labour-saving inventions and machinery.

Question 3

What is “organizational behaviour”

Answer 3

The field of study that researches the actions (behaviour) of people at work.

Question 4

What does “quantitative” approach mean?

Answer 4

The use of quantitative techniques to improve decision making.

Question 5

What is “Totaly quality approach”

Answer 5

A management philosophy devoted to continual improvement and responding to customer needs and expectations.

Question 6

Who is a customer?

Answer 6

Anyone who interacts with the organization’s product or services, internally or externally.

Question 7

What is a system?

Answer 7

A set of interrelated and interdependent parts arranged in a manner that produces a unified whole.

Question 8

What are closed systems?

Answer 8

Are not influenced by and do not interact with their environment.

Question 9

What are open systems?

Answer 9

Are influenced by and do interact with their environment.