Management (ch_1) Flashcards
(27 cards)
Who is a manager?
Someone who works in an organization with and through other people by coordinating their work activities in order to accomplish organizational goals.
Who is a first line manager?
A manager at the lowest level who manages the work of non-managerial employees directly or indirectly involved with the production or creation of the organization’s products.
Who is a middle manager?
A manager between the first-line level and the top level of the organization who manage the work of first-line managers.
Who is a top manager?
A manager at or near the top level are responsible for making organization-wide decisions and establishing plans and goals affecting the entire organization.
What is an organization?
A deliberate arrangement of people who act together to accomplish some specific purpose.
Where do managers work?
In an organization.
What are 3 common characteristics of organizations?
1) They have distinct purpose
2) They are composed of people
3) They have deliberate structure
Why managers are important?
1) Organizations need their managerial skills and abilities in uncertain and complex times.
2) They are critical to get things done
3) They contribute to employee productivity and loyalty.
What is management?
Coordinating and overseeing work activities of other people so the activities are completed efficiently and effectively.
What does “efficiency” mean?
Getting the most output from the least amount of inputs. (Low Resource Waste)
What does “effectiveness” mean?
Completing activities so that organizational goals are achieved. (High Goal Attainment)
What are 5 functions that managers perform according to Henri Fayol?
- Planning
- Organizing
- Leading
- Coordinating
- Controlling
What means “planning”?
Setting goals, establishing a strategy for achieving those goals, and developing plans to integrate and coordinate activities.
What means “organizing”?
Determing what needs to be done, how it will be done, and who will do it.
What means “leading”?
Directing and motivating all involved parties and resolving conflicts.
What means “controlling”?
Involves monitoring, comparing, and correcting work performance.
What are 3 management roles according to Henry Mintzberg?
1) Interpersonal roles
2) Informational roles
3) Decisional roles
What are 3 examples of Interpersonal Roles?
Figurehead, leader, liaison
What are 3 examples of Informational Roles?
Monitor, Disseminator, Spokesperson
What are 4 examples of Decisional Roles?
Entrepreneur, disturbance handler, resource allocator, negotiator.
What are 3 management skills according to Robert Katz? Name them and describe.
1) Technical skills
- Knowledge and expertise in specific field
2) Human skills
- The ability to work well with other people
3) Conceptual skills
- The ability to analyze and generate ideas about abstract and complex situations
What are 6 major changes that managers face?
1) Adaptability
2) Innovation
3) Sustainability
4) Customers
5) Social media
6) Employee
What “adaptability” means for an organization?
When an organization has a set of skills, processes, and a culture that enable it to continuously look for new problems and offer solutions before clients even realize they have a need in that.
What are 3 characteristics of effective organizations?
Flexibility, efficiency and adaptability.
