Home Health General FAQ

Question 1

Is the team comfortable reaching out to the clinicians?

Answer 1

Yes, our staff is vetted to have the appropriate communication level to communicate with internal and external stakeholders.

Question 2

Are you guys working US Time?

Answer 2

Most of our team will work during your shift. However, our QA and Coding team may work asynchronously with you with some hours overlapping.

Question 3

What is the source of communication for urgent questions?

Answer 3

We can align with whatever communication your onshore team is currently using. With our current clients, we use a mix of Zoom, Teams and RingCentral.

Question 4

How can we collaborate to ensure everything runs as smoothly as if they were just down the hall?

Answer 4

Your team will work during your office hours and will be available to you on your preferred communication channels. We have SLAs that will ensure they respond to you in a timely manner. These are typically 5 minutes for chat and 2 hours for emails.