Home Health Order Management FAQ Flashcards
(2 cards)
1
Q
What is your process?
A
Review and process orders from the intake department using the Order Manager inbox. We verify physician information, ensure patient demographics are up-to-date, and confirm signed orders to avoid discrepancies and ensure smooth processing.
2
Q
How do you follow up on orders or is that not part of the process?
A
We aim to follow up before the 30-day period to align with billing processes. If providers are unresponsive, we use alternative methods, such as outbound calls and coordinating with our onshore team to deliver hard copies directly to the provider’s office.
