Flashcards in Host Responsibilities / Server Steps Deck (5)
Sets the tone of guest experience
Big smile and warm welcome!
Puts guest on the waitlist if there is one
"Quarterback of the team"
Plan the seating of guests based on table availability, number in party, when the last time the server was sat, and hand off the guest to the seater.
Walks the guest to their table, setting pace for flow of room
Chat with them while walking to the table
Introduce server and daily food features/events
Only on busy shifts
Helps to say hello to each guest as they arrive, and directing them to the right place.
No guest get's lost