hr indicators qantas case study

Question 1

benchmarking key variables

Answer 1

73.93% of flights arrived within 15 mins of scheduled time compared to virgin with 72% (2024)

Question 2

absenteeism

Answer 2

12 days/year to 5 days/year

Question 3

accidents

Answer 3

decrease of injury frequency rate

24.7 (2017) to 12.9 (2023)

Question 4

levels of disputation

Answer 4

outsourcing of 9000 workers

Question 5

staff turnover

Answer 5

2017 = 4.9 , 2022 = 10.4, 2023 = 6.3

up to 2000 full time roles added (2024)

Question 6

corporate culture/worker satisfaction

Answer 6

80% satisfaction rate 2017
55% post covid