Interview

Question 1

Tell me about your proudest professional accomplishment.

Answer 1

TOPIC/PROJECT: Wrote first Domino’s press release to hit 1 billion impressions

ANSWER: I wrote the first press release in Domino’s history to hit one billion media impressions. To be able to say that I did something that was a “first” especially for a brand as widely known as Domino’s was extremely exciting. I remember hearing the news of this achievement and celebrating with my team. It was reassuring to know that they were proud of me and it truly made me feel that my contributions were significant and that I was valued. While I wrote the release, there was still a team behind me that helped to achieve this goal. From being sounding boards, to proofreading, to assisting with pitching. It’s fun to celebrate personal wins, but I recognized that

Question 2

Tell me about a successful presentation you gave and why you think it was a hit.

Answer 2

TOPIC/PROJECT: Production 101 DomTalks in February 2023

ANSWER: Earlier this year I presented during DomTalks and gave an overview of the advertising production process. I kept the presentation high-level, but offered details in the areas that I thought the audience would be most interested about. I also included behind the scenes photos and videos to pique interest. After the presentation, I had several people come up to me saying how much they enjoyed the presentation and how they learned some new things.

Question 3

Describe a time when your team or company was undergoing some change. How did that impact you, and how did you adapt?

Answer 3

TOPIC/PROJECT: Transitioning agencies from CPB to WIP at the end of 2020.

ANSWER: At the end of 2020, we transitioned to a new ad agency. At this time, I was in my Digital Activation role and was working with the agency on digital content for our paid and owned channels. To prepare for the transition, I worked to make sure that any open projects were completed before the end of the year and/or transferred over to our new agency. I also put together materials to bring our new agency team up to speed and to give them an overview of how we would be working together moving forward. This helped in establishing relationships with the new contacts and giving them background on my role. This eventually helped me as well in my transition to the Advertising team since I knew so many of the new agency team members already.

Question 4

Tell me about a time you were dissatisfied in your work. What could have been done to make it better?

Answer 4

TOPIC/PROJECT: Getting R2 360 Ideas/Concepts from WIP just hours before an MLT meeting

ANSWER: When launching Domino’s Rewards, the timelines for 360 creative presentations were tight. Unfortunately, WIP had provided the R2 360 ideas/concepts just hours before the MLT meeting which wasn’t super helpful in terms of getting slides together to present to MLT. While I’m not blaming WIP for this, I felt dissatisfied in my work because the slides weren’t what I wanted them to be. At the end of the day, this taught me that I needed to have tighter communication with WIP and stress the importance of having enough time to review 360 ideas prior to taking them to leadership. This has been the case ever since.

Question 5

Tell me about a time you knew you were right but still had to follow directions or guidelines.

Answer 5

TOPIC/PROJECT: Reviewing creative and disagreeing with people

ANSWER: A lot of the work that we do on the Ad team consists of reviewing creative. While we have guardrails and brand guidelines in place, many times, creative reviews can be subjective. I know that I’m able to provide my opinions and recommendations for creative to prioritize, but at the end of the day, we need to align as a team. So, in some cases, Elaine or Kate’s opinions might differ from mine. With that, I need to be a team player and do what’s best for the brand.

Question 6

Do you listen? Give an example of when you did or when you didn’t listen.

Answer 6

TOPIC/PROJECT: Have to listen all the time when reviewing TV/digital ads to ensure the VO is correct and sounds okay.

ANSWER:

Question 7

What do you do to learn the ropes in a new job?

Answer 7

TOPIC/PROJECT:

ANSWER: When I first begin a new position, I like to meet with the person that was previously in the role (if it’s an internal role and the person still works at the company) and ask them questions to understand different aspects of the role, what the expectations are, etc. If meeting isn’t an option, I ask for relevant file pathways and access to folders so I can review existing materials and get a sense of previous projects, their outcomes as well as current and future planned projects. In addition, I meet with my new manager regularly to check in and discuss my progress to ensure I’m understanding everything correctly and contributing to the team right off the bat.

Question 8

Give an example of an occasion when you used logic to solve a problem.

Answer 8

TOPIC/PROJECT: Employ-Frees winner notifications

ANSWER: Needed to determine how to notify franchisees that they had won. Knew that it was going to be time-consuming to email one by one, but I remembered that back when I was on the PR team, pitching to news outlets was done via mail merge. So, I figured this would be a quick and easy way to send out hundreds of emails at once.

Question 9

How do you go about gathering information to analyze problems? Give me an example.

Answer 9

TOPIC/PROJECT: Recruitment Brand Actions brief

ANSWER: The labor crunch continues to be an issue for QSRs. I recently worked on a phase 2 brief for recruitment efforts at Domino’s. Without having any new qualitative research available, I set out to find research on my own in order to craft a story and inspire our ad agency. I scoured through articles and studies, eventually finding one that outlined the four major factors contributing to the labor shortage. I was able to use these factors within my brief and tell a story with data and these additional insights. This helped to set the scene for the agency and put things into perspective so they could wrap their heads around the ask. The deliverables are still forthcoming.

Question 10

Tell us about a time in which you had to use your written communication skills in order to get across an important point.

Answer 10

TOPIC/PROJECT: Prioritizing 360 ideas by using color coding

ANSWER: With the 360 process, there are many ideas that are presented that the team needs to prioritize. It’s helpful for WIP to understand why we approve certain ideas and why we deprioritize others. To make things extra clear, I adopted a color-coding practice. Green = pursue/approved, yellow = requires more information or exploration, red = deprioritize. This makes it easy to quickly see at a glance which ideas the team is gravitating toward and helps to break up the ideas in a way that is easier to digest when reviewing feedback.

Question 11

Talk about a time when you’ve had to manage up.

Answer 11

TOPIC/PROJECT: Working with franchisees/FBC’s when determining stores to shoot at for TV productions. Or Yum Yum production.

ANSWER: A big part of my job involves coordinating with franchisees and FBC/FMC’s to secure stores for us to shoot at or use to make product.

Question 12

When you’ve worked on multiple projects, how have you prioritized?

Answer 12

TOPIC/PROJECT: Ivy Lee Method

ANSWER: In many of my roles at Domino’s, I have handle multiple projects at any given time. I prioritize based on deadlines and business needs. I like to use tools like Microsoft To Do and Microsoft Project. I also use OneNote to capture detailed notes from meetings. First, I assess everything that’s on my plate and organize based on what needs to get done first and what can wait. Then, I approach each day by working on the most important tasks first. Sometimes I block off time on my calendar so I can dedicate myself to the most important tasks and get them completed. Then, I work down my list and move on to other items throughout the day. Being organized in this way helps me to stay on top of projects so nothing ever slips through the cracks. I have been commended on how well I’m able to juggle different tasks and make sure everything stays on track.

Question 13

How have you handled meeting a tight deadline?

Answer 13

TOPIC/PROJECT: Recruitment TV ad - had to get the Lolly spot and on-air in less than two weeks.

ANSWER: Spoke with Logan live and planned out the week. I proposed that we set up two daily touch bases.

Question 14

Give an example of how you’ve worked on a team.

Answer 14

TOPIC/PROJECT: Mind Ordering

ANSWER: Had to work with many cross-functional team members on the various Mind Ordering extensions.

Question 15

Tell me about a time you needed to get information from someone who wasn’t very responsive. What did you do?

Answer 15

TOPIC/PROJECT: Recruitment TikTok Shoot

ANSWER: I led a recruitment-focused TikTok shoot in the Houston area. Being based in Michigan, I needed to work with the local Director of Operations for that market. This individual is very busy on a daily basis and I noticed that he wasn’t being responsive to my emails and messages. I decided to set up meetings and calls with him in order to communicate. This ended up working well since he was able to take the phone calls from his car while driving from store to store. As a result, I was able to get his assistance in planning the TikTok shoot and everything went according to plan.

Question 16

Tell me about how you worked effectively under pressure.

Answer 16

TOPIC/PROJECT: Recruitment TV ad, Stranger Things apparel

ANSWER:

Question 17

What’s your greatest strength?

Answer 17

ANSWER: I feel that I have strengths in many areas thanks to my diverse background. One of the biggest strengths I’d like to highlight is my ability to build relationships. In my current role and in all my previous positions at Domino’s, I’ve worked very closely with our ad agency and cross-functional internal team members, day in and day out. I’m extremely comfortable working with internal counterparts, agency teams, brand partners, third-party vendors and influencers. I know this role requires someone who is able to work closely with multiple teams and individuals. I’ve been told by supervisors in the past that I’m extremely reliable and always prepared. In addition, I’ve been told that I’m very level-headed and seen as a leader on the teams that I work on.

Question 18

What’s your greatest weakness?

Answer 18

ANSWER: My greatest weakness is that sometimes I can be apprehensive to ask for help. With my working style and personality, I like to figure things out on my own and during the course of my career I’ve had several leaders that have been more hands-off, which left me with a great sense of autonomy. I’ve learned, however, that putting my pride aside and soliciting guidance from others is beneficial in the long run in order to reach solutions in a quicker manner. Marketing is very fast-paced and in many cases you have to pivot quickly, so the more that I engage with others when I need help or have a question on something, the better off I will be as I’m then able to gain their perspective which in turn allows me to walk away with a better understanding than I previously had.

Question 19

Where do you see yourself in five years?

Answer 19

ANSWER: In five years, I see myself in a heightened leadership position at Domino’s. I have enjoyed my rotations between PR, Digital Marketing and Advertising and feel that my diverse background has provided me with various skills that I can continue to use in years to come.
I would love to keep growing on the Ad team. I love working with my internal team members but also with our agency team.

Question 20

Tell me about a time when you had to say “no.”

Answer 20

TOPIC/PROJECT: When I’m double booked for meetings – have to choose one to attend and say “no” to the other.

ANSWER: Sometimes my plate and calendar can get really full. I think mostly everyone deals with this, but sometimes I get double booked and have to choose between meetings. For me, I assess each meeting and determine which one I need to attend based on my participation and role. If I’m an active participant in the project I will prioritize that over another meeting that I’d listen in on as I could follow up with a team member to get the scoop afterwards.

Question 21

Tell me about a time you failed. How did you deal with the situation?

Answer 21

TOPIC/PROJECT: Yum Yum PSCB Zappi Testing - Low Scores

ANSWER: I recently led a digital production to capture content for two PSCB concepts. The spots were submitted to Zappi testing and unfortunately they didn’t yield the results that we were expecting. It’s never fun to get low scores back, but after digging into the data a bit more and level setting on the true goals of the content, I realized that the low scores weren’t a failure, but rather a learning experience.

Question 22

Can you describe a time when a co-worker made a mistake and you discovered it? What did you do?

Answer 22

TOPIC/PROJECT: Reviewing Nick’s DDDs.

ANSWER: A recent example would be when I was reviewing a DDD that the digital team put together and there was some content around HM assets. Since the DDD was going to WIP and PB&I shot HM content and would be developing that content for us, I quickly pointed this out and explained that the material could be removed from the DDD as to not cause any confusion. This was updated and the DDD was sent on schedule.

Question 23

Can you describe a project that demonstrated your analytical skills?

Answer 23

TOPIC/PROJECT: Recruitment Brand Actions Brief

ANSWER: I spearheaded a lot of the recruitment work that was done by the advertising team during the hiring crisis over COVID. A big project that I worked on was a recruitment brand actions brief. There were two phases to it. Within the briefs, I needed to include data and analyze the data to tell a story to the agency. I even scoured the web for additional sources to add context and color to the brief. With this, I had to analyze the information that was given to me by HR and by third party sources and find a way to communicate it in an easy to understand way.

Question 24

Have you ever given a speech or presentation for your job? How did you prepare? How was the presentation received?

Answer 24

TOPIC/PROJECT: Production 101 DOMTalks

ANSWER:

Question 25

Can you describe a time when you had to give a presentation without preparation? What did you do?

Answer 25

TOPIC/PROJECT: Loyalty MLT Meeting - presented R2 360 ideas just hours after receiving them ANSWER: Ahead of launching Domino's Rewards, we had MLT meetings to check in on the progress of campaign workstreams. WIP was briefed on 360 ideas, but unfortunately the timeline provided was super tight to get ideas back in time for our R2 MLT meeting. As a result, I received updated concepts just hours before the meeting and had to hustle to translate them into slides for MLT and present them. I tried my best to walk the team through the concepts that the digital team aligned on but it was difficult to show thought-leadership with such little time to prepare. As a result, I worked with WIP to build out our timelines more and to explain that we need buffer time to take content to MLT.

Question 26

Can you talk about how you’ve used your written communication skills?

Answer 26

TOPIC/PROJECT: Providing feedback to the agency on digital projects. ANSWER: I use written communication skills everyday while working. I have a journalism/PR background, so I feel that I have very strong writing skills and am able to articulate ideas easily through writing. In my day-to-day job, I interface with our ad agency and provide feedback from the team on digital projects. I rely on my written communication skills to clearly explain the feedback and paint the picture for the agency on things that we’d like to see in the next round of creative. I try to be as clear as possible to avoid confusion. I’ve been told by my agency counterparts that they appreciate my detailed writeups and that they’re organized in an easy to follow way.

Question 27

Tell us about a time when your active listening skills really paid off.

Answer 27

TOPIC/PROJECT: Leftovers Reheating Methods :15 - Agency not calling out "delivery" with the $6.99 price point. ANSWER:

Question 28

Tell us about a time when you had to present complex information. How did you ensure that the other person understood?

Answer 28

TOPIC/PROJECT: Recruitment flyers ANSWER: HR asked for help in getting recruitment flyers developed to highlight store driver total rewards. There are a lot of nuances with what we can and cannot say depending on whether the flyers are in a TUSA store or a franchisee-owned store. This caused confusion between our team internally and also the agency team.

Question 29

Describe a time when you were the resident technical expert. What did you do to make sure everyone was able to understand you?

Answer 29

TOPIC/PROJECT: Ariba ANSWER: I’m a contract creator in Ariba for the digital marketing team, so I’ve been in conversations and onboarding meetings since last summer for the tool. To prep the digital team for Ariba’s launch, I set up time with the team to share my screen and walk them through the tool. I explained how to submit a supplier request and how to create a contract request. To ensure the team understood, I went slowly and encouraged them to ask questions along the way. I also sent along reference materials and told the team that they could come to me with any questions. Upon entering into contract season late last year, I was the go-to for the team for Ariba help and once again walked them through how to process their contracts within the tool. I would have the team member share their screen and would then walk through all of the step with them so they could learn first-hand how to use the tool.

Question 30

Tell us about a time when you were able to use persuasion to successfully convince someone to see things your way.

Answer 30

TOPIC/PROJECT: Mark’s competency rating for “ensures accountability” ANSWER: Competencies were introduced last year and after completing my self-assessment, I met with Mark so we could chat about how I ranked myself and how he ranked me. There is a category titled “ensures accountability”. I ranked myself as “highly skilled” while Mark ranked me as “skilled”. I explained why I ranked myself as “highly skilled,” going into detail about how I work cross-functionally with several other teams and lead several projects. I explained that I need to hold other accountable by setting deadlines for feedback rounds when reviewing digital creative from the agency or by making sure that they’re doing their part so a campaign launches properly. By going into these background details and showing Mark my perspective, he quickly agreed that he hadn’t thought of things that way and mentioned that he agreed that I was “highly skilled” for that competency.

Question 31

Give me an example of a time when you had to explain something fairly complex to a frustrated coworker. How did you handle this delicate situation?

Answer 31

TOPIC/PROJECT: Ariba training – contract season 2020. ANSWER: We were instructed to use Ariba to route all of our digital contracts. The team hadn’t used the tool at all and were very confused on what they needed to do. As an Ariba contract creator, I was able to assist. I had person share their screen, walked through the steps together and explained what we were doing along the way. Made sure that I wasn’t overbearing so they could learn, but also let them know that they could ask questions

Question 32

Give us an example where you mediated a conflict.

Answer 32

TOPIC/PROJECT: Agency test – CPB was upset and said that if they knew about the project they would have provided different creative. ANSWER: Last year one of my objectives was to partner with different agencies to get assets developed for a creative test. The intent was to see what other agencies could bring to the table as far as creative goes and to also see if their content performed better than what we were receiving from CPB. The three agencies we worked with were CPB, PB&I and Hook. We had all of them create bumper ads for Carside Delivery. CPB had been briefed on the project the same way as all of the other agencies were and handed off content. There was nothing specific said to CPB up front about the creative test, but through a conversation I had with one of my account contacts, I did let them know that we would be testing several pieces of DCD creative including some created by other agencies. This angered my account contact and he explained that if they would have known about us working with other agencies up front, they would have provided different creative. I found that to be quite odd since the agency should be handing off the best product to us every time no matter what. To compromise, I explained more about the paid media test to CPB and told them that they could review what they previously handed off and let us know if they wanted to take another stab at the deliverables. After they learned more about the test and reviewed the brief that we provided to start with, they actually came back and said that they were happy with what they handed off and didn’t feel the need to create/hand off. additional content.

Question 33

Tell us about a time when you had to be assertive.

Answer 33

TOPIC/PROJECT: Working with Moonshot on the Yum Yum PSCB production. ANSWER: Recently worked with Moonshot to capture content for PSCB (Yum Yum/Doorbell Dance). It was our first time working with them from a production standpoint and they weren't as organized as WIP is. I had to be assertive with our non-negotiables (e.g., needing a topsheet to compare costs) and ensure that Moonshot was following our guidelines/procedures so we were clear on what we were paying for and what we were getting.

Question 34

Can you tell me about a time you made a change at work?

Answer 34

TOPIC/PROJECT: TV shoot process improvement to have someone from agency/DPZ team sign off when production leaves a store to ensure it's in proper condition. ANSWER:

Question 35

Can you talk about a project that you started? What did you do? What were the results?

Answer 35

TOPIC/PROJECT: Adding production steps to Ad Team University ANSWER:

Question 36

Can you tell me about a project that was implemented because of the work you did?

Answer 36

TOPIC/PROJECT: PSCB ANSWER: PSCB was originally shot as a pizza experiment meaning that it was a lower budget production to shoot and test in Zappi to see how scores would come back. After receiving great scores, there was a strong case to make PSCB a national window and launch the product system-wide. There was a lot of work I did going into the production from ordering food from the SCC, to lining up product makers and reviewing/approving scripts.

Question 37

Give an example where you pushed yourself to do more than the minimum.

Answer 37

TOPIC/PROJECT: St. Jude Pro Bono influencer campaign ANSWER: St. Jude Children's Research Hospital is Domino's national charitable partner. Every year, marketing team is tasked with finding ways to support the St. Jude campaign. During my time in my digital marketing social role, I could have very easily supported St. Jude with just a few social posts. However, I was able to build a relationship with one of the influencer networks that I worked with in the past and I reached out to them to see if they'd be willing to support a pro bono influencer campaign. They agreed and as a result, several influencers created content with millions of impressions and a high amount of engagements. This helped to spread awareness and drive donations for St. Jude which was the goal.

Question 38

Tell us about projects you have initiated. What prompted you to begin them?

Answer 38

TOPIC/PROJECT: Merch Brief ANSWER: I actually just wrapped up working on a merch brief. Coming out of Demand Spaces and knowing the learnings we have around Space M, it seems like there is no better time for us to explore custom Domino's merch. Other QSR brands have merch/swag and we've dipped our toes into the merch space recently with our PSCB Pep Rally swag. I wanted to get a merch brief started to document what other brands are doing and to get the agency thinking on how we could develop a line of Domino's apparel that our consumers would want to wear.

Question 39

Give an example of a situation that could not have happened successfully without you being there.

Answer 39

TOPIC/PROJECT: Recruitment TikTok Shoot ANSWER: Over the summer I oversaw a recruitment TikTok shoot. The shoot was based in Houston but I tuned into a live stream remotely to give direction and approve content. I was the sole team member from the advertising team involved in this shoot and did all of the coordination on the Domino's side leading up to the shoot. Over the course of the three-day shoot, our ad agency was able to capture all content + some extra content. Overall, it was a successful shoot and we were able to get materials to help our franchisees with recruitment marketing efforts.

Question 40

Give an example of a goal you didn’t meet and how you handled it.

Answer 40

TOPIC/PROJECT: PSCB Yum Yum Testing ANSWER: R1 testing scores didn't come back positively so we needed to find a way to assess the results and come up with a new game plan for testing. Instead of running on NLV, it was decided to do a YouTube test instead since the creative was developed for younger audiences.

Question 41

Can you tell me about a time when you communicated with a person you didn’t like?

Answer 41

TOPIC/PROJECT: Treat everyone that I work with with respect, regardless of any differences that we may have. ANSWER: When I’m working, I know that I’ve got a job to do. I have to look out for the company, and I have to be professional. While I understand that sometimes I may have differences with some people, that doesn’t mean that I will treat them any differently moving forward. Maybe I would adjust my communication approach so it’s more fitting for working with that particular person, but I wouldn’t communicate with them in a way that degrades them or makes them feel a certain type of way. I try to treat others how I would like to be treated and that transcends into my working relationships.

Question 42

Can you describe a time when you saw a problem at work and created a solution for it.

Answer 42

TOPIC/PROJECT: Asset request form for digital team ANSWER: Since I coordinate creative requests for the digital team, I’m always getting one-off requests or details sent to me in chunks via email or Teams. To help capture all request details in one area, I created a digital marketing creative request form. The form includes many different fields and acts as the “brief before the brief”. The document helps to eliminate some of the back and forth with team members and will help to ensure that the team is requesting creative that they actually need (not just creative they want). I sent the form to Mark to get his buy-in and he agreed that it was a great idea. It has now become of the process when gathering details for DDDs.

Question 43

Tell me about a time when you improved upon an established way of doing something.

Answer 43

TOPIC/PROJECT: 360 reviews and feedback ANSWER: Although the process hadn’t been firmly established, as I stepped into my current role the 360 process was a bit newer and there wasn’t a ton of structure with it. I worked with Olivia to outline the entire advertising and WIP 360 process, taking review rounds and timing into account. This helped to streamline things with the agency and make the process a bit more seamless. Process improvements are still being made but things have gotten to a great place and the team has a better understanding of what to expect when it comes to 360s.

Question 44

Give an example of a goal you reached and tell me how you achieved it.

Answer 44

TOPIC/PROJECT: Creation/update of video asset library from WIP ANSWER: One of my objectives last year was to work with WIP to get an updated video asset library created. CPB created a video library that housed a lot of TV spots and food footage and it was a great resource for the digital team. One of my goals was to get this resource renewed with our latest food footage so the team could easily see what was available in order to get digital assets created. I kicked off the project with WIP and the video asset library was created and distributed to the team.

Question 45

What about this role (Advertising Manager) interests you?

Answer 45

ANSWER:

Question 46

How do you feel that you could add value in this role (Advertising Manager)?

Answer 46

ANSWER: I've been at Domino's for over 8 years and I've held many different positions. Most of my work has been in the social media and digital space. After joining the Ad team as a Specialist, I was able to quickly ramp up and start taking on projects for Surprise Frees, Mind Ordering, Pinpoint Delivery, etc. I know that I can add value based on my past experiences and with the skillset that I've built up to this point. I hope to continue to grow and learn in this role and I hope to coach/mentor a direct report and give them guidance as to how and why we do the things we do on the Ad team.

Question 47

Can you talk about a career goal you made? Did you reach it? What obstacles did you encounter?

Answer 47

TOPIC/PROJECT: Support the creation of custom digital content. ANSWER: In my current role, one of my goals/objectives for the year is to support the digital team in the creation of custom digital content. So far, I've reached this goal with the creation of the Yum Yum/Doorbell Dance NLV content, but there are still several custom digital projects underway before the end of 2023 wraps up (PSCB merch shoot, internal digital shoot). There were several obstacles that I encoutered with the Yum Yum shoot including working with a different agency. Ultimately, I was able to get through it and get some great content developed that's being tested on paid media now.

Question 48

What do you do to verify that your work is accurate?

Answer 48

TOPIC/PROJECT: Have someone double check work. ANSWER: If I’m working on something like a DDD or slides to outline a recommendation for a campaign that I’m working on, I often like to engage a coworker to have them take a look. Getting a second opinion never hurts and if someone is able to poke holes in something I’ve been working on, I can make sure to address the item before the final product is handed off or presented.

Question 49

Describe a time you made an error. Why did you miss the mistake? How did you handle the situation?

Answer 49

TOPIC/PROJECT: Missing things on DDDs ANSWER: I’m only human so I certainly make mistakes from time to time. I was working on a version 2 DDD for a project and missed updating the number of deliverables needed. The agency asked about it and I let them know that the section needed to be updated. Luckily it was caught early and a change was able to be applied so the agency could brief their teams accordingly. I missed the mistake since I was working quickly to provide an updated version and was working against a quick timeline. To avoid this moving forward, I often have someone from the advertising double check DDDs before I send them to the agency to make sure everything looks the way it’s supposed to.

Question 50

Can you tell me about a time when you had to analyze information? Why were you analyzing the information? What was your process?

Answer 50

TOPIC/PROJECT: Reviewing Zappi/Kantar scores/toplines ANSWER:

Question 51

Can you tell me about how you communicated with your previous bosses?

Answer 51

TOPIC/PROJECT: 1:1s, Teams conversations ANSWER: With my current boss and previous bosses, I would communicate with them through Teams/IM for small items and then discuss larger projects and initiatives during 1:1s. I think it’s important to stay in contact with superiors so they’re aware of what I’m doing and can provide their POV if I need them to.

Question 52

Can you describe a time when you had a conflict with someone at work? What did you do?

Answer 52

TOPIC/PROJECT: Romulo/Jamie leading digital production for Pinpoint overhead shoot. ANSWER:

Question 53

Describe a time when you saw a problem and took the initiative to correct it rather than waiting for someone else to do it.

Answer 53

TOPIC/PROJECT: Solving for Soggy TV shoot — notifying safety/security at the WRC that we would be having a shoot and meeting with them to discuss their protocols. ANSWER: For the Solving for Soggy shoot, we filmed at the DIG. After not filming anything at HQ for a number of years, there was no play book to follow so Kevin and I were discussing all the things we needed to tackle to ensure the shoot ran smoothly. One day I realized that we hadn’t notified safety and security and that it would be a good idea to do so. I flagged this with Kevin and told him I would reach out ASAP.

Question 54

Tell me about a time that you’ve gone above and beyond. How so?

Answer 54

TOPIC/PROJECT: Coordinated getting an oven shipped out to NYC for a TV shoot for greater efficiencies and less stress on the local store. ANSWER:

Question 55

When you schedule out the work you need to do, how do you decide what to do first?

Answer 55

TOPIC/PROJECT: Ivy Lee method ANSWER: At the end of each work day, I write down the six most important things you I need to accomplish the next day. I prioritize those six items in order of their true importance. The next day, I concentrate only on the first task, working until the first task is finished before moving on to the second task. Then, I approach the rest of the list in the same fashion. At the end of the day, I move any unfinished items to a new list of tasks for the following day.

Question 56

Can you tell me about a project you were in charge of? How did you organize the tasks and make sure everything got done?

Answer 56

TOPIC/PROJECT: Employ-Frees, Recruitment TikTok shoot ANSWER:

Question 57

Can you think of a time when you weren’t comfortable with a change? What did you do?

Answer 57

TOPIC/PROJECT: Working with agencies on creative and not liking aspects of assets; App Store Images ANSWER: In working with agencies on creative, there are often times when I or others provide feedback and in the next round of reviewing the assets, the feedback is not implemented in the right way or the change isn’t the way that it was originally envisioned. In a recent project to update the Domino’s app store images, the agency provided creative that was too much of a departure from our current UX. I voiced concern over this and mentioned that while we can take creative liberties, the creative would be less confusing if it mirrored our actual app experience a little better. If I'm not comfortable with a change, I will make sure to call it out to the agency and also provide the reasoning as to why. I've found that it helps to provide background so that the agency is aware of the reason why and will avoid taking a similar approach in the future.

Question 58

What role do you normally take on a team? Why?

Answer 58

Based on the nature of my current role, I lead many projects, so I naturally take a leader position when working with cross functional teams. There are some projects, however, where I’m just a participant rather than a leader, but in general, I’m no stranger to leadership responsibilities. I've been told by my supervisor that I am seen as a leader on my current team which has been great feedback.

Question 59

Can you tell me about your most recent experience working with a team? What was your role? How did you interact with the other team members?

Answer 59

TOPIC/PROJECT: Working with the Digital team to review/assess 360 ideas. ANSWER: I work with teams every day as a part of my current role. Due to the fact that I lead many projects, I take a leadership role when working with teams. I schedule frequent touchbase meetings to connect with team members to align on objectives for the campaign as well as components that need to be taken care of prior to launch. I often outline the discussion in advance so that I have an idea going into the meeting of how I want the discussion to flow and the topics that need to be discussed. This helps to ensure that the meeting is fruitful and beneficial for all. I interact with team members by calling on their name so that their voices heard and thanking them for their contributions to the project

Question 60

Can you describe a time when a team member wasn’t doing their work? What did you do?

Answer 60

I have certainly faced scenarios in which some team members haven’t pulled their weight on a project. I understand that we all get busy sometimes and that we are all balancing a lot of priorities and tasks each day at work. However, I also understand that in order to make a project successful, I need to ensure that team members are contributing in the way that they are supposed to. During a recent time when a team member wasn't doing their work, I reached out to them specifically to ask about progress on the piece in which they were contributing. I’ve found that its best to check in with team members and allow them to provide a status update. I send a simple message on Teams and from there, if I am not getting an answer, I will set up time on their calendar so that we can meet and have a discussion one on one to understand when they’ll work to accomplish their task.

Question 61

Can you describe a time when you had to delegate work among a team? How did you decide who would do each task? Is there anything you would do differently?

Answer 61

TOPIC/PROJECT: King/Crash partnership – workstreams ANSWER: I'm currently working on a project with King Media as we are looking to integrate the Noid into the upcoming Crash Bandicoot mobile game launch. I am leading a cross functional team with members from across the business and as a result I have needed to delegate work based on each team's business area. For example, I've been working closely with Jenny on PR materials, however, considering that she's on the PR team, I have delegated PR tasks directly to her. This project has been successful so far, so I can't say that there would be anything that I would do differently. I have been I've been using Microsoft Project to organize the different work streams and am able to assign tasks to different team member so they know exactly what they are responsible for as part of this larger project.

Question 62

Have you handled a difficult situation with a supervisor? How?

Answer 62

TOPIC/PROJECT: Competency review ANSWER: When I was previously on the digital team, my manager didn’t rate me well for “ensures accountability”. I explained that I disagreed and listed the reasons. After providing my point of view, sharing the ways that I ensure accountability day-to-day, etc. my supervisor agreed that his ranking was wrong and that he hadn’t considered the items I brought up. I was glad that we were able to have open communication and show him the way I saw things. As a result, he changed his ranking from “skilled” to “highly skilled”.

Question 63

Give me an example of a time when you were able to successfully persuade someone to see things your way at work.

Answer 63

TOPIC/PROJECT: Competency review ANSWER: Last year, manager didn’t rate me well for “ensures accountability”. I explained that I disagreed and listed the reasons. After providing my point of view, sharing the ways that I ensure accountability day-to-day, etc. my supervisor agreed that his ranking was wrong and that he hadn’t considered the items I brought up. I was glad that we were able to have open communication and show him the way I saw things. As a result, he changed his ranking from “skilled” to “highly skilled”.

Question 64

Have you handled a difficult situation with another department? How?

Answer 64

TOPIC/PROJECT: eComm CORE prioritizations – delicate balance since different departments are duking it out for space to ensure their projects are completed. ANSWER: For NOLO updates specifically, there are only so many story points allotted for each release. Team members need to submit their items and then we meet on a bi-weekly basis to review all of the tickets and prioritize them. Some items require more work/story points than others. As a result, it’s a constant battle of working with other teams to understand what can be updated in an upcoming release and what will need to be pushed to the next release. It can be difficult to duke it out with other departments for space, but it’s part of the process. The help with planning, there is a CORE roadmap, where estimations are given in advance to large projects that are upcoming.

Question 65

Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?

Answer 65

TOPIC/PROJECT: Steve ANSWER: For some reason, I had a hard time building a relationship with one of my previous supervisors. While we had weekly 1:1s and were in meetings together, we didn’t click on a personal level like I had in the past with other bosses. I saw the way that this boss connected with other team members and for some reason my working relationship wasn’t the team. I knew that dwelling on the situation wouldn’t help, so I put forth the effort during 1:1s to ask ice breaker questions and such. I noticed that over time, we were able to connect a bit more on a personal level which made me feel better.

Question 66

We all make mistakes we wish we could take back. Tell me about a time you wish you’d handled a situation differently with a colleague.

Answer 66

TOPIC/PROJECT: Product descriptions for eComm Redesign (Brad Graca) ANSWER: I had been looped in via email to a request to update our short product descriptions. There was a meeting that took place to discuss the project, but I had a conflict and couldn't make it (nor was it ever added to my calendar). Coming out of the meeting, there was an action item assigned to me. I received clarification from Stacy and Olivia on what I was supposed to do, but I wish that I would have connected with Brad directly to get complete clarity on the request.

Question 67

What was the toughest project you had to lead? Why was it difficult?

Answer 67

TOPIC/PROJECT: APP50 at the beginning ANSWER: When I started my digital activation role, I was asked to lead APP50 campaigns. I didn’t receive much background on the promotion, but I had a general idea of how it worked. It was challenging when I first took over leading the campaigns because I was trying to wrap my head around past performance, how the teams worked together and enhancements that had previously been discussed for the next campaign. There was a lot to take in, but I learned to lean on my colleagues to help get me up to speed. I also took lots of notes during meetings and brought up questions to my supervisor during 1:1s. Eventually, I became more comfortable with every team meeting that took place and the first campaign that I led went off without a hitch. Since I’ve been leading APP50 campaigns, they have all been stable and have worked appropriately.

Question 68

Discuss situations where you have turned ideas into action.

Answer 68

TOPIC/PROJECT: Recruitment work from 2021 ANSWER: Led the creation of radio, digital and print/toolkit content. Continued on and partnered with the social team to outlined support plans

Question 69

Can you tell me about a problem you solved in a unique way? What happened?

Answer 69

TOPIC/PROJECT: Live design sessions with agency, shipping an oven to NYC for the Leftovers/Loaded Tots TV shoot ANSWER: For the Pizza and a Movie national window, the advertising team was interested in updating the homepage creative halfway through the campaign in order to keep assets up to date with new and exciting movie titles. I worked directly with one of our agencies to kick off this request and provided a brief. The agency came back to the team with the first round of creative and assets. After our first review, we noticed that the assets weren't quite what we were looking for. The timeline for the project was a bit tight due to the eComm release schedule that we were working off of and when we wanted the updated tiles to be featured on the website. Because we needed to work quickly, I asked the agency if we could set up a phone call with the graphic designer and have them share their screen so that we could talk through the assets and have a live design session. This was extremely helpful because it eliminated the back and forth via email and we were able to talk to the designer directly and try out different designs to see what looked the best. We were able to reach our end product much quicker and the agency was able to hand off the creative in the time that we needed it by. As a result, this has become a best practice for quick creative needs so that we can align with the agency and get the end product that we're looking for faster.

Question 70

When did you provide a solution that was outside the box?

Answer 70

TOPIC/PROJECT: Pro bono St. Jude influencer campaign ANSWER: Back when I managed organic social, I was brainstorming ways that we could support St. Jude during the Thanks and Giving campaign. I wanted to do something outside of the norm in terms of just posting on our social media channels. We had worked with an influencer network on a campaign that year for Points for Pies. I decided to reach out to the influencer network to see if they had ever done pro bono work and if they would be interested in calling on their network of influencers to support St. Jude and Domino’s messaging. The influencer network was on board with this idea and decided to run a pro bono influencer campaign for us in support of St. Jude. As a result, hundreds of pieces of content were generated by influencers with messaging about the Thanks and Giving campaign.

Question 71

Can you talk about a time when your communication failed? What caused the problem? How did you handle the situation?

Answer 71

TOPIC/PROJECT: Agency feedback – try to be as clear as possible, but sometimes they come back and ask if I can clarify certain items. ANSWER: A big portion of my job entails reviewing digital assets with the team and providing feedback to the agencies we work with via email. I try to make feedback as clear as possible, but sometimes, things can get lost in translation and the agency will ask for additional clarification. This has happened a few times in the past. When it does, I work to clarify the agency’s questions and provide details in regard to the feedback. Sometimes including screenshots or mockups is helpful. I also offer up the option to connect via phone so we can discuss the feedback in more details vs. emailing.

Question 72

Can you describe a time when you were part of multiple projects at the same time? How did you handle the workload?

Answer 72

TOPIC/PROJECT: Right now – handling 10+ projects. ANSWER: Use the Ivy Lee method to prioritize tasks/plan out my to do list. Also use tools such as Microsoft To Do and Microsoft Project to organize tasks and workstreams. Take notes during meetings with OneNote.

Question 73

When you have multiple requests from customers or co-workers, how do you prioritize them?

Answer 73

TOPIC/PROJECT: Ivy Lee Method ANSWER: Utilize Ivy Lee Method. Ask for due dates and when coworkers need final creative by. Work with agencies to get timelines developed with feedback rounds.

Question 74

Describe a situation when you had many projects or assignments due at the same time. What steps did you take to get them all done?

Answer 74

TOPIC/PROJECT: Prioritization – use Ivy Lee Method. ANSWER: Projects that I work on are dictated by the National Calendar so I don’t typically have projects due all at the same time. I do work to prioritize my tasks using the Ivy Lee Method.

Question 75

Sometimes it’s just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do?

Answer 75

TOPIC/PROJECT: DCD 1.0 Creative Agency Exploration – managing three agencies at once. ANSWER: Last year for DCD 1.0, one of my objectives was to explore working with different creative agencies and have them provide content for the team to test during the national window. The objective was to see which agency would provide the best-performing creative. Depending on test results, that would help to inform whether we should have continued working with CPB. At the time of this project, I was managing three agencies at the same time. In addition to managing the three agencies, I was also juggling multiple other projects. Things got to be a bit overwhelming, but I managed to push through. I’ve been told that I’m extremely dependable and can be trusted with items that are of the highest priority. But, if I feel that my responsibilities are getting a little overwhelming, I do like to take a step back to look at all of the tasks on my to-do list. I then sort them by due date and determine what needs to be tackled first. If my plate is extremely full, I’ll talk to my manager about helping with prioritization.

Question 76

Can you describe a time when changes happened that you couldn’t control? How did you react?

Answer 76

TOPIC/PROJECT: Restructures/reorganizations at Domino's ANSWER: Nearly every year there are restructures or team members moving between roles at Domino's. While I have no control over these situations, I have to learn how to adapt and keep my work moving.

Question 77

Can you tell me about a time when you changed the course of a project? How did you relay the changes to your team? Is there anything you wish you would have done differently?

Answer 77

TOPIC/PROJECT: Plowing for Pizza and changing focus to Pan Secret/Perfect Combo for Digital

Question 78

Can you talk about a time when you had to adapt to a co-worker’s work style to finish a task? What did you do?

Answer 78

TOPIC/PROJECT: Working with Jorge to get things all set for the Stranger Things shoot. ANSWER: Had to have a lot of 1:1 phone calls rather than handling things via email which I'm used to.

Question 79

Can you share about a time you had to be flexible or adaptable?

Answer 79

TOPIC/PROJECT: Yum Yum/Doorbell Dance PSCB shoot or Pinpoint Overheard shoot ANSWER:

Question 80

What do you do if you disagree with a coworker?

Answer 80

ANSWER: If I have a disagreement with a coworker I first acknowledge the disagreement and then ask to hear more of their perspective to understand more background details on where they’re coming from, their reasoning, etc. I then ask if I can provide my point of view and share where my head is at. I try to work with the particular coworker to determine if we can find some middle ground without putting the task at hand at risk. In my previous experiences, I’ve found that this method works since both voices are being heard and healthy dialogue is being exchanged.

Question 81

Have you handled a difficult situation with a vendor? How?

Answer 81

TOPIC/PROJECT: Working with Moonshot on the PSCB Yum Yum/Doorbell Dance production ANSWER: Moonshot’s production experience didn’t measure up to WIP’s so there was a lot of hand holding and trying to get them up to speed on our processes in a short amount of time. This was difficult because we were working quickly so I felt like I had to make game time decisions and what corners we could cut and what were non-negotiables as part of our process. Ultimately, the shoots went well and we were able to capture the footage we needed.

Question 82

Summarize a situation where you had to seek out relevant information, define key issues, and determine the steps to get a desired result.

Answer 82

TOPIC/PROJECT: Working on 360 briefs for the agency and collaborating with the digital team. ANSWER: In my current role I construct 360 digital briefs that are handed off to WIP. These briefs are created through cross-functional work with the digital team, so I'm often having to seek out relevant information not only about the National Window that the brief will support, but also regarding how content has been performing on digital and what the requests are from the team.

Question 83

Did you ever make a risky decision? Why? How did you handle it?

Answer 83

TOPIC/PROJECT: Organic social – trending topics. Or assuming the risk with legal disclaimers. ANSWER: I don’t have a specific scenario in mind for when I made a risky decision in my current role, but back when I was managing organic social, a big aspect of my job was to jump on trending topics and find ways to get in on the conversation. With trending topics, you never know how content will be perceived. If I’m ever about to make a risk, I make sure that I run through scenarios and potential repercussions as I want to be strategic. While some trending content didn’t take off as hoped, other pieces of content performed really well and counted toward the overall engagement and share of voice goals for the brand.

Question 84

What was your most stressful project? Why was it stressful? What did you do to manage the stress? How did the project turn out?

Answer 84

TOPIC/PROJECT: Over the past year on the ad team, my most "stressful" project was probably racing to get our recruitment TV ad on-air. ANSWER: Luckily we already have DFA video content to leverage. Had to review scripts, get Lolly into a recording booth,

Question 85

Can you describe a stressful work situation you experienced? How did you handle the situation?

Answer 85

TOPIC/PROJECT: Recruitment TV ad launch or shooting the Solving for Soggy production at the DIG ANSWER:

Question 86

Describe a time you had to defend your decision.

Answer 86

TOPIC/PROJECT: Mark’s competency rating for “ensures accountability” ANSWER: Competencies were introduced last year and after completing my self-assessment, I met with Mark so we could chat about how I ranked myself and how he ranked me. There is a category titled “ensures accountability”. I ranked myself as “highly skilled” while Mark ranked me as “skilled”. I explained why I ranked myself as “highly skilled,” going into detail about how I work cross-functionally with several other teams and lead several projects. I explained that I need to hold other accountable by setting deadlines for feedback rounds when reviewing digital creative from the agency or by making sure that they’re doing their part so a campaign launches properly. By going into these background details and showing Mark my perspective, he quickly agreed that he hadn’t thought of things that way and mentioned that he agreed that I was “highly skilled” for that competency.

Question 87

Can you describe a time when a manager asked you to come up with a creative way to complete a project? What steps did you take?

Answer 87

TOPIC/PROJECT: Noid brief ANSWER: Back in the fall of 2020, Mark approached me and asked if I could create a brief for Work In Progress covering the Noid/Nuro window. The purpose was to brief WIP on the return of the Noid for the Nuro window and challenge them to create digital/social extensions. Additionally, we wanted WIP to come to the table with ideas to support an integration with the soon-to-be released Crash Bandicoot mobile game. Mark provided me with emails and PDFs from previous conversations but gave me about two days to work on the brief. I had to quickly review the information he provided, digest it and then determine how to convey it in an engaging format for the WIP team. Once the slides were complete, I sent them to Mark and he told me that I had done a fantastic job. He told me that he was impressed by the deck and that I really rose to the occasion, especially since he didn’t give me a lot of time to work on the brief. After that, I sent the deck for Kate for review and she had positive feedback as well. Since I created the brief, I was able to present it to the WIP team. After presenting the brief, I learned that it was the first brief that the WIP team received and would be working on for Domino’s. I felt grateful that I was able to deliver their first brief and that the agency team would get to know me from the start of our brand-agency relationship.

Question 88

Can you tell me about a time when you used your problem solving skills to find a solution to a problem?

Answer 88

TOPIC: Limited Perfect Combo footage for Roku assets, pivoting to work with Steve Dolan instead of Brent Hamill to shoot "Baking Emergency Pizzas" content. ANSWER: Had to piece together clips from the food footage library and recommend a sequence that made sense. The video that was ultimately created turned out well and Kate liked it a lot.

Question 89

Can you describe a time when you had to delegate work among a team? How did you decide who would do each task? Is there anything you would do differently?

Answer 89

TOPIC: Crash Bandicoot integration ANSWER: Led the Crash Bandicoot integration and had to develop workstreams across teams and delegate tasks to stay on schedule

Question 90

What was your most stressful project? Why was it stressful? What did you do to manage the stress? How did the project turn out?

Answer 90

TOPIC: Agency creative test ANSWER:

Question 91

Tell me about a time when you were consulted for a problem.

Answer 91

TOPIC: Help with placing food orders for TV productions ANSWER: After joining the Ad Team, I was able to quickly dive into production for Surprise Frees. Through this, I quickly learned how to place food orders and work with the SCC. As Gaby and Jay got up to speed in their roles and involved in food-focused shoots, they had reached out to me for help with placing food orders. I was able to walk them through the process and explain each step. As a result, they were able to see how we place food orders and they walked away feeling more comfortable as they knew the right steps to take and who to contact.

Question 92

Tell me about a time when you achieved a breakthrough result that is not directly quantifiable, but which has had a monumental impact on the company's goals.

Answer 92

Recruitment hiring study/brand actions work