INTRO

Question 1

What is the purpose of Microsoft IT support?

Answer 1

To drive innovation, disrupt markets, improve customer retention, and enhance competitive edge.

Question 2

Which Microsoft certification exams are mentioned?

Answer 2

MS 900 and MS 365 fundamentals, Azure 900 and MS Azure fundamentals.

Question 3

What does the Azure 900 and MS Azure fundamentals cover?

Answer 3

Non-cloud borne apps at the MS 365 ecosystem.

Question 4

What are the key components included in Microsoft IT support?

Answer 4

• Hardware
• Software
• Networking
• Compliance concepts

Question 5

What diagnostic skills are emphasized in Microsoft IT support?

Answer 5

Analyzing diagnostic tool outputs, enforcing compliance, monitoring resources, creating disaster recovery plans.

Question 6

What security aspects are included in Microsoft IT support?

Answer 6

Security threats, reducing vulnerabilities, and data losses.

Question 7

What are the main components of a computer system?

Answer 7

• CPU
• Memory storage
• Device peripherals
• Other hardware servers
• Storage
• Backups

Question 8

What is included in the maintenance process of enterprise systems?

Answer 8

Patching within enterprise systems and security.

Question 9

What role does software play in a business context?

Answer 9

Increases productivity including email, apps, and storage data.

Question 10

Fill in the blank: Microsoft IT support includes analyzing _______ outputs.

Answer 10

[diagnostic tool]

Question 11

True or False: Microsoft IT support focuses solely on cloud-based applications.

Answer 11

False

Question 12

What are the aspects of networking included in Microsoft IT support?

Answer 12

• Cybersecurity
• Network configurations
• Memory management
• System updates
• Network communications